I requested a withdrawal of €500 10 days ago and still my request has not been processed

Hi all! Chanz Casino ! More deceivers! I requested a withdrawal of €500 10 days ago and still my request has not been processed. Although my account was fully verified two weeks ago, and they say that processing takes only 48 hours. Every time I contact their chat, they tell me that they are “high load” and ask me to wait. But how long can you wait?! I'm starting to worry given the other unresolved issues I've seen on this forum. Help me please get my money back!

Hello! We are sorry about your unpleasant experience with Chanz Casino . To start an investigation, please check your username or email that you used when registering at the casino. Also, if you have any evidence or correspondence with their support team, this may help us in our investigation. Support team Casinos In Canada

My username is Desperate89. I sent you by email all the screenshots of the correspondence with their support team and information about my withdrawal of funds. I hope this helps clear up the situation. I just don't know what to do next!

Thanks for the information provided. We will begin an investigation into your matter and contact Chanz Casino . Please give us some time to investigate. We will definitely get back to you with an answer. Support team Casinos In Canada

Good afternoon We contacted Chanz Casino and found out the details of your case. It turns out there was a technical error on their end that delayed your withdrawal request. They apologize for the inconvenience and promise to process your request within the next 24 hours. Please check your account and let us know the results. Support team Casinos In Canada

Thank you very much for your help! I just verified my account and the money was transferred to my account. I hope I won't encounter problems like this again. Thanks again!

We're glad we could help! If you have any other problems or questions, please contact us. We wish you good luck in the games! Support team Casinos In Canada