Why is that? Did I do something wrong?

Hi! I was playing BitSpin here Casino and something went wrong. I deposited $1000 to receive a 100% first deposit bonus. But they only gave me a $500 bonus. Why is that? Did I do something wrong? My username is SillyBunny.

Hello. Don't worry, we will help you figure it out. First, please clarify, did you use any promotional code when making a deposit or did you follow the standard casino promotion? Support team Casinos In Canada

Promo code ? No, I just deposited . Should I have done anything else?

Perhaps the promotion required the use of a promotional code . But don't worry, we will contact BitSpin Casino and clarify the details. While we're at it, could you please check your email? The casino may have sent you some kind of notification or instructions regarding the promotion. Support team Casinos In Canada

Oh, I didn't even think about that! Wait, I'll check now.

Oh yes, they sent me an email with a promo code . But I didn't see him. What should I do now?

No problem. Now that we have all the data, we will contact BitSpin Casino and we will try to solve this problem. Please give us some time . Support team Casinos In Canada

Hello. We contacted BitSpin Casino and explained the situation. They are ready to give you the rest of the $500 bonus. Please check your game balance. Support team Casinos In Canada

Hooray! Yes, I see! Thanks a lot! How can I use this bonus? Just play?

Yes, you can use this bonus to play at the casino. However, make sure you read the bonus wagering requirements to avoid any further misunderstandings. If you have any questions, you can always contact us. Support team Casinos In Canada

Damn, cool! Thank you very much, you are great!

We're happy to help. Good luck in your games and be careful! Support team Casinos In Canada