About Us
  • Content
  • Casinos
  • Community
  • Bonuses
  • Bookmakers
  • Awards
  • Games
  • Blacklisted
  • Land-based
  • Guides
Check Casinos Casino Awards Crypto Casinos
Best Bonuses
All Bonuses
WooCasino
Welcome Package up to 300 CAD + 200 FS
Get
Playamo
Welcome Package up to 1500 CAD + 150 FS
Get
BetChan
11% real money weekly cashback
Get
Get $5 to your account, 1000+ free spins and 20% VIP Cashback
Register Now
Top Content
All Content
KOKOBET: How CasinosInCanada.com Fought for a Player's Winnings and Why the Casino Narrowly Avoided Our Blacklist

KOKOBET: How CasinosInCanada.com Fought for a Player's Winnings and Why the Casino Narrowly Avoided Our Blacklist

$40,000 CRASH: MR. DID BET CASINO STEAL WINNINGS FROM A PLAYER?

$40,000 CRASH: MR. DID BET CASINO STEAL WINNINGS FROM A PLAYER?

AIDriven RTP: How Casinos Personalize Returns — and What Players Should Do About It

AIDriven RTP: How Casinos Personalize Returns — and What Players Should Do About It

About Us

We use cookies on this sit
to enhance your user experience

More Info
  • Content
  • Casinos
  • Games
  • Community
  • Bonuses
  • Blacklisted
  • Land-based
  • Bookmakers
  • Awards
Browse
  • Player Blogs
  • Guides
  • Complaints
  • Casino Ratings
  • Trusted Casinos
  • Crypto Casinos
  • Free Slots
About Us

We use cookies
on this site to enhance
your user experience

More Info
  • Main
  • Content
  • Blogs
Casino Ratings
Trusted Casinos
Crypto Casinos
Blogs
31 May 2023
MikeCollins
img
MikeCollins
MikeCollins

What to do if the casino does not pay out the winnings?

16
add to bookmarks Share publication
4131 views

The first thing to do is to calm down, the second thing is to understand that you are not the first one who got into this situation, it happens that an online casino either delays the payment or blocks the player's account with the winnings, and if you did not violate the rules of the casino and do everything, what is written in this guide, most likely you will receive your money.

Our most important advice, do not lose money. Most likely, the online casino in which you won is pulling the payout so that you lose the winnings during this time, so that you do not pay it, unreliable casinos often do this, in our rating they have the status of “Dubious casinos”.


Table of Content:

Stay Calm and Understand the Situation

Use the "Casino Complaints" Service

Write a Complaint to Your Payment Provider

Create Maximum Discussion and Awareness

Lodge an Official Complaint with Licensing Authorities

How Not to Be Deceived by Casinos in the Future

Conclusion


Use our service "Casino Complaints".


If your account is blocked, then immediately write a complaint in the “casino complaints” section of our community, describe everything in detail in the complaint, how much you won, how you made a deposit, whether you took a bonus, it is best to post screenshots of the correspondence. 

If your account is not blocked, but they simply do not pay out the winnings, make sure that your account is verified, if the problem is that the customer verification department checks your documents for more than 2 days, or the payment is delayed for any other reason, write a complaint in the section of casino complaints as much as possible in detail, it is desirable to attach screenshots.

You may not be paid your winnings and accused of violating the rules of the casino, violating the rules of the bonus (let's say you took a bonus on a deposit), if you are sure that you did not violate any rules, or sometimes it happens that the casino came up with some kind of violation of the rules in order to block the player's account, for example, that you are from a country with which the casino does not work, then do not wait for your account to be unblocked, but write a complaint in as much detail as possible.


How does the Casino Complaints service work at Casinosincanada.com?

Our difference from other similar services is that we are on the side of the player and try our best to help you get the winnings.

After you have published a complaint, we begin our work, namely:

1. We contact the representatives of the casino and inform that there is a complaint from the player, if the issue with the payment is not resolved, we will add the casino to the black list.

