I am a long-time player in your Betroom24 casino, but now I have a real disaster.

Hello! My name is Mary, and I am writing to you with a complaint about the Betroom 24 casino. I am a long-time player in your Betroom24 casino, but now I have a real disaster. For the third day in a row I've been trying to get a response from casino support after I made a deposit, but the money still hasn't arrived! I believe a $500 transaction was made on my bank card and the funds were debited. But why are they not reflected in my game account? My emotions are now exploding: I feel hopeful that this is just a small mistake, but at the same time I am disappointed and angry at the casino that I have trusted for a long time. I sincerely hope that you can help me resolve this terrible situation and return my money to my account so that I can continue playing...

Hello! We are very sorry that you are experiencing this issue. We understand how important it is for you to have access to your funds and enjoy the game. Please provide us with your Betroom 24 casino login or email address so that we can begin an investigation. Also, if you provide payment screenshots or a bank statement, this will help speed up the process of solving the problem. Send all this data to us in private messages. Support team Casinos In Canada

Yes, I have everything! Sent you!

We have begun an investigation into this situation to find out why the money has not been credited to your gaming account despite the fact that a transaction was made from your bank card. We will contact you as soon as we receive a response from Betroom 24 casino representatives. Support team Casinos In Canada

Thank you for your quick response! I hope your team can find the root of this problem and return my funds.

Good afternoon We would like to clarify the details of your attempt to top up your account. We need the transaction number from your bank card, it is cropped out in the screenshots you provided. This information is needed to better understand what happened. If you have this number, please provide it to us so we can expedite the investigation process. Support team Casinos In Canada

I'll provide you with the transaction number now. Wait, I'll look it up in my bank statements...

Sent it to you!

Thanks for your cooperation, Mary. We investigated this matter in more detail and, unfortunately, we found out that the top-up attempt was made with a fake payment receipt. This receipt does not correspond to a valid transaction and no attempt was made to make a deposit at Betroom 24 Casino. We take player safety and integrity very seriously. Falsifying a payment receipt is a serious violation of the terms and conditions. Betroom 24 Casino also cannot continue to service an account that was used to attempt to defraud. Your casino account will be blocked. In accordance with our policy, your account on our website will also be blocked. We encourage you to maintain integrity and integrity in the future. Support team Casinos In Canada