Nalu Casino Review: Bonuses, RTP and Complaints

We didn't find any RTP reductions in the Bgaming slots at Nalu Casino. It's nice to see that all the games we tested, like Alien Fruits 2 or Mine Gems, meet the stated indicators. The high RTP level, often exceeding 96%, guarantees players fair conditions.

• Alien Fruits 2 – RTP 97.17%

• Haunted Reels – RTP 97%

• Kraken's Hunger – RTP 97.2%

• Mine Gems – RTP 98.4%

• Snoop Dogg Dollars – RTP 96%

• Train To Rio Grande – RTP 96.1%

Slots from Endorphina also showed stable and expected results.

• Age Of Glory – RTP 96%

• Festa Junina – RTP 96.04%

• Golden Brew – RTP 96.06%

• Hell Hot 100 – RTP 96.07%

• Joker Stoker – RTP 96.07%

• Vikings Way – RTP 96.04%

But in Evoplay slots the situation is completely different. In almost all tested games, such as Ace Round and Roman Rule, we recorded a significant decrease in RTP. Instead of the stated 96%, the figures fell to 92%, which significantly reduces the probability of winning.

• Ace Round – RTP 92% (normal 96.62)

• Anubis Moon – RTP 92% (normal 96)

• Cat's Blessing – RTP 92.17% (normal 96)

• Chained Fighters – RTP 92.08% (normal 96.01)

• Roman Rule – RTP 91.82% (normal 96.2)

• Venice Festival – RTP 92% (normal 96)

GameArt slots were a pleasant surprise. RTP in proven games such as Olympus Majesty and Shining Royal 5 is consistently above 96%. This proves that the casino follows the standards and does not interfere with the settings of this provider. It is important to note that the lack of reductions here creates favorable conditions for players.

• 20 Super Sevens – RTP 96.65%

• 40 Super Heated Sevens – RTP 96.21%

• Aladdin's Quest – RTP 96.59%

• Olympus Majesty – RTP 96.45%

• Shining Royal 5 – RTP 96.34%

• Wolf Hunt – Dice – RTP 96.10%

We also did not find any RTP reductions in the slots from Gamzix . All the games we tested, including 3 x 3 Hold The Spin and Wolf Story, showed stable results with RTP levels above 96%. This indicates the casino's honesty towards this provider.

• 3x3 Hold The Spin – RTP 96.09%

• 40 Sweet Fruits – RTP 96.01%

• Buffalo Coin – RTP 96.32%

• Fruit Story – RTP 96.07%

• Go Wild – RTP 96.3%

• Wolf Story – RTP 96.22%

Hacksaw games maintain high RTP rates. For example, Alpha Eagle and Aztec Twist slots have RTP rates exceeding 96%, which confirms that the casino does not interfere with the settings. This approach encourages playing, as the odds remain equal for everyone.

• 2 Wild 2 Die™ – RTP 96.25%

• Alpha Eagle – RTP 96.26%

• Amazing Miceketeers – RTP 96.24%

• Aztec Twist – RTP 96.36%

• Beam Boys – RTP 96.35%

• Beast Below – RTP 96.29%

Unfortunately, Mascot's slots have seen some serious RTP drops. Games like Aloha Tiki Bar and Bamboo Bear have significantly lower RTPs than advertised, leaving players with little chance of a fair game.

• 3 Corsairs – RTP 95.21%

• Aloha Tiki Bar – RTP 93.9% (normal 95.2)

• Bamboo Bear – RTP 95.18% (normal 97.2)

• Loot The Train – RTP 95.02%

• Ouija Secrets – RTP 94.5%

• Zeus The Thunderer – RTP 95.2%

Microgaming slots have shown varied results, but generally maintain stable RTP values.

• 108 Heroes – RTP 96.56%

• 5 Reel Drive – RTP 95.95%

• Adventure Palace – RTP 96.10%

• Age Of Discovery – RTP 96.62%

• Beach Babes – RTP 95.22%

• Lion's Pride – RTP 95.90%

Pragmatic Play pleasantly pleases with its stability. All verified slots, including popular Sweet Bonanza and Buffalo King Megaways , have maintained high RTP rates . In this case, the casino shows itself from the best side.

• Buffalo King Megaways – RTP 96.52%

• Fruit Party – RTP 96.47%

• Joker's Jewels – RTP 96.5%

• Sugar Rush – RTP 96.50%

• Sweet Bonanza – RTP 96.6%

• The Dog House – RTP 96.51%

While testing TrueLab slots, we recorded multiple RTP reductions. Games like Apple Crush and Mystic Charms had significantly lower RTPs. Half of the tested slots had a reduced RTP, making the provider's games less profitable for players at this casino.

• 100 Hot Slot – RTP 96.04%

• Apple Crush – RTP 95.05% (normal 96.1)

• Battle Rage – RTP 95.14% (normal 96.07)

• Fishy Business – RTP 95% (normal 96.06)

• Mystic Charms – RTP 95.24% (normal 96.28)

• Wild Pumpkins Deluxe – RTP 94.26% (normal 95.55)

All tested games, such as Age Of Asgard™ and Beauty And The Beast, showed fair and high RTP values. In this case, the casino complies with the standards and does not reduce the players' chances of winning.

• Age Of Asgard™ – RTP 96.2%

• Beauty And The Beast – RTP 97%

• Football Glory – RTP 96.1%

• Rainbow Ryan 2 – RTP 94%

• Ramses Retro – RTP 94%

• Riches of Olympus – RTP 94%

The chances of winning at Nalu Casino depend on the choice of the provider. Most slots from companies such as Bgaming, GameArt and Pragmatic Play maintain high RTP rates, which makes the game fair. However, numerous reductions in Evoplay, Mascot and TrueLab slots significantly reduce the likelihood of winning. Bottom line: you can play, but you should avoid games from providers that have recorded RTP reductions. Choose your slots carefully, and then your success will depend only on your luck!

