Cool casino network from Hero Partners deceives players

Play Boom Casino from the Hero Partners network blocks accounts, requires documents from third parties, and does not pay out winnings. We analyzed a real case (player complaint) and found out why it is better not to contact these sites.

Table of Content:

1. Introduction: Beautiful Showcase and Dirty Underside

2. Player Story: "I was just playing. Now my account is blocked, and the money is frozen"

3. The Casino's Answer: The "Legal Threat" and the Chain of Demands That Cannot Be Met

4. Not just Play Boom: the entire Hero Partners network – with complaints, reduced RTP, and payout issues

5. Our solution: Hero Partners is blacklisted. We no longer recommend these casinos

6. What Players Should Do and Why It Matters

Introduction: A Beautiful Showcase and a Dirty Underside

They look cool. They work under a license. They lobby their brands through bloggers and partners. And then they delay verification, demand the impossible, block accounts, and the cherry on the cake is that they do not withdraw money.

Under their wing:

• Boom Casino
• Bull Casino
• Paradise Casino
• Freedom Casino
• Winning Days
• Bitdreams
• Casino Heroes
• and, in fact, Play Boom Casino, which became the hero of this article.

Everything looks fine: a clean website, trusted providers, bonuses, cashbacks. But when it comes to withdrawing winnings, a real quest begins: a bunch of documents, illogical refusals, ignoring support. And even if you did everything honestly, you may not get your money simply because they decided that you are "suspicious".

Today we are analyzing the real story of a player who lost 1030 euros in Play Boom Casino. The player left a complaint on our website, where he spoke in detail about the whole situation.

Seriously. This is not a joke. The casino actually asked for documents of a third party. And when the player explained that this was impossible, they simply stopped responding.

Player story: "I was just playing. Now my account is blocked, and the money is frozen"

A player contacted us on CasinosInCanada.com with a complaint about Play Boom Casino. He registered, made a deposit of 1030 euros through cryptocurrency, started playing. Everything happened as usual, no violations - just sessions in slots. No bonuses, schemes or frauds.

Verification Start: Standard KYC

The first stage was quite ordinary:

• Passport or ID photo.
• Selfie with a document.
• Screenshots from the crypto exchange confirming the deposit.

The player sent everything at once. No resistance. Everything is according to the rules. Everything is to pass verification and calmly get your money back.

Verification turns into absurdity

But Play Boom did not stop there. After receiving all the documents, the casino requested a bank statement for the last 30 days - allegedly to check the source of funds.

Then there was a shock. The casino demanded an extract from the crypto wallet of a third party. That is:

"Please send us not only your statement, but also someone else's - the one who transferred the money to you on the exchange. And his bank statement, too. We need to see the full chain."

Yes, it was a P2P transaction, as is often the case with crypto. The player transferred money to a person, who transferred USDT to him. Everything is fair. Only that person is not obliged and will not give his personal documents to some online casino. And crypto exchanges, unlike banks, do not issue such "official" statements.

From the Complaint:

"I will give them my bank statement but how can I give them the other person's crypto statement? It is impossible, he will not give me his statement. Besides, the crypto exchange does not give out account statements."

The player did everything possible: he even provided screenshots of someone else's transfer, explained the situation, sent all his statements, and said that he did not use fraudulent schemes. He was even ready to discuss suspicions of using a VPN, if suddenly the autoplay accidentally worked on the computer — although he played honestly, from a real IP.

Finale: silence

The player wrote to Play Boom support, explained everything, provided all possible documents. In response - silence. Not a single answer. Neither by mail. Nor in the chat. Nor through the form on the site.

The money froze. The account is suspended. And no explanation.

Right now, there are 1030 euros on the balance of Play Boom Casino, which the player cannot withdraw. Not because he violated something. But because he could not get documents from another person, which in principle is not his responsibility and not his area of responsibility.

Casino's Answer: "Legal Threat" and a Chain of Demands That Cannot Be Met

After the player has provided absolutely all documents, including:

• identity card
• bank statement,
• screenshots of the crypto transfer,
• even the discharge of another person, as far as possible,

— This answer came from the casino (we attached a screenshot in the article):

“The account was blocked under legal threat.”
“The player was suspected of abusing the system, as their crypto account was created the same day.”

It sounds like someone somewhere panicked. No specific violations, no clear reference to the clause of the rules, no clear logic. Let's break it down point by point.

"The account was blocked due to a legal threat"

What does it even mean?The player did not mention any legal threat. He, on the contrary, was polite, made contact, offered documents. Apparently, the casino considered it normal to want to get his money for a "threat"? Or is it just an excuse to avoid explanations?

"The crypto account was created on the same day"

So what? Even if the wallet was created on the day of the deposit, this is absolutely normal. You can create a wallet at any time, replenish it and use it. This is not prohibited in any licensed casino.

"We need to prove the source of the other person's funds"

This is where the circus begins. The casino does not require the player to provide its own documents, but the documents of another individual with whom it had a P2P transaction.

• The player had a deal with a private person on a crypto exchange.
• He transferred money, received cryptocurrency.
• He does not know this person personally.
• This person is not obliged to hand over their data to the casino.

