BetCG Casino Review: Bonuses, RTP and Complaints

Bgaming slots at BetCG casino have seen massive RTP drops. Almost all tested slots have below-normal values, which significantly reduces players' chances of winning. For example, some popular slots that usually provide an RTP of 97% have had their values reduced to 94%. This discrepancy is hardly random, and it points to a clear casino strategy to reduce payouts.

• Alien Fruits 2 – RTP 94.14% (normal 97.17)

• Capymania Orange – RTP 97%

• Fortuna Trueways – RTP 94.07% (normal 97.07)

• Kraken's Hunger – RTP 94.2% (normal 97.2)

• Snoop Dogg Dollars – RTP 94% (normal 96.8)

• Voodoo People – RTP 94.33% (normal 96.88)

Endorphina provider pleased with the stability of RTP. All the tested slots retain their values around 96%, which corresponds to their standards. Here BetCG Casino does not reduce RTP, and this is a rare case in our review, where players can count on fair game conditions.

• 2023 Hit Slot – RTP 96.01%

• Cash Streak Dice – RTP 96%

• Macarons – RTP 96.09%

• Panda Strike – RTP 96.07%

• Raging Wings – RTP 96.06%

• Rainbow Ray – RTP 96.12%

Evoplay slots also leave a favorable impression. Most of the tested games show RTP at 95-96%, which is quite typical for this provider.

• Andar Nights – RTP 95.28%

• Candy Craze – RTP 95.89%

• Chained Fighters – RTP 96%

• Venice Festival – RTP 96%

• Winter Star Bonus Buy – RTP 96.04%

• Young Wolf Song – RTP 96%

Fugaso slots show RTP at 96-97%, and these are their normal values. BetCG Casino does not seem to interfere with the settings of these games. Unlike other providers, everything is transparent here, and players get fair chances to win.

• Book Of Anime – RTP 97%

• Fruits Royale 100 – RTP 96%

• Mexican Coins Cash Up – RTP 96.1%

• Pop&drop – RTP 96%

• Xmas Royale 100 – RTP 96%

• Xmas Royale – RTP 96.50%

The situation with Hacksaw is disappointing: a decrease in RTP was recorded in almost all the slots tested. Games that usually offer an RTP above 96%, in this casino have rates around 94%. Such a decrease seriously limits the players' chances of success.

• Cloud Princess™ – RTP 94.21% (normal 96.24)

• Get The Cheese – RTP 94.2% (normal 96.31)

• Keep ' em – RTP 94.25% (normal 96.34)

• Pickle Bandits – RTP 94.33% (normal 96.28)

• Pirate Bonanza – RTP 94.26% (normal 96.24)

• Tai The Toad – RTP 94.35% (normal 96.3)

Mascot slots show RTP in the range of 95-96%. Although the figures are slightly below 96%, these are their standard values. Here the casino does not reduce the RTP, and the game is played in fair conditions.

• 3 Corsairs – RTP 95.21%

• Hellowin – RTP 95.06%

• Legionary – RTP 95.64%

• Mermaid's Bay – RTP 95.64%

• Re Kill Ultimate – RTP 95.4%

• Reel Eldorado – RTP 95%

RTP of OnlyPlay slots is around 95%, which is lower than the desired level, but these are their maximum possible values. No reduction was found, and the casino does not interfere with the settings of the games of this provider. Although the odds of winning here are moderate, they remain fair.

• Jack Potter Megaways – RTP 95.50%

• Jungle Gold Megaways – RTP 95.08%

• Mr. First Sweet – RTP 95.42%

• Piggy Bonanza – RTP 95.50%

• Urban Tastes – RTP 95.50%

• Zombolics – RTP 95.50%

BetCG Casino does not interfere with Platipus settings , which allows players to enjoy the games without fear of fairness.

• 2500 X Rush – RTP 96.35%

• Double Steam – RTP 95%

• Joker Chase – RTP 95%

• Piedra Del Sol – RTP 95%

• Totem Mystique – RTP 95%

• Viking Games – RTP 95%

The situation with Pragmatic Play is alarming: all the tested slots show a decrease in RTP. Games that usually offer a return of over 96% have rates of around 94% here. Such changes make players' chances of winning extremely low. Pragmatic Play at BetCG Casino disappointed with its settings.

