I'm absolutely furious and don't know where else to turn
Thread starter robertcollins4v Start date 03/19/2024 04:08:44 am
Hello everyone! I'm absolutely furious and don't know where else to turn! It all started when I saw a promotion at the RocketWin casino offering a 200% deposit bonus plus 50 free spins. I decided to give it a try since the conditions seemed incredibly generous. I deposited $100, received my bonus, and started playing. Everything was going smoothly; I even managed to increase my balance to $400! But when I tried to withdraw the money, a real nightmare began. First, they told me I had to fulfill the wagering requirements, which I thought I had already done. I double-checked everything a hundred times because I'm sure I did everything right!
Hello! We understand your disappointment and are ready to help you figure out this situation. Could you please provide us with your username at RocketWin and the exact dates when you made the deposit and attempted to withdraw funds? This will help us get a full picture of what's going on. Casinos In Canada Support Team
Thank you for the provided information. We have carefully examined all the details and started investigating your case with RocketWin. We will contact the casino to find out the reasons for the discrepancy in your wagering information and try to find a quick solution to your problem. Casinos In Canada Support Team
We have received a response from RocketWin. They acknowledged that there was an error in their wagering calculation system, and indeed, your winnings should be available for withdrawal. They apologized for the inconvenience caused and confirmed that your withdrawal request for $400 will be processed within the next 24 hours. Additionally, as a gesture of apology, the casino has added an extra 50 free spins to your account. Casinos In Canada Support Team
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