Casiny Casino Review: Bonuses, RTP and Complaints

Bgaming slots we see stable indicators. RTP of almost all tested slots is kept at a high level, as expected. For example, such games as Lady Wolf Moon Megaways and Snoop Dogg Dollars are showing values above 96%, which is encouraging.

• Alien Fruits – RTP 95.97%

• Aloha King Elvis – RTP 94.98%

• Bonanza Billion – RTP 95.97%

• Elvis Frog In Vegas – RTP 95.30%

• Lady Wolf Moon Megaways – RTP 96.75%

• Snoop Dogg Dollars – RTP 96%

Elk slots there are both decent indicators, for example, The Wiz (96.1%), and lower ones, like Dam Beavers 4 (94%). However, all values are in line with the standards for these games.

• Dam Beavers 4 – RTP 94%

• Diablo Reels – RTP 96.3%

• Gritty Kitty Of Nitropolis – RTP 94%

• Katmandu X – RTP 95%

• Pirots 2 – RTP 94%

• The Wiz – RTP 96.1%

Unfortunately, the results of the Hacksaw slots Gaming is disappointing. Almost all the games tested, including Dark Summoning and Wanted Dead Or A Wild , have a reduced RTP . Instead of the standard 96%, the values fluctuate around 94%, which significantly reduces the chances of winning. The Wings slot is especially depressing Of Horus , where the RTP dropped to 88.19%. This is a serious blow to the casino's reputation.

• Dark Summoning – RTP 94.34% (normal 96.31)

• Pug Life – RTP 94.32% (normal 96.33)

• Rise Of Ymir – RTP 94.24% (normal 96.23)

• Undead Fortune – RTP 94.4% (normal 96.32)

• Wanted Dead Or A Wild – RTP 94.55% (normal 96.38)

• Wings Of Horus – RTP 88.19% (normal 96.18)

The situation with NetEnt is ambiguous. There are slots with high RTP, for example, Butterfly Staxx (96.80%), as well as those where there is a decrease, such as Fruit Shop (92.05%) and Mermaids (94.12%). The decrease is recorded in some slots, which creates an alarming feeling: unlike many other providers, NetEnt in this casino clearly does not please players with fairness in all games.

• Butterfly Staxx – RTP 96.80%

• Fruit Shop – RTP 92.05% (normal 96.71)

• Gordon Ramsay Hell's Kitchen – RTP 96.07%

• Mermaids – RTP 94.12% (normal 96.13)

• Super Striker – RTP 96.04%

• Wild Worlds – RTP 96.47%

The situation here is alarming. A decrease in RTP was found in almost all the tested slots. For example, Dead Canary (94.12%) and Disturbed (92.01%) have deviations from the standard 96%. Such results indicate that the casino clearly interferes with the settings of Nolimit City slots, which makes the chances of a big win minimal.

• Dead Canary – RTP 94.12% (normal 96.02)

• Disturbed – RTP 92.01% (normal 96.10)

• Land Of The Free – RTP 92.01% (normal 96.03)

• Loner – RTP 94% (normal 96.01)

• Mental – RTP 96.08%

• The Border – RTP 94.07% (normal 96.17)

Pragmatic Play slots had a decrease in RTP in all tested games. Gates Of Olympus 1000 and 5 Lions Megaways now has an RTP of around 94%, which is significantly lower than the standard 96%. This is especially disappointing, because the games of this provider are usually known for their high returns. But in this casino situation reverse .

• 5 Lions Megaways – RTP 94.50% (normal 96.50)

• Badge Blitz – RTP 94.49% (normal 96.5)

• Cosmic Cash – RTP 94.60% (normal 96.56)

• Fruit Party – RTP 94.45% (normal 96.47)

• Gates Of Olympus 1000 – RTP 94% (normal 96.51)

• Wolf Gold Ultimate – RTP 94.53% (normal 96.54)

Push Gaming was a pleasant surprise. All tested games, such as Jammin ' Jars 2 and Wild Swarm , show RTP at 96% and above. Here the casino demonstrates fairness by providing players with standard parameters. This is an example of how it should be ideally.

• Fat Banker – RTP 96.43%

• Jammin' Jars 2 – RTP 96.40%

• Retro Sweets – RTP 96.05%

• Retro Tapes – RTP 96.47%

• Tiki Tumble – RTP 96.49%

• Wild Swarm – RTP 97.03%

Quickspin pleased with stability. RTP of all slots remained at a high level, for example, Eastern Emeralds (96.58%) and Sticky Bandits (96.58%).

