I requested a withdrawal via Captain Spins, and until now I have not seen this money in my account.

Good afternoon, I requested a withdrawal via Captain Spins, and it's been 10 days since I started the withdrawal process. Until now I have not seen this money in my account. They have repeatedly asked me to provide a photo of my passport and I have sent it to them 7 times already. Instead of transferring the money to me, they returned it to my gaming account, and we are only talking about $315.50. It seems they want me to spend this money at their casino to avoid paying out. I have also received offers for free spins, but I know that if I use them while I'm waiting for my money, my request may be rejected. I have all the necessary evidence: messages, letters and screenshots that confirm my words. I did everything that was required of me. I really hope for your support and help in this situation.

Good afternoon, Igor! We have received your request regarding a problem with withdrawal of funds at Captain Casino Spins. We are ready to begin investigating your problem. Could you provide additional details: your login or email that is linked to your game account. Support team Casinos In Canada

Yes, sure. Sent you a message.

Thanks for the additional information. Please give us some time to study the situation. Support team Casinos In Canada

Hello! We conducted an investigation and found that there was a technical error in the casino system due to which your verification was not verified, and your withdrawal request was delayed. We have already contacted the casino and they have confirmed the error. Support team Casinos In Canada

Oh, that explains a lot. How soon can I expect this problem to be resolved?

The casino promises to process your withdrawal request within the next 24 hours. They will also add bonus spins to you as an apology for the inconvenience caused. Support team Casinos In Canada

This is amazing! Thank you very much for your help and quick solution to my problem.

Money came! I want to tell the casino that I recommend that you correct this situation so as not to lose your players. Everything is great, but if problems even occur because of such a small amount, then you are afraid to play for big money. Fix this and the players will come to you!

We were glad to help. If you have any other problems or questions, don't hesitate to reach out. Good luck in the game! Support team Casinos In Canada