I want to leave a complaint against Asino.

I have been playing at online casinos for several years now and have never encountered such a scam. Last month I decided to try a new promotion at Asino that offered free spins with a deposit of $500 or more. I decided to invest $1000 to get the maximum number of spins. After I used all the free spins, I won about $2,500. But when I tried to withdraw my funds, I was denied for no reason! I tried to contact support but they just ignored me. I understand that they want me to lose everything there and withdraw nothing, but I have every right to withdraw my money. I have already withdrawn to Asino before and there were no problems with verification and the card and there are none now!

Hello! We are very sorry that you encountered such a problem at Casino Asino. To help you, we need to clarify some information. Can you provide transaction details, the date and time you attempted to make a withdrawal, and your username or email you used to register at the casino? Casinos In Canada Support Team

My login is Dosia X. I tried to make a withdrawal on the 30th of this month, at approximately 15:30 local time. I sent you the email and screenshots via PM. I really hope you can help me. I feel so helpless and deceived.

Thanks for the information provided. We will begin an investigation into your matter and contact Casino Asino. Please give us some time to understand the situation. We will try to help you as quickly as possible. Casinos In Canada Support Team

Good afternoon We contacted Asino and found out that there was a bug in their system due to which your withdrawal request was rejected. They admitted their mistake and returned your access to withdrawal; moreover, your funds will be given priority for withdrawal. Also, as an apology, they offer you an additional bonus on your next deposit. If your funds do not reach your account within the specified time frame or if you have any problems with the bonus, please let us know. Casinos In Canada Support Team

Oh, thank you so much! I'm so glad you helped me. I thought I had lost my money forever. You are real saviors! I hope my money is returned as soon as possible.

Everything has arrived! Thanks again for your help!

We're glad we could help! If you have any other problems or questions, don't hesitate to reach out. Good luck in your games and be careful! Casinos In Canada Support Team