It's been over a month and I still haven't received my money.

Hello, I won some money in Wolfy Casino on August 15 and requested a withdrawal. I had about $ 7,000 in my account. I had received payouts from this casino before, but had never experienced such delays. It's been over a month and I still haven't received my money. I have contacted the casino support team several times, but they keep telling me to wait. I'm starting to worry about my funds and decided to come here in hopes of help. I sent you an email that is associated with the casino, so as not to delay you and not correspond for a long time.

Hello! We have received your complaint and will begin an investigation into your issue with Wolfy Casino. Please provide additional details: transaction number, date and time of the withdrawal request, and any other information that may assist us in our investigation. Casinos in Canada Support Team

Thanks for the quick response! Transaction number: 16488245. I requested a withdrawal on August 15 at 15:30. When I requested a withdrawal, I received a notification that everything was successful, but the money was never transferred.

Thank you for the information provided. We contacted Wolfy representatives Casino and are waiting for a response from them. We will try to clarify the reason for the delay and help you solve this problem. Casinos In Canada Support Team

Good afternoon We conducted an investigation and received a solution to your problem from the casino: « Wolfy Casino : Date: September 28, 2023 Hello! We have reviewed your request and have determined that a technical error occurred while processing your withdrawal. Our specialists are already working to eliminate it. We apologize for the inconvenience and promise to resolve the issue within the next 24 hours." Casinos in Canada Support Team

And I had to wait a month... And they didn’t specify when the money would arrive, but they would solve their problem in 48 hours?

The casino promised to solve the problem and make a payment within this period. We will remain in contact with you until the issue is completely resolved. Please let us know when the money arrives in your account so that we can close the complaint or continue to resolve the issue. Casinos in Canada Support Team

Hello ! We received a message from the casino: « Wolfy Casino : Date: September 26, 2023 We are pleased to announce that the technical error has been resolved and your funds have been successfully transferred to your account. Please check and confirm receipt of money." Casinos in Canada Support Team

Yes, the money has arrived! Thank you very much for your help and prompt solution to the problem!