2. If the casino does not pay you the winnings within 24 hours, we add the casino to the black list and notify the representatives of the casino with whom we communicated earlier.

3. Next, we help to file a complaint with the authority that licensed the online casino (If the casino has a license from Malta, it even makes sense).

Usually everything ends on the first point, after the representatives of the casino are informed that they may be on the black list, as a rule they go to meet the player and pay him the winnings.

Or else, after being blacklisted, casinos prefer to pay out the winnings to the player so that their casino is removed from the blacklist.

The only condition of our Casino Complaints service is that there are no serious violations of the casino rules, such as creating multiple accounts, using another person's payments, violating the rules of the first deposit bonus.


Write a complaint to the bank or payment system that you used as a deposit method.


If you did not use a crypto currency for a deposit, but used a credit, debit card of a bank or other official payment systems, then be sure to contact the support service of the payment instrument and explain the situation as it is.

Write about that you have become a victim of scammers, namely that you made a deposit at the casino using their payment system, that your winnings were not legally confiscated, that you are sure that scammers use their payment system and that you were not the only one deceived, that you demand to return the deposit or deposits.

Next, ask where you can officially send a complaint, a letter, so that the means of payment or the bank will check.

In this case, there is a chance that you will return not your winnings, but at least your deposit.


What else can be done?

Your task is to create maximum noise and maximum discussion of your situation among the players.

1. Write as much detail as possible about your cheating story on Reddit, in the relevant gambling category.

2. Write a complaint about this casino, where possible, to find where you can write a complaint about your casino, simply enter into Google - “Casino name” Complaints”. If there are options for where else to write, write there as well.

3. If your casino is on the Trustpilot website, then we write a negative review.

4. Post their cheating on all gambling forums where possible.

When you wrote all this, contact the casino support and drop the links of your complaints and reviews, let them be aware that you are going to the end.

Also, each casino has an affiliate program, with the help of an affiliate program, casinos are looking for people who will advertise the casino for a certain percentage of the profits. Find an affiliate program and write an E-mail, where the situation will be explained and there will be links to your complaints and reviews. As a rule, there is an “Affiliates” section on the casino website, there will be contacts of affiliate managers.


Lodge the official complaint with the official authorities

We provide you with instructions on how to write a complaint to the authority licensing gaming activities.

License of Malta (MGA) 

Players may file a formal complaint against online casinos that hold an MGA license using the form below.

Before filing a complaint with the Malta Gaming Authority, it is highly advised that you actively try to address your disagreement directly with the operator's support and management.

To process complaints, the Authority has the power to demand identification. Your complaint will be rejected right away if it contains instances of made-up or fictitious information, threats, or abusive language. It may also be submitted to the appropriate authorities.

All data must be handled with the utmost secrecy and in accordance with the Privacy Policy.

Fill in all the fields here: https://www.mga.org.mt/player-hub/lodge-a-complaint/

License of Curacao

It first involves going to Curacao eGaming's official website : https://gbo-licensing.com/curacao-gaming-license-fees/?gclid=EAIaIQobChMIhqfH_uaB_wIV9f3VCh2ajgPqEAA...

The customer can now file a complaint by clicking "contact." 

Since a genuine problem exists, it is necessary to select and click on "file a complaint" from the two options that are shown, namely "contact us" and "file a complaint." 

Following that, the consumer must complete a few required fields so that authorities can investigate. These fields include your full name, a valid email address with easy access, a brief subject about the complaint, the complaint in the descriptive form, the complainant's first and last names, the country of residence to ensure that the activity was carried out from an unrestricted country, the email address used to log into the casino website, the username used, and the current time.

Additionally, one must choose the "I'm not a robot" checkbox and then click the "file a complaint" icon to submit the complaint. It's crucial to remember that a thank-you message marks the conclusion of the procedure. No confirmation emails are sent by Curacao eGaming. They do, however, respond quickly to complaints. 

