What to do if the casino does not pay out the winnings?

The first thing to do is to calm down, the second thing is to understand that you are not the first one who got into this situation, it happens that an online casino either delays the payment or blocks the player's account with the winnings, and if you did not violate the rules of the casino and do everything, what is written in this guide, most likely you will receive your money.

Our most important advice, do not lose money. Most likely, the online casino in which you won is pulling the payout so that you lose the winnings during this time, so that you do not pay it, unreliable casinos often do this, in our rating they have the status of “Dubious casinos”.

Use our service "Casino Complaints".

If your account is blocked, then immediately write a complaint in the “casino complaints” section of our community, describe everything in detail in the complaint, how much you won, how you made a deposit, whether you took a bonus, it is best to post screenshots of the correspondence. 

If your account is not blocked, but they simply do not pay out the winnings, make sure that your account is verified, if the problem is that the customer verification department checks your documents for more than 2 days, or the payment is delayed for any other reason, write a complaint in the section of casino complaints as much as possible in detail, it is desirable to attach screenshots.

You may not be paid your winnings and accused of violating the rules of the casino, violating the rules of the bonus (let's say you took a bonus on a deposit), if you are sure that you did not violate any rules, or sometimes it happens that the casino came up with some kind of violation of the rules in order to block the player's account, for example, that you are from a country with which the casino does not work, then do not wait for your account to be unblocked, but write a complaint in as much detail as possible.

How does the Casino Complaints service work at Casinosincanada.com?

Our difference from other similar services is that we are on the side of the player and try our best to help you get the winnings.

After you have published a complaint, we begin our work, namely:

1. We contact the representatives of the casino and inform that there is a complaint from the player, if the issue with the payment is not resolved, we will add the casino to the black list.

2. If the casino does not pay you the winnings within 24 hours, we add the casino to the black list and notify the representatives of the casino with whom we communicated earlier.

3. Next, we help to file a complaint with the authority that licensed the online casino (If the casino has a license from Malta, it even makes sense).

Usually everything ends on the first point, after the representatives of the casino are informed that they may be on the black list, as a rule they go to meet the player and pay him the winnings.

Or else, after being blacklisted, casinos prefer to pay out the winnings to the player so that their casino is removed from the blacklist.

The only condition of our Casino Complaints service is that there are no serious violations of the casino rules, such as creating multiple accounts, using another person's payments, violating the rules of the first deposit bonus.

Write a complaint to the bank or payment system that you used as a deposit method.

If you did not use a crypto currency for a deposit, but used a credit, debit card of a bank or other official payment systems, then be sure to contact the support service of the payment instrument and explain the situation as it is.

Write about that you have become a victim of scammers, namely that you made a deposit at the casino using their payment system, that your winnings were not legally confiscated, that you are sure that scammers use their payment system and that you were not the only one deceived, that you demand to return the deposit or deposits.

Next, ask where you can officially send a complaint, a letter, so that the means of payment or the bank will check.

In this case, there is a chance that you will return not your winnings, but at least your deposit.

What else can be done?

Your task is to create maximum noise and maximum discussion of your situation among the players.

1. Write as much detail as possible about your cheating story on Reddit, in the relevant gambling category.

2. Write a complaint about this casino, where possible, to find where you can write a complaint about your casino, simply enter into Google - “Casino name” Complaints”. If there are options for where else to write, write there as well.

3. If your casino is on the Trustpilot website, then we write a negative review.

4. Post their cheating on all gambling forums where possible.

When you wrote all this, contact the casino support and drop the links of your complaints and reviews, let them be aware that you are going to the end.

Also, each casino has an affiliate program, with the help of an affiliate program, casinos are looking for people who will advertise the casino for a certain percentage of the profits. Find an affiliate program and write an E-mail, where the situation will be explained and there will be links to your complaints and reviews. As a rule, there is an “Affiliates” section on the casino website, there will be contacts of affiliate managers.

Lodge the official complaint with the official authorities

We provide you with instructions on how to write a complaint to the authority licensing gaming activities.

License of Malta (MGA) 

Players may file a formal complaint against online casinos that hold an MGA license using the form below.

Before filing a complaint with the Malta Gaming Authority, it is highly advised that you actively try to address your disagreement directly with the operator's support and management.

To process complaints, the Authority has the power to demand identification. Your complaint will be rejected right away if it contains instances of made-up or fictitious information, threats, or abusive language. It may also be submitted to the appropriate authorities.

All data must be handled with the utmost secrecy and in accordance with the Privacy Policy.

Fill in all the fields here: https://www.mga.org.mt/player-hub/lodge-a-complaint/

License of Curacao

It first involves going to Curacao eGaming's official website : https://gbo-licensing.com/curacao-gaming-license-fees/?gclid=EAIaIQobChMIhqfH_uaB_wIV9f3VCh2ajgPqEAA...

The customer can now file a complaint by clicking "contact." 

Since a genuine problem exists, it is necessary to select and click on "file a complaint" from the two options that are shown, namely "contact us" and "file a complaint." 

Following that, the consumer must complete a few required fields so that authorities can investigate. These fields include your full name, a valid email address with easy access, a brief subject about the complaint, the complaint in the descriptive form, the complainant's first and last names, the country of residence to ensure that the activity was carried out from an unrestricted country, the email address used to log into the casino website, the username used, and the current time.

Additionally, one must choose the "I'm not a robot" checkbox and then click the "file a complaint" icon to submit the complaint. It's crucial to remember that a thank-you message marks the conclusion of the procedure. No confirmation emails are sent by Curacao eGaming. They do, however, respond quickly to complaints. 

The second way to file a complaint is by direct email, and in that email, you must list all the complaints-related issues and offer supporting documentation in case further explanation is needed.

How not to be deceived by the casino next time?

We offer you to use our service Trust Casinos, this is not just a list of casinos with the inscription "Reliable" on the logo, we are responsible for these casinos, if you are not paid the winnings, we will pay you the winnings for the casino from our own pocket.

Outcome

This guide described all the possible actions to get your winnings from the casino, and if you use them, then most likely you will receive it. If you have questions or additions to the guide, write in the comments.

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