I have a problem with the online casino SpinsBro, and I hope for your assistance

Thread starter Nancy O. Young Start date 01/26/2024 04:59:34 am

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#3078

I have a problem with the online casino SpinsBro, and I hope for your assistance. Recently, I won an amount of $2,000 and decided to withdraw these funds. However, after the withdrawal request, my account was unexpectedly blocked. I tried to contact the casino support, but they only informed me that my account is under review without further explanations. I have never faced such problems before and always followed the casino rules. Could you help me find out the reason for the block and expedite the process of unlocking my account? My casino login is WinnerPro77.

MikeCollins
Administrator
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#3080

Hello, WinnerPro77. Thank you for reaching out to us. We will contact SpinsBro to find out the reasons for the block on your account and try to expedite the resolution of your issue. Could you provide us with additional information about the date of your last withdrawal request and any correspondence with the casino support? Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
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#3082

Certainly, here are screenshots of the correspondence with the casino support that I sent 10 days ago.

MikeCollins
Administrator
840
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#3083

Thank you for the additional information. We will get back to you with updated information. Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
MikeCollins
Administrator
840
+3
#3084

We have received a response from SpinsBro. It turns out the reason for the block on your account is related to suspicion of multi-accounting. The casino found that you have another account with similar personal information. Could you comment on this? Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
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+1
#3085

Yes, that's true. I indeed have another account that I created to use a different bonus. I didn't know that it contradicts the casino rules. Can it be deleted, and I keep this one to withdraw the money?

MikeCollins
Administrator
840
+3
#3086

Creating multiple accounts violates the terms of most online casinos, including SpinsBro. Unfortunately, in this case, we cannot assist with unlocking your account or processing the winnings. We recommend you contact the casino to discuss the possibility of closing one of the accounts. Support Team Casinos In Canada

paid 50 USD
our debt 480 USD

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