Casino Lab Review: Bonuses, RTP and Complaints
Casino Lab's live streaming service is high-quality and allows me to watch games and matches in real time.
Casino Lab's lack of accountability and poor customer service made for a disappointing experience.
They told me to open an account with muchbetter, idebit, indtadebit, or inpay so that I may get paid even though they don't support withdrawal to any location on Earth. LOL I think they are all subsidiaries of Casino Lab. It's fortunate that I only made a small deposit with them. Guys, it's a complete hoax. 100% scam. You guys ought to play at Lotoquebec and have faith that it is the best choice available and is run by the government.
This is the second time I've reviewed this business, and I do not advise. Once more, I had to get in touch with them because my withdrawal had been pending for 24 hours despite the fact that I had provided identification and other proof of my identity. This time, I was told that because of the amount of work being done, it might take days to process a withdrawal; however, once I did, it was handled right away. Extremely slow withdrawals, I doubt I'll be back, and I'd urge people to locate a site like Unibet that pays swiftly and doesn't require regular interaction with customer service.
Genesis Company Casinos Are Always A Shame Games Freeze And Error Logs Out Of Your Casino Account Automatically Withdrawal The Document Review Will Take At Least 1 Week If They Don't Accept The Documents In Short, It Takes A Long Time To Get The Money You Deserve Me write this based on my experience.
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Visiting the casino here is like a laboratory experiment. The design is determined by steampunk elements. Otherwise, it is very similar to the offer of the other brands of the gambling provider.
Genesis Global Limited develops new online casinos relatively quickly, most of which have the same range of games on offer. The game selection between brands is relatively similar. There are only minor differences in the bonus.
At first glance, the casino made a good and extravagant impression. The gambling operator is also known. We decided to include the casino.
The design is kept in light and warm colours. In the background you can see many pictures of people with machine parts and modern machines with many gears - typical steampunk elements. When you look at the website for the first time, you will notice that the main area is occupied by a slider. Below you will find a text field for the game search and then the games in tiles. A side menu on the left leads to the actions, the games or other sub-categories. Steampunk design elements have also been used here. Filtering by software manufacturer is also possible when selecting a game.
Game selection, live casino at Casino Lab
Casino Lab has the standard game selection of the gambling operator. More than 1,300 casino games from game manufacturers such as Play’n GO, NetEnt, Skywind, Microgaming, iSoftBet, Quickspin, Red Tiger, Big Time Gaming, Yggdrasil, Push Gaming, Gamomat / Bally Wulff and NextGen are available.
You will therefore find classics like Sunny Sevens, Saxon, Bombuster, Goldaur Guardians, Artemis vs Medusa or Book of Gods. But it takes a long time to integrate new games.
There are almost 50 games in the jackpot games. Red Tiger's progressive jackpot slots are available. There are also classics like Mega Moolah, Divine Fortune, Mega Fortune, Holmes and the Stolen Stones and Gunslinger Reloaded.
In the area of table games, there are also machines with random generators. There are French, European and American versions of roulette. In blackjack, a distinction is made between European, Atlantic City and Vegas Strip variants. You can also find the felt machines with side bets.
The live casino is provided by NetEnt and Evolution Gaming. NetEnt has 8 roulette and 14 blackjack tables. German Roulette and Blitz Blackjack are available. Evolution Gaming's live area is significantly larger. There are 14 roulette tables on offer. These include Lightning, Immersive, Double Ball and American Roulette. Blackjack is represented with almost 40 tables. Power, Free Bet and the Blackjack Party are highlights on offer. Baccarat and the Sic Bo dice game are combined. There are 14 tables there. There are variants of the Asian card game Squeeze, Control Squeeze, Speed and No Commission. Dragon Tiger, Super Sic Bo and Lightning Baccarat are also available. Poker offers Side Bet City, Casino Hold’em, 2 Hand Casino Hold’em, Ultimate Texas Hold’em, Three Card, Caribbean Stud and Texas Hold’em Bonus Poker. The game shows Lightning Dice, Monopoly Live, Dream Catcher, Deal or No Deal, the bingo game Mega Ball and the Football Studio with the card game Highest Card complete the area.
