I'm absolutely furious and don't know where else to turn

Start date

190
#3282

Hello everyone! I'm absolutely furious and don't know where else to turn! It all started when I saw a promotion at the RocketWin casino offering a 200% deposit bonus plus 50 free spins. I decided to give it a try since the conditions seemed incredibly generous. I deposited $100, received my bonus, and started playing. Everything was going smoothly; I even managed to increase my balance to $400! But when I tried to withdraw the money, a real nightmare began. First, they told me I had to fulfill the wagering requirements, which I thought I had already done. I double-checked everything a hundred times because I'm sure I did everything right!

#3287

Hello! We understand your disappointment and are ready to help you figure out this situation. Could you please provide us with your username at RocketWin and the exact dates when you made the deposit and attempted to withdraw funds? This will help us get a full picture of what's going on. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3299

My username is Danisios. I made the deposit on January 15th and tried to withdraw the money on January 22nd. I even saved all the screenshots of bets and bonuses to prove that I completed the wagering requirements. Do you need those?

#3307

Yes, that would be extremely helpful. Please send us the screenshots as well as any correspondence with RocketWin support that you have. We want to make sure we have all the details before we reach out to the casino on your behalf. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3312

I've sent you everything I could find. The screenshots clearly show that I placed bets exceeding the required wagering and even won more than expected. But when I contacted support, they simply told me I was wrong and had to keep playing. This is absurd!

#3320

Thank you for the provided information. We have carefully examined all the details and started investigating your case with RocketWin. We will contact the casino to find out the reasons for the discrepancy in your wagering information and try to find a quick solution to your problem. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3330

We have received a response from RocketWin. They acknowledged that there was an error in their wagering calculation system, and indeed, your winnings should be available for withdrawal. They apologized for the inconvenience caused and confirmed that your withdrawal request for $400 will be processed within the next 24 hours. Additionally, as a gesture of apology, the casino has added an extra 50 free spins to your account. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3358

These are fantastic news, thank you so much for your help! I'm glad I reached out to you and greatly appreciate your support in this matter. I'll definitely recommend your service to my friends.

#3366

We were glad to help! If you have any further questions or problems in the future, please don't hesitate to reach out to us. We wish you luck and big winnings in the future. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD

New post