Please help me understand this situation

Good afternoon. I have a problem with Snatch Casino. I made a deposit of 2500 usd , but the funds never arrived. I contacted the casino support, they said due to a glitch, the money would be returned to the bank and to me. But there can’t be a return for a month! The bank says that there is no refund and the payment has gone through. I have provided all necessary evidence of the transaction. Please help me understand this situation.

Hello! We are ready to help you. Please check your login or email that you used when registering at Snatch Casino. Support team Casinos In Canada

Okay, I sent you my email and login in private messages. I hope you will solve this problem, by the way, how long will it take to resolve this issue?

Thanks for the information provided. We will begin an investigation into your issue and contact Snatch Casino. Resolving this issue will take 24-48 hours. Support team Casinos In Canada

Hello! We've investigated your issue with Snatch Casino. The casino has confirmed that due to a technical error, your deposit was not credited to your account. Refunds will be processed within the next 24 hours. The casino apologizes for the inconvenience and informs you that you will also be offered a bonus on your next deposit. Bonus details and conditions will be sent to your email . Please check your bank account and let us know if everything is ok. Support team Casinos In Canada

Yes, I got my money back. The truth is that this is not a failure, but theft! Thanks for your help in resolving this issue. Without you, nothing would have been possible to return. Let them keep the bonus for themselves; I don’t plan to play there.

We're glad we could help you! If you have any other problems or questions, don't hesitate to contact us. Good luck in your games! Support team Casinos In Canada