Casino Lab has a web app as a mobile solution. There is therefore a website in responsive design that is started via the browser of the mobile device. There are more than 1,000 games. The loading times of the games were okay. Some overview pages with games opened rather slowly. Otherwise, the short test of the app was okay.
The Casino Lab Bonus
Casino Lab has the operator's standard welcome bonuses. You can choose between a slot bonus and a live bonus. You cannot secure any bonuses with deposits via Skrill or Neteller. In addition, at least € 10 must be deposited. Most important is the slot welcome bonus, which extends to 4 deposits.
1. 100% 300 CAD + 200 free spins on Reactoonz
2. 50% 400 CAD WCL2
3. 25% 400 CAD WCL3
4. 25% 400 CAD WCL4
You get 30 free spins at Reactoonz immediately and the remaining free spins for 9 days each. Bonus amount and winnings from the free spins must be wagered 40 times. The winnings from the free spins are capped at $ 100. Otherwise, the wagering requirements are similar to the other brands. The games are involved as follows:
Video slots - 100%
Classic Slots - 75%
Table games - 10%
Blackjack Games - 5%
As always, the maximum stake when playing with a bonus must be observed. The max bet rule is 5 CAD per spin or 30 CAD per game round at the table games.
This also applies to the live casino bonus. You can also get a welcome bonus of 100% up to 100 CAD for the live games. The bonus must also be implemented 40 times. However, this can only be done at the following live games with the corresponding revenue shares:
Live Roulette - 10%
Live Blackjack - 5%
Dream Catcher - 10%
All other live games (baccarat, poker, high card etc.) - 0%
Player protection and customer support
Support can be reached via email (email@example.com), chat or phone (08001816153). So far, we have only had the pleasure with English-speaking staff, but they were able to help me.
You can use the menu to access your own account and the “Responsible Gaming” area. There is information about player protection and text links take you to the input masks for limits. There are deposit, wagering and loss limits. Daily, weekly and monthly limits can be set. One can set limits to the session and attitudes towards the reality check. Self-exclusion is also possible there. You can block for 6 months, 1 year or 5 years at any time. You can also close your account completely.
Casino Lab Screenshots
Deposit and withdrawal
In the field of deposit methods there are Mastercard, my paysafecard, Trustly, Neteller, Skrill, ecoPayz, Giropay, MiFinity, Jeton, Zimpler and Sofortüberweisung. You can deposit between 10 CAD and 5,000 CAD. The casino does not charge any fees when making a deposit.
MuchBetter was shown to me for payment. But that depends on the payment method. EcoPayz, Neteller, Skrill, Trustly and MiFinity can also be displayed there. You always have to expect a fee of 89 cents for withdrawals. In addition, payouts are limited to 2,300 CAD per transaction, 5,500 CAD per week and 22,000 CAD per month.
The payout of 115 CAD took a relatively long time. I didn't have to carry out any verification and upload my ID or proof of address using the upload form. Nevertheless, the money was only in my MuchBetter account after 3 days. It took more than 24 hours for the withdrawal request to be processed.
Casino Lab is licensed by MGA and is very well-known casino in Canada. It has huge Live Casino sections that we love and overall, the casino has a nice impression on players.
- Available on desktop & mobile
- Easy to use interface
- Impressive live casino section
- Trusted casino license
- Geographical restrictions
- High wagering requirements
Casino Lab Casino
Big Time Gaming, Evolution Gaming, Ezugi, Gamomat, iSoftbet, Microgaming, NetEnt, Play'n GO, Pragmatic Play, Quickspin, Red Tiger Gaming, Wazdan, Push Gaming, Yggdrasil Gaming
Android, iPad, iPhone, Windows, Mac
CAD, EUR, GBP, NOK, USD
Yes, there are several progressive jackpot games to choose from at Casino Lab. You’ll find the full selection in the casino lobby, and you can also read more about the jackpot games we found in our review of the game selection at Casino Lab.
No, the customer support department at Casino Lab does not offer around the clock support. However, you’re always able to send in your inquiry or request by email so they can get back to you when they’re back at work.
Yes, you can play at Casino Lab from any device. You can play directly from your browser, and the site will adjust to fit your device and your screen size.
No, you’ll never have to pay any fees for withdrawing funds from your Casino Lab account. However, depending on your local currency and your bank you might see some currency exchange fees or other transaction fees.
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