The second way to file a complaint is by direct email, and in that email, you must list all the complaints-related issues and offer supporting documentation in case further explanation is needed.


How not to be deceived by the casino next time?

We offer you to use our service Trust Casinos, this is not just a list of casinos with the inscription "Reliable" on the logo, we are responsible for these casinos, if you are not paid the winnings, we will pay you the winnings for the casino from our own pocket.


Outcome

This guide described all the possible actions to get your winnings from the casino, and if you use them, then most likely you will receive it. If you have questions or additions to the guide, write in the comments.

Guides
How do Online Casinos cheat the players?How do Online Casinos cheat the players?

Linked materials


MikeCollins
MikeCollins
16
add to bookmarks Share pulication
4131 views
Guides Everything you need to know
The best online casino guides in one place. Read, explore, and ask to improve your gaming experience.
Most popular
What's wrong with an online casino licensed by Igaming Ontario?
What's wrong with an online casino licensed by Igaming Ontario?
36
Big wins this week 2024.04.22-2024.04.29
Big wins this week 2024.04.22-2024.04.29
34
Fake internet messiah Stevewilldoit
Fake internet messiah Stevewilldoit
27
Review of New Slots Released This Week 2024.04.23-2024.04.30
Review of New Slots Released This Week 2024.04.23-2024.04.30
26
The fake streamer Trainwrecks - creator of the largest streaming platform Kick
The fake streamer Trainwrecks - creator of the largest streaming platform Kick
26
Review of New Slots Released This Week: 2024.05.13-2024.05.20
Review of New Slots Released This Week: 2024.05.13-2024.05.20
24
Why do some slots disappear from online casinos?
30 May 2025
Blogs
2
Why do some slots disappear from online casinos?
Best comment:

YellowPikmin Yes, I remember the Avengers slot... I caught such drifts there. I still regret that I did not take a screenshot, now you can't prove it.

Reply
Gangster showdowns of owners of gambling sites with CS skins
30 May 2025
Blogs
2
Gangster showdowns of owners of gambling sites with CS skins
Best comment:

Sicck It would be funny if it were not so sorry - children throw their last money on sites, and these uncles are fighting for income.

Reply
Return of money lost in the casino: when it is possible and how to act
30 May 2025
Blogs
1
Return of money lost in the casino: when it is possible and how to act
Best comment:

gunfiend They don't always pay the winnings, and what to return the losses ...

Reply
Accumulators in Canada: How to bet wisely and win in 2025
30 May 2025
Blogs
3
Accumulators in Canada: How to bet wisely and win in 2025
Best comment:

AccurateShark28 And I bet on six different WTA matches – I won $180 with $10. But there are few days like this :)

Reply
TOP 10 Casinos The best of the best.
Top 10 online casinos according to the creator of the project CasinosInCanada.com.
Slot of the Week Review: Gates of Hades by Pragmatic Play – Immersion in the World of Hades
28 May 2025
Blogs
10
Slot of the Week Review: Gates of Hades by Pragmatic Play – Immersion in the World of Hades
Best comment:

XForcedGamer I bet 20 cents, and the bonus was not given for 200 spins

Reply
Champions League Final 2025: PSG vs Inter – Full Analysis, Predictions and Best Bets!
28 May 2025
News
10
Champions League Final 2025: PSG vs Inter – Full Analysis, Predictions and Best Bets!
Best comment:

thekidgamer52 PSG are really like a tank now. But finals are always nerves. Too often, the favorites fly from the "outsiders". I would take Inter with a handicap, the odds are good, the risk is justified.

