The bonus funds never arrived in my account

Good afternoon Play online casino Fortune . I was promised a 100% bonus on my first deposit. I deposited the funds expecting my balance to double, but the bonus funds never arrived in my account. I have repeatedly tried to contact the casino support, but my emails remain unanswered. I'm honestly disappointed with this attitude. I sincerely hope that your service can help me in this situation. I believe in your competence and professionalism. I would be very grateful for your help and support.

Hello! We will definitely help you solve this problem. Please provide us with your username or email so that we can contact the online casino Play Fortuna and investigate this situation. Casinos in Canada support team

Yes, sure. It should have been stated right away to make it faster. Sent you an email.

Thank you for the data provided. We have started checking your situation and will definitely find a solution. Give us some time, we will contact you as soon as we receive information from the casino. Casinos in Canada support team

Thanks for the quick response. I was counting on your help. Hope the issue will be resolved soon.

Good afternoon We checked and found out that the problem arose due to a technical failure in the casino system. Your bonus was indeed not automatically credited. Play casino representatives Fortuna apologize for this misunderstanding. Casinos in Canada support team

Oh wow, it's all over very quickly! I'm glad you found the reason. How soon can I expect the bonus to be credited?

Bonus funds should already be credited to your account. Please check your balance and let us know if the issue is resolved. Casinos in Canada support team

I checked, the money came. Thank you very much for your help and efficiency! I hope such problems will not arise in the future.

We're glad we could help! If you have any further questions or problems, please contact us. We are always ready to help. Good game! Casinos in Canada support team