• Blue Fortune – RTP 96.57%

• Diamond Duke – RTP 96.23%

• Divine Dreams – RTP 96.12%

• Eastern Emeralds – RTP 96.58%

• Nero's Fortune – RTP 96.24%

• Sticky Bandits – RTP 96.58%

Red Tiger's results are disappointing. Absolutely all the slots tested showed a decrease in RTP. For example, Gonzo's Quest Megaways and Diamond Blitz 2 have rates around 93%, instead of the standard 95-96%. This is a clear signal that you should not play Red Tiger slots here.

• Diamond Blitz 2 – RTP 93.7% (normal 95.78)

• Diamond Doggies – RTP 93.75% (normal 95.76)

• Gonzo's Quest Megaways – RTP 93.76% (normal 95.77)

• Jack In A Pot – RTP 94.1% (normal 96.06)

• Red Hot Bbq – RTP 93.77% (normal 95.66)

• Wings Of Ra – RTP 93.7% (normal 95.69)

Provider Thunderkick has shown mixed results. Some slots, like Fruit Warp (97%), have high RTP rates. However, the decline in games like Hot Potato (90.16%) spoils the overall picture. Players may face serious difficulties when choosing this provider in this casino.

• Arcader – RTP 96.1%

• Fruit Warp – RTP 97%

• Hot Potato – RTP 90.16% (normal 96.16)

• Jiggly Cash – RTP 96.19%

• Phoenix Paradise – RTP 96.13%

• Sword Of Khans – RTP 90.14% (normal 95.36)

Wazdan has seen a decrease in RTP on several slots.

• 16 Coins – RTP 94.13% (normal 96.16)

• 24 Coins – RTP 94.14% (normal 96.14)

• 9 Coins Halloween – RTP 96.06%

• Book Of Faith – RTP 94.10% (normal 96.1)

• Burning Sun – RTP 94.10% (normal 96.09)

• Sic Bo Dragons – RTP 97.30%

Slots from Yggdrasil generally keep up the good work. For example, Baron Samedi and Dwarf Mine is pleased with RTP above 96%. However, a decrease was recorded in Valley Of The Gods (94%), which is a bit disappointing. Overall , Yggdrasil 's results here Can name acceptable .

• Baron Samedi – RTP 97%

• Brazil Bomba – RTP 96.3%

• Carol Of The Elves – RTP 96.2%

• Dwarf Mine – RTP 96.8%

• Gem Rocks – RTP 96.2%

• Valley Of The Gods – RTP 94% (normal 96.2)

At the provider Play ' n GO RTP indicators are hidden. Unfortunately, this only indicates a decrease and an attempt to hide it, otherwise the casino would have no reason to engage in such machinations.

It is possible to win at this casino, but the chance of success largely depends on the choice of the provider. If you avoid games with low RTP, there is a chance of a successful outcome. However, the decrease in most popular slots leaves an unpleasant impression.

One of the main parts of an online casino players search for would be the offers and bonuses. Whilst the regular promotions were relatively easy to find, there was no tab for their current tournaments. The tournaments can only be found by exploring the banners at the top of the page.

Casiny’s Welcome Package is rather different when compared to those of other online casinos. The package is divided into 5 parts as can be seen below:

• 1st Deposit Bonus: 100% up to C$750 + 100 Free Spins

• 2nd Deposit Bonus: 100% up to C$750 + 50 Free Spins - Code: CASINY2

• 3rd Deposit Bonus: 50% up to C$1500 + 50 Free Spins - Code: CASINY3

• 4th Deposit Bonus: 25% up to C$3000 + 100 Free Spins - Code: CASINY4

• 5th Deposit Bonus: 25% up to C$6000 + 100 Free Spins - Code: CASINY5

As Welcome Packages go, this is not bad, especially considering the bonuses involved. Each part has a minimum deposit requirement of C$30 but be aware that the wagering requirement is x40, quite high compared to other casinos.

Another ongoing offer is a Weekly Free Spins Bonus. Every Wednesday, players can claim 50 Free Spins with a minimum deposit of C$30.

With regards to the tournaments Casiny Casino offers, trying to find the actual tournaments page was impossible. The only way to find these events is by going through each banner at the top of the landing page, and on top of it all, there were no available tournaments at the time of writing. The only one showing up was the Legendary Snoop Dogg Battle with a 5,000 Free Spins prize pool; however, it was already finished when we tested the brand’s page.

Casiny Casino also has a VIP Program, starting from the Starter level until level 10. By making bets and playing their chosen slots, players are rewarded with various prizes according to the rank they reach. The top-level awards players with 2,000 Free Spins, a Cashback percentage of 25%, a Cash Reward of C$25,000, and various other perks.