• 7 Clovers Of Fortune – RTP 93.95% (normal 96.5)

• Angel Vs Sinner – RTP 94.55% (normal 96.51)

• Gates Of Olympus™ – RTP 94.50% (normal 96.50)

• Mystery Mice – RTP 94.48% (normal 96.5)

• Running Sushi – RTP 94% (normal 96)

• Sugar Rush Dice – RTP 94.50% (normal 96.53)

While most Quickspin slots have normal RTP rates of around 96%, some games see a drop to 94%.

• Book Of Yuletide – RTP 94.19% (normal 96.27)

• Brooklyn Bootleggers – RTP 94.19% (normal 96.25)

• Primal Spirits – RTP 96.02%

• Sakura Fortune II – RTP 94.11% (normal 96.03)

• Shields Of Lambda – RTP 94.18% (normal 96.31)

• Temple Of Paw – RTP 96.01%

Thunderkick turned out to be another provider where RTP reduction is present.

• Eager Beavers – RTP 94.29%

• Esqueleto Explosive 3 – RTP 94.22%

• Midas Golden Touch 2 – RTP 94.27%

• Phoenix Paradise – RTP 94.12% (normal 96.13)

• Sword Of Arthur – RTP 94.34%

• The Wildos – RTP 94.18% (normal 96.15)

Yggdrasil slots at BetCG Casino have also seen their RTPs reduced. Some popular games are showing lower than standard values, although not all slots. Be careful here: the probability of winning is lower than at other casinos with unchanged RTPs.

• Barbarossa Revenge – RTP 94% (normal 96.3)

• Shaker Club – RTP 94% (normal 96)

• Shipwrecked – RTP 94%

• The Hot Offer – RTP 96.5%

• Towering Pays™ Valhalla – RTP 95.7%

• Xibalba – RTP 96.1%

BetCG Casino actively reduces RTP at many providers. This is especially noticeable in games from Bgaming , Pragmatic Play and Hacksaw , where almost all slots have undergone changes. On the other hand, there are providers such as Endorphina , Evoplay and Fugaso , where RTP remains stable. The chances of winning at BetCG Casino are extremely low. Massive RTP reductions make the games less profitable for players, and the casino's fairness is seriously questionable. It is recommended to avoid playing at this casino if you want to save your money and receive fair payouts.

When exploring BetCG Casino’s bonuses and offers, players may find them attractive at first sight. However, when digging deeper, there isn’t much being offered. As has become typical with many casinos, the Welcome Bonus is split into three parts which you can claim with your first three deposits. Players can claim 100% up to ₹7,500 with their first deposit, 125% up to ₹9250, and 150% up to ₹11,000. According to the site, the total adds up to a ₹27,500 reward converting to €300 at the time of writing. For three deposits and a 15x wagering requirement, the offer is rather dissatisfying.

Other bonuses offered by BetCG include a 25% daily cashback on deposits of ₹1,500 (€16) or more in slots, a fixed 25% daily bonus of the total daily net loss amount when playing specific games, a 5% weekly Cashback when playing live casino games, and a few others.

The casino also offers bonuses in its sportsbook section, starting with a 100% Welcome Freebet on the first sports bet where players can receive up to ₹1,500 (€16) if their bet is a loss. Another sportsbook bonus is a 10% weekly Cashback of a player’s net loss amount as a Freebet. Another issue we faced when going through these bonuses was the complex instructions of most of them. Not only were they difficult to read, but were too saturated with information.

At the time of writing, the only tournaments with substantial prize pools are the PopOK Gravity tournament with a ₹5,897,716.74 (€64,000) prize pool, the Mega Jackpot with its ₹79,900,000 (€876,000) prize pool, and a couple of other jackpots. There is no Loyalty Program or VIP program, as is usually seen in other more reputable casinos. The BetCG promotions page has a run-of-the-mill list of offers and none of them seemed worthwhile.

