One Casino Review: Bonuses, RTP and Complaints
Initially, I received an email with a 100% deposit bonus + 150 spins, so I decided to deposit with my visa card. However, they required me to verify my account again, which I did. Unfortunately, my free spin bonus disappeared, and despite trying to resolve the issue through live chat, my case was escalated, and my account got suspended. I attempted to withdraw my deposited funds, but it was rejected. Despite sending numerous pictures and screenshots via email and chat to verify my account and get it reinstated, there was no response.
I had a great experience with One Casino's customer service team. The representative was knowledgeable and responsive, helping me resolve my issue quickly and effectively.
I encountered difficulties withdrawing my winnings from Casino due to their verification process, which I found to be frustrating and lengthy.
This casino has to be immediately reported. As soon as I learned that my girlfriend's younger brother had opened an account using my information and funds, I contacted them and demanded that they report the incident and block the account. How do they behave? literally made it such that the account was not only still open but also that the little shh had access despite the lack of verification requirements. Before another 40 Goddamn Dollars showed up owed on my EWallet Statement from the account three days later, I had assumed the account had been cancelled (and deposit method). THEY WERE FRAUD AND STEALING FROM ME, I JUST TOLD THEM. What is their current response? How do I report this to their licensers and Ombudsman if they want me to verify a goddamn account I didn't open, send deposit documents that weren't even the ones being stolen from me, and get nothing but a message saying "This account has been blocked due to security reasons, please submit the deposit method verification in order to verify the account"? I have screen images, chat transcripts, financial statements, as well as evidence of their abhorrent (apparently intended) ignorance of the matter and total lack of customer service. I also reported this to my financial institution.
I have made numerous deposits to your casino and have leveled up to 29, but I have never received any free spins, cashbacks, or anything else, while all of my friends have, even at lower levels.
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At first glance, One Casino is a very nice casino. The site is colorful and friendly. You will soon be courted centrally with the deposit bonus of 100%. Casino One presents the current winners in a treadmill underneath. One Casino Bonus has convinced many players since then. With providers such as Play’n GO, NetEnt and Quickspin, the casino site only offers high-quality games.
The company has an official business registration number C 73399 and a valid European VAT identification number MT23164724. One Casino can be reached both by phone and email. So here we have a very serious and transparent operator that players can contact at any time.
The One Casino Bonuses and Promotions
One Casino does not commit itself too much here. In addition to the mandatory welcome bonus, as is common on every online casino site, there are only five weekly deposit bonuses. There is of course also a VIP club with loyalty points. The ongoing bonus campaigns are only sent directly to the players by email.
The bonus for registration
One Casino promises a 10 CAD no deposit bonus for registration. After that, every player receives 100% bonus money on top of the first deposit. Each bonus money must be wagered 25 times. The stake on all slots is 100%, in table games 10% and in roulette and live dealers not at all.
Ongoing deposit bonuses
This is sent to you by email at One Casino. Free spins can also be included from time to time. There is 35 times wagering requirement for the regular weekly deposit bonuses and for the free spins. Again, all sales on slots apply in full, in table games to a tenth and not at all with live dealers or roulette.
The VIP program is Club One
Participation is free for every player who plays for real money. All are fully automated in the club. As usual, you collect a certain number of club points for each real money wagered. When registering and after confirming the email address, you get 2000 points for free. This means that the player already rises to the member level. That means up to 100 CAD One Casino Bonus on weekly deposits. The bonus code will be sent to you by email. However, this One Casino Bonus is also announced in the player account on the home page. But you have to be registered.
Casino Games in One Casino
The One Casino not only has excellent providers such as NetEnt and Play’n GO, which are known for their high quality. You have also programmed your own games, which are also impressive. This means that every experienced player will also find new casino games here that they have not yet heard of.
We would particularly like to highlight the overwhelming range of tables with live dealers. These are not only operated by Evolution Gaming, as usual, but also by NetEnt. One Casino thus has several points that make it unique. We can only recommend players to use this casino site. Not only good entertainment, but also a lot of variety are guaranteed here.
Table Games and Bingo
At One Casino you can currently find 339 video slots and 38 table games in the area that does not belong to the live dealers. The casino games are clearly categorized into Top Games, New Games, Video Slots, Classic Slots, Branded Games and Exclusive Games. Among the branded games you will find the famous NetEnt Hollywood slots. There are the Vikings, Motörhead, Planet of the Apes, Narcos and many more. At the top there is also a bingo category available. There you can join several different bingo rooms and win jackpots of up to 31,000 CAD.