Whereas this is not the worst casino we’ve seen so far, the bonuses and promotions leave a lot to be desired.

When seeing that a casino has an extensive library of 5,000 games, it’s difficult not to be impressed. Casiny’s 5,000-game library may be attractive on the surface, but many titles are from lesser-known providers, which would not provide a guarantee of fair gameplay or high RTPs.

The casino’s game library is divided into 6 sections: All Games, Slots, Live Casino, Bonus Buy, Hold & Win, and Play With Bonus. This is a far cry from the numerous sections other reputable casinos have available. Apart from this, there’s no proper filter to see the current top games, popular games, or similar. Another issue encountered when exploring the library is that the providers are not listed alphabetically. Not only is it inconvenient, but just plain irksome.

Whilst players do find titles such as Booming Games’s Buffalo Hold and Win, Power of Olympus, Playson’s Buffalo Power Megaways, 3 Pots Riches Extra Hold and Win, Wolf Power Hold and Win, Belatra’s Big Wild Buffalo, Full Moon Magic, Golden Plinko, BGaming’s Snoop Dogg Dollars, Lady Wolf Moon Megaways, Elvis Frog In Vegas Hold and Win, and others.

The list of providers proved to be unreliable. When refreshing the page, some names disappeared and some were duplicated. Not to mention that no titles were found under Pragmatic Play or Evolution’s tags, which was rather disappointing considering they are two of the top game providers at the moment. When digging deeper, it turns out that some titles are only available to players with lifetime deposits of C$100.

The more you explore, the more frustrating the experience becomes. When going into the Live Casino tab, players would expect a collection of live games with live dealers and high-definition streaming. Casiny Casino comes with a surprise. Their Live Casino section has one singular title: Vivogaming’s Roulette.

If a player is looking for variety in their gaming experience, we’d highly recommend looking elsewhere. Another point of contention: if a player would like a bit of sports betting, this is not the place to be. Casiny Casino only offers casino games; no sportsbook is available.

A variety of modern and efficient payment methods, with a multitude of accepted currencies, are one of the crucial aspects of modern online casinos. However, some casinos tend to stick to a limited number of payment options, creating a significant drawback to any player’s experience.

Casiny Casino offers several widely used payment methods, which include credit cards (Visa, Mastercard, and others), MiFinity, Skrill, Neteller, Bitcoin, Ethereum, Litecoin, and Paysafecard. Despite offering both traditional options and cryptocurrencies, the overall list is rather limited.

When it comes to available currencies, things don’t really get any better. The casino accepts the following currencies: EUR, AUD, USD, NZD, CAD, CHF, RUB, BRL, BTC, ETH, USDT, and LTC. All currencies have a minimum deposit and withdrawal amount of C$20 or the currency’s equivalent. Depending on the winning amount, the casino has stipulated maximum withdrawal amounts of C$7,500 per week and C$15,000 per month. If more than C$15,000 is won, the casino may divide the payout into monthly payments. While most deposits are instant, withdrawals may take up to 3 banking days and may be subject to additional fees of up to C$16 or your chosen currency’s equivalent.

Customer Support is a significant part of what makes an online casino successful. When looking through what Casiny Casino has to offer, we wouldn’t exactly call it stellar.

One of the first things players look for when an issue arises is the FAQ section. A clear, well-detailed FAQ section is crucial in providing quick help for anyone who needs it. Casiny’s FAQs are just a haphazard list of random questions, and not nearly enough to be considered passable.

Apart from the subpar FAQ section, the casino provides a 24/7 Live Chat feature. As is typical when accessing the chat bubble, found at the bottom of the page, we were first met with an automated bot followed by a Customer Service agent. What was most frustrating was this agent’s inability to answer basic questions without verifying elsewhere. Another negative point to mention is that there seems to be no option to change language from English. The site itself only supports English and German.

If players encounter issues that require further help, they can contact the support team via email at support@casiny.com.

Reputable online casinos employ robust security systems to ensure the safety of their players’ information. A secure casino is one way to ensure long-term players, another factor in brand longevity.

Casiny Casino may operate under the laws of Curaçao and be regulated by the Curaçao Gaming Control Board, but the brand falls short when it comes to advanced security measures available. There is no mention of SSL or TLS encryption protocols, systems that encrypt player information and protect it from being sold to third parties. It does, however, provide a 3D secure code when making payments.

A positive point is the Know Your Customer (KYC) procedure in place when players make withdrawals. The casino may request verification documents before processing withdrawals. These documents include copies of ID cards, payment systems, utility bills, and others.