At first glance, we were left feeling unimpressed with its overall aesthetic, a series of impressions promoting luxury lifestyles spent on beaches enjoying balmy weather and palm trees. The casino’s characterisation, along with a mixture of blue hues and a rather immature font, gives Nalu Casino a somewhat childish look. As we know, appearances are a big part of any online casino’s success, and the fact that Nalu Casino has an overall simple and flimsy design, one that isn’t filled with all that much, paints it as an establishment that isn’t to be taken seriously.

Nalu Casino’s “Bonus” section can be filtered according to Casino and Sports bonuses, although it’s a shame that there weren’t very many bonuses to speak of. One of its permanent features is a bonus calendar, where players can log in every day and acquire Reload Bonuses, Cashbacks, Free Spins, and Casino Chips.

The next big thing after this is its Welcome Package for newcomers, offering a three-part bonus of up to C$1,200: 125% up to C$400 on the first deposit, 80% up to C$60 on the second deposit, and 100% up to C$200 on the third deposit, with each having x30 wagering requirements. In comparison, this Welcome Bonus isn’t anything to write home about, considering casinos of relatively the same age and experience offer much more in terms of value.

These are all the bonuses that are available to those who prefer the Casino side of things. The rest of Nalu Casino’s bonuses were specifically for its Sports section, which was disappointing and doesn’t cater to those who prefer Casino gameplay to Sportsbook betting.

These Sports bonuses included a Welcome Sports Bonus of 100% up to C$100, a C$25 Welcome Sports Freebet, a Weekend Sports Reload Bonus of 50% up to C$100, a Bore Draw bonus (players can place a bet with a guarantee of their stake being refunded if the game finishes 0-0), a Bet Builder feature (players can create a customised bet with their preferred stake), and an Early Payout option (if the player’s preferred team leads by two goals at any stage, the casino will pay out their bet early).

At the time of writing, there was only one tournament underway, this being Pragmatic Play’s C$2,000,000 Drops & Wins Slots event, distributed as a C$40,000 prize pool and C$30,000 worth of Daily Prize Drops.

VIP

The casino also offers a VIP Club, where your activity will be evaluated, and should you fit the criteria, you might get yourself the services of a personal VIP Account Manager, along with some perks, including faster withdrawal processes, exclusive offers tailor-made to your gameplay, as well as deposit bonuses with low wagering requirements and Cashback bonuses. What we felt was missing, though, was more transparency.

Casino Games

There’s a hefty supply of games to sift through at Nalu Casino, with a mixture from over 100 well-known and reputable software providers, such as BetSoft, Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Yggdrasil, Novomatic, Playtech, and Red Tiger, and some smaller yet nonetheless ambitious industry names like Endorphina, Evoplay, Gamzix, and Smartsoft. The website stocks over 3,000 games in total, including 2,800 mobile games and more than 80 Live Casino games, as well as Crash games, Drops & Wins slots from Pragmatic Play, Jackpots, Megaways, and table games.

Nalu Casino’s Sportsbook offers betting on pre-match and in-play markets for thousands of different sporting events, including soccer, basketball, tennis, ice hockey, baseball, and American football, as well as e-sports like Counter-Strike, Starcraft, and Dota 2. It’s a well-organised section that allows you to cycle through Top Leagues, along with Live and Virtual sections.

Casino Payments

Nalu Casino supports both fiat and crypto transactions, which we were happy with as some casinos only provide one or the other. The following is a full list of all the deposit methods available to players, as well as the relevant minimum and maximum deposit amounts. The same payment methods apply to withdrawals, though these have different minimum and maximum withdrawal amounts depending on the player’s country of residence.

While the minimum deposits outlined above are reasonable, it’s another matter entirely when it comes to withdrawals. The minimum withdrawal amount of C$100 is much higher than the usual C$20 average you’d find at other online casinos. The monthly cashout limit is C$7,000 (unless you’re part of the VIP Club), which is on the lower side, and any winnings over C$30,000 are paid in installments. Cashout times are also an issue, as pending times can take up to 24 hours, while the actual processing time can take anywhere from 1 to 3 business days. To make matters even more frustratingly vague, cashout times are not listed on the website.

Customer Support

Nalu Casino’s Customer Support can be reached via email at support@nalucasino.io or their Live Chat feature, where you’ll be connected to an agent in real time. If you’re an anxious player, then you won’t enjoy learning that their Live Chat is only available during working hours (09:00 - 01:00 CET), so urgent issues will have to wait.

The website can be viewed in English, German, Spanish, French, Italian, Norwegian, Portuguese, Brazilian Portuguese, and Finnish. While these are still more than what some online casinos provide, it’s still not an overly impressive amount, especially considering that Nalu Casino operates in over 30 countries.

Nalu Casino Screenshots

License & Security

The available Responsible Gaming tools include a Cool-Off/Time-Out tool and the opportunity for self-exclusion and setting deposit limits. Furthermore, players can monitor their account statements and their overall profits and losses made on the site by navigating to their profile. Unfortunately, it lacks a great deal of the usual features a Responsible Gaming kit should have, including the setting of wager limits, loss limits, time/session limits, reality checks, self-assessment tests, and withdrawal locks. This is pretty surprising given that the Kahnawake Gaming Commission is a trustworthy jurisdiction that prioritises player protection. While its Curaçao license is enough to ensure the most generic form of player protection, we’d still prefer it if it were a stronger and more reputable regulatory authority such as the MGA or the UKGC.

As for the site’s internal security, all personal and financial information is protected by TLS 1.2 with 256-bit encryption, ensuring that third parties cannot intercept any transactions being made between the player and the casino.