I still have not received my money at TurboVegas

Hello. I will try to describe everything clearly. In the spring I registered with TurboVegas . My account has been fully verified. I made the first withdrawal of funds in the amount of 320, which was processed on 09/09, and the second in the amount of 1350, which was processed on 09/26. I did not receive either payment so I contacted my bank and they informed me that both payments were automatically rejected due to the fact that the withdrawal was in Euros and the account was opened in Canadian dollars. They said the money should be returned to the sender ( TurboVegas ) within a week. I contacted the casino, showed the correspondence, and provided them with another account for withdrawal. Today almost a month has passed and I still have not received my money. I am hope for your help.

Hello. We are truly sorry for your unpleasant experience with TurboVegas Casino . We have begun an investigation into your problem and will contact TurboVegas Casino for further details. Please give us some time to resolve this issue. We will contact you as soon as we receive a response from the casino. Support team Casinos In Canada

Sent. The casino says that the money has not yet arrived, and the transaction is being processed, although the bank said that the money has already arrived. I sent the receipt and confirmation from the bank. I doubt it will take that long for a refund. The casino is just deceiving me. I sent you everything in the second message.

Thank you for the details and additions, this will greatly help speed up the process. We'll take a little time and get back to you with updated news. Support team Casinos In Canada

thanks for your reply

Hello! The casino confirmed that your withdrawal was temporarily delayed, but we were able to expedite the issue. After our intervention and provision of all necessary documents, your withdrawal request has been approved and the money should arrive in your alternative account within 48 hours. Please check your account and let us know the results. Support team Casinos In Canada

Good morning. I just verified my account and the money was successfully transferred to my account. Thank you very much for your help and quick solution to my problem!

You can always count on our support! If you have any additional questions or concerns in the future, don't hesitate to contact us. Good luck and enjoy the game! Support team Casinos In Canada