And even if he knew, transferring someone else's bank statements or crypto transaction history is a direct violation of privacy and confidentiality. The casino requires something that the player cannot (and should not) physically provide.

The whole logic of casino protection collapses

• All documents were sent – fact.
• The casino confirmed receipt – fact.
• The support went into silence after receiving the files - a fact.
• The account is blocked, the money is frozen - a fact.
• The reason for the blocking is vague and not legally justified - a fact.

Conclusion: the casino is not trying to figure it out, but is simply building a wall, refusing to pay under the pretext of "suspicions" that cannot be refuted. This is not an investigation - this is a way to keep the player's money.

Guides

What to do if the casino does not pay out the winnings?

Linked materials

Not only Play Boom: the entire Hero Partners network is with complaints, reduced RTP, and payout issues

The story of Play Boom is no exception. This is just another episode in a long chain of complaints related to Hero Partners. This affiliate network operates a number of online casinos that operate according to the same scenario:

1. Everything is beautiful on the outside: bonuses, tournaments, modern design.
2. Inside, there are problems: delays in payouts, inadequate checks, RTP reductions, and complete ignorance if the player starts asking uncomfortable questions.

A decrease in RTP is another alarming flag

In all Hero Partners brands, according to our tests, there is an understated RTP. That is, slots that officially, according to the provider, should give, for example, 96%, in fact show a real return lower - 94%, 92%, and sometimes even 87%, which simply multiplies the chances of players to win by zero.

We conduct regular checks and indicate the actual RTP on the casino pages on our website. This is important because casinos can change the RTP themselves within the allowed ranges, and many do not even hide it.

For example, let's consider the popular slots at Boom Casino.

So, for example, in the Book of Dead slot from the Play'n GO provider - instead of 96.2% - there is an RTP of 94%. But the casino, which is so drowning in honesty and transparency in everything, does not really talk about this fact. He will not say it openly anywhere.

A similar situation is in the Gates of Olympus slot - Pragmatic Play. A favorite slot among a huge number of players turns out to be not so fair and profitable.

The same applies to absolutely ALL slots from Nolimit City, Hacksaw Gaming, Quickspin and others. The casino reduces the chances of players, but forgets to say so. After all, you need to write about your honesty every day and come up with reasons - why not pay the players. And there is no time to point out such trifles.

Guides

Reduced RTP in Slots – Casinos’ Manipulations explained

Linked materials

Our solution: Hero Partners is blacklisted. We no longer recommend these casinos

On CasinosInCanada.com, we do not work with casinos that:

• ignore players,
• create artificial obstacles to the withdrawal of funds,
• require documents that are physically impossible to obtain,
• underestimate the RTP without warning,
• And at the same time they pretend that everything is fair.

After studying this situation with Play Boom Casino, as well as analyzing dozens of other complaints about Hero Partners brands, we have made an official decision. 

All Hero Partners casinos have been added to the Black List:

Boom Casino, Bull Casino, Paradise Casino, Freedom Casino, Winning Days, Bitdreams, Casino Heroes, Play Boom Casino — the hero of this analysis

We do not recommend these casinos to anyone

• If you are thinking of replenishing your account, think twice.
• If you win, it is not a fact that the money will be withdrawn.
• If you play with crypto, get ready for FBI-level questions.
• If you suddenly have problems, be prepared for silence.

We turn a blind eye to advertising, bonuses and beautiful marketing when there is a real risk for players behind them. We do not have a goal to drown someone for the sake of a show. Our goal is to prevent players from losing money due to murky schemes.

What Players Should Do and Why It Matters

If you are reading this material and playing at one of the Hero Partners casinos, think about it. As long as everything is fine, it may seem that there will be no problems. But if you win a large amount or deposit through cryptocurrency, everything can change in one day. The account will be blocked, endless checks will begin, and support will be silent. Even if you send all the documents, you may be accused of "suspicious activity" or demanded for someone else's extracts – as in this story.

We strongly recommend avoiding all casinos associated with this network. Not because of emotions. Because we see a repetitive pattern of behavior: complaints about ignorance, underestimated RTP, attempts not to pay money under a formal pretext. We don't want anyone else in a situation like the player in this complaint – a person who played fair and provided all the paperwork but never got his money back.

If you have already encountered a problem, write to us. We do not promise miracles, but we will do everything we can: we will bring the situation to the public field, give your voice a platform so that the casino cannot just shut up and ignore.

Also, before registering anywhere, check the reputation of the casino. We maintain a directory of trusted operators, which takes into account real complaints, RTP measurements, payout speed, support behavior. Reputation is not a Google ranking or a beautiful cover. It is how a casino behaves when a dispute arises.

The player in this story did everything right. He did not hide, did not play tricks, answered all requests, met halfway. And it was still blocked. This is an indicator. We believe that such cases cannot be hushed up.

CasinosInCanada.com will continue to monitor the situation. If the casino changes its position and returns the money to the player, we will update the article. But for now, Play Boom Casino, as well as the entire Hero Partners network, remain on our blacklist. With complete confidence. And with a clear goal: to protect the players.