Reply
CS2 Austin Major: New Stickers, Passes and First Match Betting Tips Review
28 May 2025
News
7
CS2 Austin Major: New Stickers, Passes and First Match Betting Tips Review
Best comment:

SaltySteveMP I put a video of a Chinese on YouTube, it seems to be a fumbling man

Reply
Roshtein and its million-dollar winnings: where the slots end and the spectacle begins
28 May 2025
News
7
Roshtein and its million-dollar winnings: where the slots end and the spectacle begins
Best comment:

Liven show and nothing more

Reply
Glitch at Swedish ATG Casino: Players Withdraw $200K Without Deposits
28 May 2025
News
7
Glitch at Swedish ATG Casino: Players Withdraw $200K Without Deposits
Best comment:

Ricki I hope there will be no fools who will return

Reply
Casino complaints Help with casino payout issues
Casino complaints Is casino not paying out winnings? Write a complaint and we will try to help with the payment. Help with casino payout issues
UKGC caught in secret deals with bookmakers: donations instead of sanctions
28 May 2025
News
5
UKGC caught in secret deals with bookmakers: donations instead of sanctions
Best comment:

reoooo This is how "regulation" works in the British way – money decides everything. And let the players hang themselves.

Reply
This Week's Slots Big Wins 19 – 26 May
26 May 2025
Big Wins
11
This Week's Slots Big Wins 19 – 26 May
Best comment:

B3Ncraft Cool, thank you!!

Reply
New Slots Spotlight: 19 – 26 May
26 May 2025
News
11
New Slots Spotlight: 19 – 26 May
Best comment:

Farast RTP below 95% - missed immediately. Stop feeding these greedy kaziks. Check before twisting, and not then whine that you "leaked everything".

Reply
KOKOBET: How CasinosInCanada.com Fought for a Player's Winnings and Why the Casino Narrowly Avoided Our Blacklist
23 May 2025
Inquiries
12
KOKOBET: How CasinosInCanada.com Fought for a Player's Winnings and Why the Casino Narrowly Avoided Our Blacklist
Best comment:

Bigget Are we sure the player was totally innocent? Maybe he was up to something? Casinos aren’t dumb, they don’t usually ban for no reason… though, yeah, anything’s possible.

Reply
$40,000 CRASH: MR. DID BET CASINO STEAL WINNINGS FROM A PLAYER?
23 May 2025
Inquiries
12
$40,000 CRASH: MR. DID BET CASINO STEAL WINNINGS FROM A PLAYER?
Best comment:

Banditmask FILTH! There are simply no words. Forty pieces, so take and squeeze! Poor dude, I can imagine his condition.

Reply
Casino Ratings Over 1000 casinos rated.
More than 1000 online casinos and more than 17,000 player reviews in the Casinos In Canada rating with real RTP casino games. Watch, read, and then play.
Biggest Slots Wins of the Week – 12 - 20 May
20 May 2025
Big Wins
12
Biggest Slots Wins of the Week – 12 - 20 May
Best comment:

CoreSleyes Dead or Alive 2 is still a legend. I have been playing it since 2019. There is still no feeling that it is outdated.

Reply
Show More
16 comments
Kestas
Kestas

Yeah and how about on one site it has high safety (casino guru) and here it us blacklisted? Im talking about coins.game they paid me too up to 1200 but when numbers reach 20k they will false accuse block and keep your money...people trust no one

06 December 2024
0
MikeCollins
MikeCollins

https://casinosincanada.com/content/how-do-casino-guru-deceive-their-users/

07 December 2024
0
Jemmy_54
Jemmy_54

This article doesnt help at all, am not sure you understand the gravity of what happens to people when they loose everything, just the other day my friend couldnt even access his playbetr funds even after making several complains etc, those guys are just scams and i would encourage everyone never to get entangled with them

31 May 2024
0
GarciaPatricia7
GarciaPatricia7

This article doesn't say anything new. All casinos cheat and that's a fact. I don't understand why even play them.

28 August 2023
0
ThomasLaura2
ThomasLaura2

Disagree with you . I recently won a large sum at a casino, and they paid me every penny. Not everything is so bad!

28 August 2023
0
ThomasLaura2
ThomasLaura2

Don't be so negative! I always check the casino before I play. You just need to be careful.

