I have encountered an unpleasant situation at the Kassu casino

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146
#3172

Hello, CasinosInCanada team! I have encountered an unpleasant situation at the Kassu casino. On October 15th, I won a little, but still $300 and requested a withdrawal to the card I used to deposit. Normally, transactions are processed within a few hours, but my winnings were never credited. After numerous contacts with customer support and providing all necessary documents for verification, the casino's response was limited to vague phrases about "technical delays." My username at Kassu is GB_Master86. I seek assistance in resolving this issue.

#3174

Hello! We express our regret regarding your experience with Kassu. Your complaint has been registered, and we are initiating an investigation. Could you provide additional screenshots of your correspondence with support and confirmation of the withdrawal request via private messages? This will expedite the process of resolving your issue. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3179

Certainly, I attach all requested documents and screenshots. I hope for a prompt resolution of my problem.

#3180

We have contacted representatives of Kassu and discussed your case. According to their information, the delay was indeed caused by an internal transaction review. They assured us that your winnings will be credited within the next 24 hours. Please inform us when the funds are deposited into your account. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3181

Thank you for promptly resolving my issue. I will definitely inform you when the funds are received.

#3205

I want to inform you that the funds have been successfully deposited into my account. Thank you for your assistance and support in this matter!

#3207

We are glad that we could help, and your problem has been resolved. If you have any further questions or issues, we are always ready to provide support. Best of luck in future games! Casinos In Canada Support Team

paid 50 USD
our debt 480 USD

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