An official WinSpirit Casino representative answers player questions
Thread starter MikeCollins Start date 10/14/2025 08:39:44 am
mrchair49 wrote Thursday 23rd of October
Alex wrote Tuesday 21st of October
mrchair49 wrote Tuesday 21st of October
A game happened. I played Big Bass Bonanza, the bet is $20. A bonus for 15 spins fell out, the game froze on the second spin. I reloaded the page - the bonus disappeared, the balance was as it was before it. What the hell is this? Figure it out.
Hello. Write your login or email to the casino in PM. I passed the request to the techies and the Pragmatic Play provider to raise the round logs. Usually, if a failure occurs, the round is played out on the server, and the winnings are automatically credited to the balance. Sometimes it takes some time. As soon as there is a response from the provider, I will write to you immediately. Don't worry, the money won't go anywhere.
Well, is there any news?
Yes, I just received an answer. The provider confirmed the failure. The round was played out on their server, the winnings were $485. The money has already been credited to your balance. Check. Sorry for the inconvenience.
Alex, do you have any no deposit bonuses or free spins for registration for beginners from Canada? Or only for the first dep?
Alex wrote Thursday 23rd of October
mrchair49 wrote Thursday 23rd of October
Alex wrote Tuesday 21st of October
mrchair49 wrote Tuesday 21st of October
A game happened. I played Big Bass Bonanza, the bet is $20. A bonus for 15 spins fell out, the game froze on the second spin. I reloaded the page - the bonus disappeared, the balance was as it was before it. What the hell is this? Figure it out.
Hello. Write your login or email to the casino in PM. I passed the request to the techies and the Pragmatic Play provider to raise the round logs. Usually, if a failure occurs, the round is played out on the server, and the winnings are automatically credited to the balance. Sometimes it takes some time. As soon as there is a response from the provider, I will write to you immediately. Don't worry, the money won't go anywhere.
Well, is there any news?
Yes, I just received an answer. The provider confirmed the failure. The round was played out on their server, the winnings were $485. The money has already been credited to your balance. Check. Sorry for the inconvenience.
The money is in place. Great, the question is closed. Thank you for solving the problem.
I have a stupid question. How does cashback work? Is it charged automatically or do I need to request it? And from what amount of loss is it generally counted?
hauntlol wrote Friday 24th of October
Alex, do you have any no deposit bonuses or free spins for registration for beginners from Canada? Or only for the first dep?
Hello. There is no standard no deposit for registration. But we often send exclusive offers, including no deposit free spins, to active players by mail. So keep an eye on the mailing.
7ncah wrote Friday 24th of October
I have a stupid question. How does cashback work? Is it charged automatically or do I need to request it? And from what amount of loss is it generally counted?
The question is not stupid, but normal. Cashback is credited every Monday automatically, there is no need to request. It is calculated from the amount of net loss (deposits minus withdrawals minus the balance balance) for the previous week. The minimum amount for accrual is $10. The percentage depends on your VIP level.
Listen, do you have early surrender tables in Evolution Live Blackjack? I searched the entire lobby, but did not find it.
I just want to say thank you. I withdrew $3000 in bitcoins, they came in an hour. I passed verification a couple of months ago, they didn't torture me anymore. The service is at the level.
Valderaa wrote Monday 27th of October
Listen, do you have early surrender tables in Evolution Live Blackjack? I searched the entire lobby, but did not find it.
Hello. Unfortunately, it is Evolution that does not have tables with the Early Surrender option in our region. But there is a standard Surrender (after the dealer checks the blackjack) at some VIP tables.
Coeri wrote Monday 27th of October
I just want to say thank you. I withdrew $3000 in bitcoins, they came in an hour. I passed verification a couple of months ago, they didn't torture me anymore. The service is at the level.
Thank you for your feedback! We are glad that you like everything.
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