29 August 2023
0
GarciaPatricia7
GarciaPatricia7

You just got lucky! Wait until you are deceived, and you will understand everything!

28 August 2023
0
WilliamsMary5
WilliamsMary5

In all my years of playing casinos, one thing I've learned is that you should always read reviews and choose trusted places.

28 August 2023
0
WrightSandra0
WrightSandra0

Are there any casinos that accept cryptocurrency? I want to try my luck with bitcoins. Great article, by the way!

25 August 2023
0
Last Activities

Regal Knights

we added new slot
1 min ago
PaulJefferson

PaulJefferson Push Gaming returns to familiar territory with...

Cosmic Jokers

we added new slot
1 hours ago
JamesAllan

JamesAllan Cosmic Jokers by AvatarUX is a modern twist on...

RocketPlay

new casino rate
1 hours ago
000Sey

000Sey 4.0

Shuffle

new casino rate
1 hours ago
JustfortheIoIz

JustfortheIoIz 5.0

Why do some slots disappear from online casinos?

new comment
1 hours ago
Kainaluu

Kainaluu Who needs it?

  • Content
  • Casinos
  • Games
  • Community
  • Blacklisted
  • Bonuses
  • Land-Based
SIGN UP FOR +100 NO
DEPOSIT SPINS!

This offer is not applicable to residents of Great Britain.
By subscribing you are certifying that you have reviewed and
accepted our updated Privacy and Cookie Policy

  • Privacy Policy
  • Cookie Policy
  • Terms And Conditions
  • Responsible Gaming
18+
Trustpilot
  • YouTube
  • YouTube 2
  • X
  • Rumble
  • Facebook
  • Instagram
  • Telegram
  • mike@casinosincanada.com

© 2018-2025 CasinosInCanada.com

CasinosInCanada.com allows the use of materials only in case of re-prints and if correctly referenced. 

Home Bonuses Complaints Casinos Search
Log in
Forgot password?
Register via
Google
Or
Sign Up
Register via
Google

We have sent you a confirmation code to your email

e-mail confirmation

To complete your registration, click the link in the e-mail we sent to your e-mail address

Cannot find an e‑mail?
Check Spam folder

The link will expire in 72 hours.

Remind password
login
Paste Youtube video link
Error!
Thank you!

We will answer you in a short time

Top Casinos
Casino Ratings (1089)
RocketPlay
Trusted
RocketPlay
Play now
WinSpirit
Trusted
WinSpirit
Play now
National Casino
Trusted
National Casino
Play now
Top Content
All Content
KOKOBET: How CasinosInCanada.com Fought for a Player's Winnings and Why the Casino Narrowly Avoided Our Blacklist

KOKOBET: How CasinosInCanada.com Fought for a Player's Winnings and Why the Casino Narrowly Avoided Our Blacklist

$40,000 CRASH: MR. DID BET CASINO STEAL WINNINGS FROM A PLAYER?

$40,000 CRASH: MR. DID BET CASINO STEAL WINNINGS FROM A PLAYER?

AIDriven RTP: How Casinos Personalize Returns — and What Players Should Do About It

AIDriven RTP: How Casinos Personalize Returns — and What Players Should Do About It

Get $5 to your account, 1000+ free spins and 20% VIP Cashback
Register Now
Top Slots
Slots (2023)
Regal Knights
RTP 94-96.22%
Regal Knights
By Push Gaming
Legacy of Dead
RTP 78-96.58%
Legacy of Dead
By Play’n GO
Immortal Romance 2
RTP 96.30%
Immortal Romance 2
By Stormcraft Studios
Ramses Book
RTP 96.15%
Ramses Book
By Gamomat
Best Bonuses
All Bonuses
WooCasino
Welcome Package up to 300 CAD + 200 FS
Get
Playamo
Welcome Package up to 1500 CAD + 150 FS
Get
BetChan
11% real money weekly cashback
Get