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I provided all the necessary documents without any problems, but 10 days have passed and my money has not been withdrawn

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#2524

Hello community. I encountered a rather strange and unexpected problem at Betsson Casino . After many months of playing and many bets, I finally hit the jackpot! The winning amount was $6,000! I was delighted and immediately decided to withdraw my funds. However, after I submitted a withdrawal request, a few days later I received a letter demanding that I provide additional documents to verify my account. I provided all the necessary documents without any problems, but 10 days have passed and my money has not been withdrawn. I tried to contact the casino support several times, but there was no response. I'm really confused and don't know what to do next. What are my chances of getting paid?

#2526

Hello! Thank you for providing detailed information. We understand your concerns and are ready to help you understand this situation. To begin, please provide your username or email that you used when registering with Betsson in a private message. It would also be helpful if you could provide copies of the emails you sent to support and their responses, if any. Casinos In Canada Support Team

#2530

Thanks for the quick response! I sent all the necessary information to you via PM. In your experience, how long can a problem like this take to resolve?

#2534

Thanks for the information provided. Depending on the situation, a decision may take from several days to several weeks. We will begin an investigation and contact Betsson Casino to clarify the details. Please wait. Casinos in Canada Support Team

#2538

I'm waiting again.

#2541

We contacted Betsson Casino . They confirmed that there was a delay in verifying your documents due to the large influx of applications. They apologize for the inconvenience and promise to make a payment within the next 72 hours. Please let us know when you receive your funds. Casinos In Canada Support Team

#2548

Thank you very much for your help! I will definitely notify you as soon as the money arrives in my account. I hope that such problems will not arise again.

#2553

The winnings came in 3 payments over 3 days. Thank you for your help!

#2558

If you have any more questions or concerns, don't hesitate to reach out. Happy gaming and may luck be with you! Casinos In Canada Support Team

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