Dukes Casino Review: Bonuses, RTP and Complaints

Dukes Casino, operated by ProgressPlay Ltd, has been delivering an exceptional online gaming experience since its launch in 2013.
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Dukes Casino Casino
2013
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Android, iPad, iPhone, Windows, Mac













Chat, E-mail
EUR, GBP, USD
About the casino
With a diverse selection of over 400 games powered by 16 top-tier software providers, this platform has earned a solid reputation among players. Dukes Casino is fully licensed by both the UK Gambling Commission and the Malta Gaming Authority, ensuring a secure and fair gaming environment. The casino is accessible in multiple languages, including English (with localized versions for Canada, Ireland, India, and New Zealand), Canadian French, Spanish, Portuguese, Finnish, and Japanese.
Bonuses & Promotions
Dukes Casino welcomes new players with a 100% match bonus up to £100 and 20 free spins on Book of Dead. A minimum deposit of £10 is required to claim this offer, and both the bonus funds and free spins winnings come with a 50x wagering requirement. The maximum possible winnings from free spins are capped at £20, while bonus winnings are limited to 3x the bonus amount. Note that deposits made via Skrill are not eligible for bonuses.
Additionally, Dukes Casino offers a variety of ongoing promotions, including:
Cashback Bonuses: Up to £500 cashback on weekends and midweek promotions.
Opt-in Bonuses: Includes the Double Delicious promo (25% up to £500, twice) and Sunday=Funday (20% up to £500, valid for one day).
Saturday Spinner: Offers free spins for real-money wagers.
All promotions require opting in and are subject to the standard 50x wagering requirement and a 3x winnings cap (except cashback offers).
VIP Program
Dukes Casino rewards loyal players through its structured VIP program. Players earn one VIP point for every $/€/£16 wagered, allowing them to climb the five-tier loyalty ladder from Bronze to Diamond. Higher VIP levels grant exclusive benefits, including personalized promotions, faster withdrawals, and special rewards.
Game Selection & Software
Dukes Casino offers over 2,000 games spanning multiple categories, including:
Slots: Hundreds of slot titles from providers like NetEnt, Microgaming, ELK Studios, and Pragmatic Play.
Live Casino: Over 40 live dealer games powered by Evolution Gaming, including Live Blackjack, Live Baccarat, and Live Roulette.
Table Games: Various Roulette versions (American, European, French, and World Cup), plus Blackjack, Baccarat, and Poker.
Jackpot Games: A selection of fixed-jackpot slots, though progressive jackpots are noticeably absent.
Casual Games: Includes lotto, scratch cards, and virtual sports.
The well-organized game library makes it easy for players to find their favorite titles, whether they’re looking for the latest releases or classic casino favorites.
Banking Options
Dukes Casino supports a variety of secure payment methods for both deposits and withdrawals.
Deposit Methods:
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Visa, Mastercard, Maestro
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PayPal, Paysafecard
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Trustly, MuchBetter, ecoPayz
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PayviaPhone
The minimum deposit varies between £10-£20, depending on the method.
Withdrawal Methods:
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Visa, Mastercard, Maestro
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PayPal, Skrill, Neteller, ecoPayz
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Trustly, Bank Transfer, Euteller, QIWI, WebMoney
Withdrawals are processed within one business day, but funds can take 3-7 business days to reach players. A £2.50 administrative fee applies to all withdrawals. The weekly withdrawal limit is £3,000, with a monthly cap of £6,000.
Mobile Gaming
Dukes Casino is fully optimized for mobile play, allowing players to enjoy their favorite games on Android, iOS, and Windows devices. The website runs smoothly on mobile browsers, eliminating the need for additional downloads. A stable internet connection is all that’s required for seamless gameplay.
Dukes Casino Screenshots
Customer Support
Dukes Casino provides multiple support channels, including:
Live Chat: Available for immediate assistance.
Email: customersupport@instantgamesupport.com (responses within 12-24 hours).
FAQ Section: Covers common issues and solutions.
While the support team is responsive and professional, the lack of phone support is a minor drawback.
Dukes Casino is a well-established platform that delivers a diverse gaming experience with solid security measures. With its extensive game selection, rewarding VIP program, and secure banking options, it appeals to a wide range of players. However, the absence of progressive jackpots and phone support may be drawbacks for some. If you're looking for a licensed and reputable casino with enticing bonuses and a user-friendly interface, Dukes Casino is a strong contender.
- Licensed by the UKGC & MGA
- Attractive VIP program
- Wide variety of payment options
- No phone support
- Restricted in many countries
FAQ
Yes, Dukes Casino is licensed by the UKGC and MGA, ensuring a secure and fair gaming environment.
The minimum deposit ranges from £10-£20, depending on the payment method.
Withdrawals are processed in one business day, but funds may take 3-7 days to reflect, depending on the method used.
Currently, Dukes Casino does not offer a no-deposit bonus. Check their promotions page for updates.
Yes, the casino is fully mobile-optimized and runs smoothly on Android, iOS, and Windows devices.
The bonus terms are way too strict. A 50x wagering requirement makes it almost impossible to cash out winnings from promotions. I prefer casinos with more player-friendly bonuses.
The withdrawal process is too slow! It took almost a week to get my winnings, and the £2.50 withdrawal fee is annoying. Many other casinos offer faster cashouts without extra charges.
Good selection of games and fair promotions. However, the lack of phone support is disappointing.
The casino is decent overall. Deposits are fast, and I like the cashback promotions, but withdrawals take a bit too long. The 3-7 days waiting time is frustrating, especially when other casinos process them faster.
I like the range of games, but the wagering requirements on bonuses are quite high. It’s tough to actually cash out winnings from promotions. However, if you play with real money, the experience is much better.