Vegas Hero Casino Review: Bonuses, RTP and Complaints
Absolute shambles This site is an absolute shambles! I strongly advise against depositing any money here. They will block your account, keep your money, and fail to reopen your account. The verification process takes weeks, and their customer service is useless. All they tell you is to wait for an email. It's a joke of a casino. I recommend going elsewhere. EDIT: Another two weeks have passed, and I'm still receiving the same standard reply of "we are still looking into it." Everyone, stay away! EDIT: It's still the same. They still have my money, and there are no updates. It has been almost two months since my initial deposit. Is anyone else in the same situation? Join the " Vegas Hero are Thieves" group on Facebook to share your experiences. Here's the link: [Facebook link]
Overall, Vegas Hero provides a reliable and enjoyable betting experience for its users.
I found the verification process at Vegas Hero to be excessively lengthy and the support team to be unresponsive.
Up until today, I've never had a problem with Vegas Hero. Earned £250 on September 11th, withdrew it that night, and waited two days for it to be accepted with no luck. Send them an email with the details after hearing the same thing from users here: "backlog of payment service provider" is a load of ****!
The bonuses on this site provide you virtually nothing in comparison to other casinos. In order to receive free spins without ever winning anything, you must bet your first deposit. As many casinos like to raise issues after you win, it would be wonderful to be able to validate your account before you do.
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Vegas Hero is as serious as an online gambling hall can be. There is no doubt about this for me and you can indulge your passion here without worries. This is guaranteed by the rock-solid licenses from both Malta and Great Britain, with which online gambling is legal and safe within the EU. Vegas Hero is operated by Genesis Global Limited, which also manages other gaming providers with excellent reputations.
All your actions are SSL-encrypted as is customary in the industry and every payment is PCI-compliant according to PCI standards. We are particularly impressed by the intensive discussion of the EU General Data Protection Regulation, about which you can find more information in the FAQ. All games and the environment are tested according to scientific standards by the renowned organizations Technical Systems Testing and eCOGRA.
Vegas Hero Casino Bonus
Welcome bonus up to 1000 CAD and 50 free spins
Vegas Hero currently has five bonuses up its sleeve, first and foremost the big welcome package for newcomers. The whole thing is staggered into four parts, with the online gambling hall bonus valid with the first deposit (except via Skrill and NETELLER) of 100% up to 200 CAD.
The next three deposits with the bonus code "WHERO02" to "WHERO04" contain 50% up to 200 CAD and then 25% up to 300 CAD twice. A nice sum of money can accumulate in the beginning. You have 14 days to implement the desired bonus amount 40 times, whereby video slots are 100% eligible and classic slots contribute 75% to the rollover.
Unfortunately, in order to use the bonus money, your real money must be used up and withdrawals are not allowed. Those are quite severe restrictions, but it's also about free money. With the first deposit you also receive 50 free spins in five instalments for the slot machines Dazzle Me, Neon Staxx, Sparks or Stickers. These have a value of 10 cents and must be played within three days. Winnings up to a total of 100 CAD will then be transferred to your bonus account.
More bonuses for permanent incentives
The next Vegas Hero Bonus gives you 25% up to 100 CAD on a deposit every Tuesday. If you have made a deposit in one week, you can expect another bonus between Thursday and Saturday. This is variable, but overall, not as lucrative as the welcome bonus.
To become a VIP at Vegas Hero, you need an invitation from the provider. So there are no VIP levels or any form of loyalty program where you are rewarded for making deposits or wagering. You are constantly being watched by the team. If you show special loyalty, i.e. stay active for a long time and pay a lot, they will contact you and invite you to VIP status.
Vegas Hero Games
Vegas Hero has a well-stocked range of games in which an intelligent software selection comes to the fore for me. With NetEnt, Microgaming, Quickspin, Nyx Interactive, Play'n GO, Evolution Gaming, Yggdrasil, Oryx Gaming and Red Tiger, the software providers who have scored the most points on the Canadian market for many years and are everywhere for licensed gaming enjoyment are practically represented.
