Vegas Hero Casino Review: Bonuses, RTP and Complaints

Welcome bonus up to 1000 CAD and 50 free spins

Vegas Hero currently has five bonuses up its sleeve, first and foremost the big welcome package for newcomers. The whole thing is staggered into four parts, with the online gambling hall bonus valid with the first deposit (except via Skrill and NETELLER) of 100% up to 200 CAD.

The next three deposits with the bonus code "WHERO02" to "WHERO04" contain 50% up to 200 CAD and then 25% up to 300 CAD twice. A nice sum of money can accumulate in the beginning. You have 14 days to implement the desired bonus amount 40 times, whereby video slots are 100% eligible and classic slots contribute 75% to the rollover.

Unfortunately, in order to use the bonus money, your real money must be used up and withdrawals are not allowed. Those are quite severe restrictions, but it's also about free money. With the first deposit you also receive 50 free spins in five instalments for the slot machines Dazzle Me, Neon Staxx, Sparks or Stickers. These have a value of 10 cents and must be played within three days. Winnings up to a total of 100 CAD will then be transferred to your bonus account.

The next Vegas Hero Bonus gives you 25% up to 100 CAD on a deposit every Tuesday. If you have made a deposit in one week, you can expect another bonus between Thursday and Saturday. This is variable, but overall, not as lucrative as the welcome bonus.

To become a VIP at Vegas Hero, you need an invitation from the provider. So there are no VIP levels or any form of loyalty program where you are rewarded for making deposits or wagering. You are constantly being watched by the team. If you show special loyalty, i.e. stay active for a long time and pay a lot, they will contact you and invite you to VIP status.

Vegas Hero has a well-stocked range of games in which an intelligent software selection comes to the fore for me. With NetEnt, Microgaming, Quickspin, Nyx Interactive, Play'n GO, Evolution Gaming, Yggdrasil, Oryx Gaming and Red Tiger, the software providers who have scored the most points on the Canadian market for many years and are everywhere for licensed gaming enjoyment are practically represented.

Vegas Hero deliberately does without ten, twenty or even thirty more providers than elsewhere and thus increase its exclusive quality. On the other hand, that doesn't mean that the quantity would suffer. In the Vegas Hero you come across hand-counted 1280 games, most of which can be tested for free if you click on "Try" in the game selection. You can also select “favourites” that appear at the top of your home page.

The majority of the games are of course allotted to the video slots as usual. Well-known representatives like Book of Dead, Vikings go Berzerk, Starburst, Thunderstruck II or Gonzo's Quest. At Vegas Hero, we are also pleased that you get a little introduction to each category, including numerous online casino tips for the other games, of which you will find around 60 pieces here.

The operators did everything right in this area too. They were obviously very keen to offer players the widest possible selection of live tables. For this reason, the two established providers Evolution Gaming and Net Entertainment were combined in a special way.

There are various differences between the manufacturers - also and especially when it comes to the application modalities. If you want more than simple roulette, the Vegas Hero Live Casino is definitely the right place for you. Among other things, games such as Rocket Roulette, various poker versions and not to forget the spectacular Dream Catcher Wheel are offered.

Convenient deposits between 10 CAD and 5000 CAD

A reputable provider must not compromise on security and reliability when making deposits and withdrawals. As expected, my Vegas Hero experiences here are again very satisfactory. Deposits are free of charge and the money usually appears immediately in your casino account. The most popular service providers of today are used, even if crypto currencies, such as Bitcoin, would certainly not have harmed. Deposits are possible from 10 CAD and, with the exceptions mentioned above, can amount to 5000 CAD.

Unfortunately, withdrawals only include fees.

Withdrawal fees are the biggest criticism we have of Vegas Hero. Here, 2% is due every time, but at least 89 cents. This covers the costs that the arcade has through the transaction partners. So, the fee is by no means dubious, but simply unfortunate for you. Otherwise, Vegas Hero proceeds in terms of payouts according to the usual standards. The winnings come to you in the same way that you have already deposited. If this is not possible from Vegas Hero or the service provider, payment will be made by bank transfer. If you have other wishes of your own, you can hope for goodwill or if in doubt you will have to accept a 10% deduction.

According to our Vegas Hero experience, you get almost perfect customer service here. First of all, it should be said that the information on the site helped me as much as necessary, but the content was kept as short as possible and you can find out practically everything in the shortest possible time. This is exemplary and made it almost unnecessary to even use customer service. At the top right above the question mark you might get the smartest FAQ in the industry. Below you will find the contact options, although we think it's a shame that at least the live chat cannot be opened directly.