Systematic issue I've encountered at the Drip Casino

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114
#4361

Hello, Casinos In Canada team. I'm reaching out to you regarding a serious and seemingly systematic issue I've encountered at the Drip Casino. I request your attention to my case, as it deserves special consideration and possibly subsequent analysis for vulnerabilities in the casino's operation. To begin with, on April 3rd, I deposited $2000 into my gaming account to participate in a series of scheduled blackjack tournaments. After successfully participating and winning $5000 on April 15th, I requested a withdrawal. However, there was no response to my request for three weeks, which raises certain suspicions about the integrity of financial operations at the casino. Additionally, I want to note that my attempts to contact customer support were ignored several times, which only exacerbates the situation. In light of the above, I have several questions for you: 1. How often do cases of such payment delays occur in Drip Casino in your practice? 2. Are there any warnings or remarks from other users about similar issues with this casino? 3. What measures does your organization take in case of confirmation of the casino's failure to fulfill its obligations to clients?

#4375

Good day! Thank you for the detailed description of the situation and the questions asked. We have begun investigating your case with Drip Casino. Regarding your first question: such delays do occur, but each case is unique, and we strive to understand the reasons for delays individually. As for the second question, yes, there have been warnings from other users about payment delays, and we consider this a troubling sign. Our team is actively working to ensure the rights of players, and in case of confirmed violations, we may take various measures, including but not limited to, reporting to regulators and blacklisting the casino.

paid 50 USD
our debt 480 USD
#4380

Thank you for the prompt response. I would like to know how long your investigation might take? And what should I do in the current situation? Can my active participation expedite the process? For example, by providing additional documents or information?

#4384

The investigation may take from several days to two weeks. Please send your casino login, email, and any screenshots related to this situation via private messages or messenger.

paid 50 USD
our debt 480 USD
#4388

Sent via WhatsApp

#4400

We have received a response from representatives of Drip Casino. They acknowledged that there was a delay due to an error in their payment processing system. They assured that the error has been fixed, and they promise to process your payout within the next 48 hours. They also apologized and offered a compensatory bonus of $200 to your gaming account.

paid 50 USD
our debt 480 USD
#4406

Understood, thank you for your assistance in this matter. I will await the payment and, of course, inform you of its receipt. I hope that such situations will be resolved more quickly in the future, and your involvement definitely contributes to this.

#4410

Hello, I want to inform you that the $5000 has been credited to my account, and a compensatory bonus of $200 has also been credited. I appreciate your support and intervention, which undoubtedly played a key role in resolving this situation. However, I am concerned that such problems occur, and perhaps I should reconsider my preferences in choosing a casino.

#4413

We are glad that your problem has been successfully resolved, and you have received your funds along with compensation. If you decide to explore alternative platforms, we are ready to offer you a list of recommended and reliable casinos that meet high standards of security and customer service: https://casinosincanada.com/casinos/fully-trusted-casinos/

paid 50 USD
our debt 480 USD
#4415

Thank you.

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