Vegas Hero deliberately does without ten, twenty or even thirty more providers than elsewhere and thus increase its exclusive quality. On the other hand, that doesn't mean that the quantity would suffer. In the Vegas Hero you come across hand-counted 1280 games, most of which can be tested for free if you click on "Try" in the game selection. You can also select “favourites” that appear at the top of your home page.
The majority of the games are of course allotted to the video slots as usual. Well-known representatives like Book of Dead, Vikings go Berzerk, Starburst, Thunderstruck II or Gonzo's Quest. At Vegas Hero, we are also pleased that you get a little introduction to each category, including numerous online casino tips for the other games, of which you will find around 60 pieces here.
The operators did everything right in this area too. They were obviously very keen to offer players the widest possible selection of live tables. For this reason, the two established providers Evolution Gaming and Net Entertainment were combined in a special way.
There are various differences between the manufacturers - also and especially when it comes to the application modalities. If you want more than simple roulette, the Vegas Hero Live Casino is definitely the right place for you. Among other things, games such as Rocket Roulette, various poker versions and not to forget the spectacular Dream Catcher Wheel are offered.
Deposits and Withdrawals
Convenient deposits between 10 CAD and 5000 CAD
A reputable provider must not compromise on security and reliability when making deposits and withdrawals. As expected, my Vegas Hero experiences here are again very satisfactory. Deposits are free of charge and the money usually appears immediately in your casino account. The most popular service providers of today are used, even if crypto currencies, such as Bitcoin, would certainly not have harmed. Deposits are possible from 10 CAD and, with the exceptions mentioned above, can amount to 5000 CAD.
Unfortunately, withdrawals only include fees.
Withdrawal fees are the biggest criticism we have of Vegas Hero. Here, 2% is due every time, but at least 89 cents. This covers the costs that the arcade has through the transaction partners. So, the fee is by no means dubious, but simply unfortunate for you. Otherwise, Vegas Hero proceeds in terms of payouts according to the usual standards. The winnings come to you in the same way that you have already deposited. If this is not possible from Vegas Hero or the service provider, payment will be made by bank transfer. If you have other wishes of your own, you can hope for goodwill or if in doubt you will have to accept a 10% deduction.
Vegas Hero Screenshots
Service & support
According to our Vegas Hero experience, you get almost perfect customer service here. First of all, it should be said that the information on the site helped me as much as necessary, but the content was kept as short as possible and you can find out practically everything in the shortest possible time. This is exemplary and made it almost unnecessary to even use customer service. At the top right above the question mark you might get the smartest FAQ in the industry. Below you will find the contact options, although we think it's a shame that at least the live chat cannot be opened directly.
Unfortunately, withdrawals include fees. Withdrawal fees are the biggest criticism we have of Vegas Hero. Here, 2% is due every time, but at least 89 cents. That is a huge drawback!
- Approx. 1,300 games on offer
- Free 0800 service hotline
- Good mobile version
- 2% fee on every payout
- Customer support pauses at night
- Limits and payout percentages not stated on the page
Vegas Hero Casino
Evolution Gaming, Microgaming, NetEnt, Play'n GO, Pragmatic Play, Quickspin, Red Tiger Gaming
Android, iPad, iPhone, Windows, Mac
CAD, DKK, EUR, GBP, SEK, USD, HUF
Yes. The focus is on machines in the games list.
This online provider has over 1,000 slot machines in its portfolio. There are all known slot machine games and less common slots in the range.
Yes, there is. Here you get the Vegas Hero welcome bonus, which not only guarantees you a substantial amount of extra credit, but also provides you with free spins.
My Vegas Hero experience with payout rates has shown that the average RTP is over 96%. This rate is pretty high. However, if you take a closer look at the payout rates of the various slot machine games, you will find that there are titles with values close to 99%.
My experience with Vegas Hero and customer service has been extremely good. The customer support is extremely competent and available around the clock. In addition to telephone support, you can also get in touch with a customer service representative via email and live chat.
In my Vegas Hero review, we also looked at the payment options for you. Finally, it is important to know which financial service providers are offered for your deposit and withdrawal. However, a look at the payment providers shows that both classic and modern services such as eWallets are offered.
The world of online slots is vast and diverse, with countless games to choose from
The world of online slots is vast and diverse, with countless games to choose from
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