I was usually told that the transaction would take 5 to 7 days, but the money never arrived in my account

Hello. I'm having trouble withdrawing funds from Zoome Casino . For some reason my transaction was lost or delayed and I have not received my money in over 25 days. The total amount is 2450.5 CAD . I was usually told that the transaction would take 5 to 7 days, but the money never arrived in my account. I am attaching a screenshot of my withdrawal transaction which indicates that it was accepted. I also have confirmation from Zoome Casino that the money was sent, but I did not receive it. I have already contacted my bank and they have confirmed that they are not seeing any incoming transactions from Zoome into my account. It gets really annoying and I feel like I'm just being ignored. Can I count on your help in this matter?

Thank you for contacting our service. We understand your concern and are ready to help you resolve this issue. To begin with, could you please provide your username or email that you used when registering at Zoome online casino ? This will help us quickly contact the casino and clarify the details of your transaction. Casinos In Canada Support Team

Login and everything you need added on this issue. I hope for your help and a prompt solution to this problem.

Thank you for the information you provided. We have already begun an “investigation” and contacted representatives of the Zoome casino . Please give us some time to understand the situation. Casinos In Canada Support Team

We have investigated your issue and contacted Zoome representatives Casino . They confirmed that your transaction was successfully completed on their part back on September 7th. However, they also discovered that there was an issue on their payment partner's side, causing your payment to be delayed. Zoome Casino has taken all necessary steps to resolve this issue and your payment should be deposited into your bank account within the next 48 hours . Casinos In Canada Support Team

We recommend that you check your bank account in the coming days and let us know the status of the transaction. Support team Casinos In Canada

This morning I checked my bank account and the money was successfully deposited. Thank you for your help and prompt solution to my problem. I really appreciate your support!

We are glad to hear that your problem was successfully resolved. If you have any more questions or concerns in the future, don't hesitate to contact us. We are always ready to help! Support team Casinos In Canada