I decided to withdraw the money to my bank account. However, my account was blocked!

Good afternoon My name is Mary and I am an active player in your online casino " Ruby " Fortune " for over a year now. I recently ran into a problem. About a week ago I won $2000. I was very happy and decided to withdraw the money to my bank account. However, my account was blocked! It seems to me that this attitude towards clients is unacceptable. I entrusted my money, played honestly and want to get my winnings. I ask you to help me in solving this problem and expedite the withdrawal process.

Good afternoon, Mary! Thank you for contacting our service. Provide us with your login or email associated with your Ruby casino account Fortune so that we can begin an investigation into your complaint. Casinos in Canada Support Team

Sent. I also have screenshots of the replenishment and the fact that I have been playing there for a long time and am a regular customer.

At this stage, this information is enough for us. Expect a response to your complaint within the next 24 hours. Casinos in Canada Support Team

Dear Mary, We have studied your request and found out the reason for blocking. Ruby Fortune provided us with evidence that you violated the rules of the casino, namely, you created several accounts from which you regularly played. In addition, games with a live dealer were noticed simultaneously from two accounts. We therefore reject your complaint and cannot assist in resolving the issue. Your account will remain blocked. Please study the casino rules before starting the game so that similar situations do not happen again. Casinos in Canadan Support Team