It's been two weeks now and I still haven't received a response to my requests.

Hi all. I would like to leave a complaint about the Betway online casino and find out if anyone has encountered a similar problem. It all started a month ago when I decided to play for big bets. I invested about $1,500 in different slots and to my surprise, I won about $3,500. However, when I decided to take advantage of one of their promotions and use the bonus code to get extra spins, a strange thing happened. After activating the bonus, my balance suddenly went to zero. I was at a loss as to what could have happened. I immediately wrote to support, but unfortunately did not receive a clear answer from them. They asked me to wait while they checked the information. It's been two weeks now and I still haven't received a response to my requests. What steps should you take next?

Hello! Thank you for your detailed description of your situation. We understand your concerns and are ready to help you. To begin, please provide your login or email that you used when registering with Betway in a private message. Also, if you have screenshots or other evidence of what happened, this can speed up the investigation process. Support team Casinos In Canada

I sent all the information to you via PM. What are my chances of getting my lost funds back? And how long does it usually take to resolve such problems?

Thank you for the information provided. In most cases, if the problem is truly due to a technical glitch or error on the part of the casino, the chances of getting a refund are quite high. As for time, it depends on the specific situation, but we will try to speed up the process. We will begin an investigation and contact Betway Casino to clarify the details. Please wait. Casinos In Canada Support Team

Oh.. I hope this doesn’t drag on for a month...

Hello! Have you received any new information yet?

Good afternoon We contacted Betway Casino and found that your balance was incorrectly reset due to a technical glitch on their side. They apologize and promise to restore your balance in the next 24 hours. Please check your account and let us know when everything is ok. Support team Casinos In Canada

I'm so glad to hear this! Thank you very much for your help! I'll definitely check it and let you know the results.

We are always happy to help. If you have any more questions or concerns, don't hesitate to reach out. Happy gaming and may luck be with you! Support team Casinos In Canada

The money was returned to the game account, everything is fine! Thanks for your help again!