Well, here it is, time for me to join the "deceived players" club at Winawin.

Thread starter paulgreen2v Start date 02/01/2024 05:54:48 am

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#3088

Hello, CasinosInCanada! Well, here it is, time for me to join the "deceived players" club at Winawin. Quite a story, isn't it? On November 26th, on a beautiful day when the birds were singing, and I was playing. It all started with a $500 deposit, and ended with a win of $4,850. A dream come true, right? And then I decided, "Why not withdraw?" Honestly, my expectations were modest, but reality surpassed even them. In short, the withdrawal request was made on the 27th, and today is the 15th of the next month, and my money is still somewhere in virtual space. I contacted support, where I was first told that "everything is being processed," and then - "check your account, there may be technical issues." Could you clarify what stage my request is at and where my money went? And yes, to laugh or to cry - that is the question.

MikeCollins
Administrator
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#3090

Hello! Thank you for reaching out. We understand your disappointment and are ready to help. First, could you provide your login to Winawin casino and the exact time of your withdrawal request? It would also be helpful if you attach screenshots of your correspondence with the casino support. This will assist us in the investigation. Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
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#3091

The casino login is zZpace. The withdrawal request time is November 27th, 22:47. Screenshots of the correspondence and confirmation of the withdrawal request have been sent to you. How long will the investigation take?

MikeCollins
Administrator
840
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#3092

Thank you for providing the information. We will begin the investigation now and contact Winawin casino to clarify the situation. Depending on the casino's response, the investigation may take from several days to a week. We will definitely keep you informed of the progress. Could you clarify if you have had similar issues with withdrawals at this casino before? Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
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#3093

No, this is the first time I've encountered such a delay. Usually, everything was fast and without problems. Can I expect any compensation for the delay?

MikeCollins
Administrator
840
+3
#3094

We understand your concern. While we cannot promise compensation at the moment, we will definitely consider this possibility after the investigation is completed. At the moment, our main goal is to expedite the process and ensure the payout of your funds. Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
MikeCollins
Administrator
840
+3
#3095

Thank you for your patience. We have contacted Winawin casino and conducted a thorough investigation. It turns out there was a slight delay due to an update of their payment system on their end. This led to a temporary slowdown in transaction processing. They assured us that your withdrawal request has already been processed, and you should receive your money within the next 48 hours. Could you confirm receipt of the funds once they are credited to your account? Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
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#3096

I see, technical issues... A classic response. Well, let's see what happens in 48 hours. Tell me, what about my question regarding compensation for the delay? How about adding me a few hundred dollars in bonuses as an apology for the inconvenience?

MikeCollins
Administrator
840
+3
#3097

We have discussed this issue with Winawin casino. As a gesture of apology for the inconvenience caused, they have agreed to provide you with 50 free spins on any of the popular slots. These spins will be added to your account along with the transfer of your winnings. Support Team Casinos In Canada

paid 50 USD
our debt 480 USD
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#3105

Well, the money has finally been credited to my account. And the spins have appeared too. Thank you for your assistance and for the additional bonus. I hope there won't be any more delays like this in the future.

MikeCollins
Administrator
840
+3
#3106

We are glad we could assist you, and everything has been resolved successfully. If you have any further questions or issues, please don't hesitate to reach out to us. We wish you good luck in your games and enjoyable time at Winawin! Support Team Casinos In Canada

paid 50 USD
our debt 480 USD

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