Similarly to BetCG’s bonuses, the casino’s range of games is nothing to write home about. When exploring the landing page, it’s easy to get overwhelmed with the cluttered setting. The site is not user-friendly and players are bombarded with several sections crammed into one small space, starting with the Welcome Bonus, then moving to jackpots, winning sports scores, and a list of slots that looks messy, despite being sectioned.

This casino teams up with the usual game providers such as Pragmatic Play, Hacksaw Gaming, Playson, Evoplay, BGaming, and others. It’s not a list that can’t be easily found in other casinos which hold more reputable licenses, however. As is to be expected, titles from providers such as Pragmatic Play include Gates of Olympus, Wolf Gold Ultimate, Buffalo King Untamed Megaways, and more. Players will also come across other slots which include Pirate Bonanza (Hacksaw Gaming), Legend of Cleopatra Megaways (Playson), and others.

The casino offers all classic live casino games, which comes as no surprise. Games such as roulette, poker, blackjack, and baccarat can all be found in this section. As for the providers listed, Evolution is the major developer players would be looking for. Other lesser-known provider names are not worth mentioning as there is no guarantee of high RTPs or fair gameplay.

BetCG also has its own sportsbook section, which has become the norm among online casinos. It comes with a range of sports, from football to esports, live events, sport tournaments, and other fixtures. Despite it being packed with features, there’s nothing outstanding about this casino’s sportsbook.

BetCG’s payments in general are quite a disappointment. While creating an account is relatively easy, the casino has numerous limitations.

When it comes to payment methods, BetCG supports traditional payment methods as well as cryptocurrencies. However, the number of methods offered is limited.  With regards to regular methods, the casino only offers AstroPay, Google Pay, Skrill, and Sticpay, whereas only five are offered for cryptocurrency methods, these being Bitcoin, Tether, Bitcoin Cash, Ripple, and TRON. Other casinos offer a much wider range of payment methods, prioritising efficiency.

A major red flag when navigating this section of the casino is the lack of currency options available. Unless you are using cryptocurrencies, your only other option is Indian Rupees. There is no option to change currency and the only option available when registering was INR. However, the brand uses USD or Euros throughout when reading through the Terms and Conditions, which was not an easy feat. This is most certainly not something we’d consider a positive.

Per the brand’s Terms and Conditions, certain limitations are set on player winnings. A notable one is that the maximum winnings for a ticket is $100,000. There are no further details explaining what this ticket refers to and is left rather generic.

All payments are processed within a 72-hour window, which is not uncommon for online casinos. However, some offer instant transactions, something BetCG falls short of. First-time withdrawals would be approved upon presentation of a passport copy. Considering this is the only requirement, it shows the security provided by the casino is mediocre at best. There is also multiple withdrawal fees imposed by this brand. Players are required to bet 100% of their deposits before making their withdrawals or will otherwise incur a 6% fee.

Reputable online casinos always come equipped with a stellar live Customer Support service, clear and concise FAQs, and a support email. Supporting their players is a key feature in maintaining growing long-term player retention. BetCG Casino doesn’t seem to provide much in terms of support.

Starting from their FAQ section, one would expect a list that is clearly sectioned, and which is not overwhelming to readers. This casino offers players a long, never-ending list of questions and answers with basic grammatical errors. The 24/7 Live Chat option was no better. Whereas it was a plus that when initiating the conversation we weren’t connected to an automated bot, the Customer Support agent was not forthcoming with answers to our basic questions. Additionally, the only available languages are English, Spanish, and Portuguese.

Another major drawback is that no support email was provided anywhere on-site. The support offered to players leaves a lot to be desired.

The kind of license an online casino has tells a lot about its reputability and concerns for player safety. BetCG Casino is regulated under the laws of Curaçao. There is no license visible anywhere on the site; however, the casino is regulated by the Curaçao Gaming Control Board. This isn’t a licensing authority as such. The Curaçao GCB certificate is not responsible for the issuing of licenses but is in place to ensure restrictions and regulations to guarantee fair play and transparent gambling without criminal elements.

Considering the lack of transparency of the license, the legitimacy of BetCG Casino is put into question. There is also no official KYC procedure in place. While players are required to upload copies of their passports when making their first withdrawal, there is no mention of further security measures. There is also no mention of SSL encryption or any similar measures to protect player information from being leaked and accessed by third parties.