Why did LTC Casino send the money to the provider if the payment is in crypto and should immediately come to the wallet?

Good afternoon LTC Casino casino. Won a small amount in a couple of months - $670 I made two conclusions - the first at 70 and the second at 600. It was promised to receive the money within a couple of hours - the first one arrived quickly, but the second one, which I did after receiving the first one, did not arrive. The support told me that a technical error had occurred, although it is strange that the one with only 70 went through immediately and quickly, but the larger amount did not. I have screenshots of communication and conclusions. The support response is extremely incomprehensible, why did they send the money to the provider if the payment is in crypto and should immediately come to the wallet?

Hello. We have received your complaint and are ready to help. Please provide your login or email associated with your LTC Casino account so that we can submit a request. Support team Casinos In Canada

I sent it and sent screenshots.

That's all, that's not the point. The money has arrived in the wallet. The issue is resolved.

We are glad that your complaint was satisfied, although without our intervention. If you have any questions, please contact us at any time. Support team Casinos In Canada