One Casino relies on several well-known software providers, such as Play’n GO and NetEnt. But the special thing is the One Casino's own games. There are 72 games that were really developed in-house and can only be played here. This is why this category is also called “Exclusive Games”. So even for regular customers on various online casino sites, there are new slot machines to discover here. All existing casino software providers are clearly listed below: NetEnt, One Casino, Play’n GO, Quickspin and Thunderkick.
Here the experienced player will not only find the usual live dealer games from Evolution Gaming. There are also some tables from NetEnt. A particularly large number of blackjack tables have been added to the program. With the large number of game variants, regular customers will certainly never get bored. There are rooms with all sorts of different limits. There is something for both players with a tiny budget and real high rollers. Thus, hours of good entertainment can be offered to everyone at these live dealers. Below we list all of the tables that are currently available, complete with the minimum and maximum limits.
Mobile One Casino
The games are programmed in such a high quality that they work perfectly in all mobile Internet browsers. Neither an app nor a download is necessary. You can play mobile games at One Casino on any mobile device that has a browser. Only a good internet connection should already be available. Then nothing stands in the way of playing fun on the go.
Deposit and Withdrawal Methods
The question of the options for deposits and withdrawals is also of central importance when deciding for or against a gambling platform. It is advisable for casino operators to offer a good selection in order to be able to address the largest possible customer base. Unfortunately, the offer at One Casino is somewhat limited, but there are still some popular and important payment options among those on offer. Here is an overview of the payment methods available:
Instant bank transfer
A desired payout is processed within two working days and is made using the same method as for the deposit or, alternatively, by bank transfer. The minimum withdrawal amount is 17.50 CAD. For large withdrawals, some documents may be requested from the casino to confirm the player's identity. The player will be informed of the necessity of this process with a notification in the player account. In addition, winnings of 15,000 CAD or more require a separate check, which delays a payout by two working days.
The minimum withdrawal amount is also 10 CAD for any other method. The general terms and conditions only point out that particularly high payouts are made in 25,000 CAD instalments. In addition, withdrawals from 15,000 CAD are checked more closely and therefore take 2 working days longer.
One Casino Screenshots
The customer service at One Casino
Support is available via live chat from 9:00 a.m. to 11:00 p.m. and answers quickly and in German. There is also a contact form where you can upload screenshots of any technical problems. In addition, extensive FAQs answer the most frequently asked questions.
This is a highly rated casino with good user reviews. Important advantages are the presence of a Maltese license, a multi-language interface and a well-developed bonus program. Despite the high wagers and the lack of cashback, the young brand has already received well-deserved recognition among all categories of players.
- No deposit bonus available
- Exclusive games in the portfolio
- Loyalty program rewards constant gaming
- Weekly bonus offers
- Cashback up to 23.5%
- Top titles from top providers are represented
- Customer service is not available 24/7
- Few payment methods on offer
- No sports betting available
One Casino Casino
Evolution Gaming, NetEnt, Play'n GO, Quickspin, Thunderkick, Yggdrasil Gaming
Android, iPad, iPhone, Windows, Mac
Chat, E-mail, Tel
CAD, DKK, EUR
Yes, One Casino is licensed and regulated by the Malta Gaming Authority (MGA). The games have been tested by an independent company. The platform uses encryption with SSL technology.
Particularly noteworthy is the no deposit bonus that you receive when you sign up. In addition, this platform offers exclusive games that have been specially developed for this provider and that are not available in any other casino.
No, sports betting and e-sports do not appear in the provider's games portfolio.
Yes, all slots can also be played free of charge before registration. Here you will always find an information button with brief explanations about the slot. The table games can also be tested. However, this is not possible with bingo and in the live casino, you have to be registered in the casino.
Yes, however, as is often the case, you will not receive the Free Spins with the welcome offer. As a registered customer, you will receive the free spins by email in the weekly bonus offers or as a bonus in the loyalty program.
No, unfortunately PayPal is not represented among the payment methods offered.
Possible bonuses are displayed with a notification in the player's account or the offers are sent to the player by email.
The payout percentages are shown in the instructions for the respective game as an RTP value (Return to Player). It describes how high the chance of a theoretically possible payout is in the game.
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