Caxino Casino Review: Bonuses, RTP and Complaints
Upon initial observation, Caxino appears to be a typical online casino. However, upon closer examination, it becomes evident that an effort has been made to break away from the norm.
Unsatisfactory Experience - Feels Like a Scam. My time at Caxino has been disappointing. The slots feel impossible to win on, and no matter how much you deposit and spin, you end up with nothing. It seems like the casino is solely interested in taking players' money. The experience is terrible, and I'd caution others to avoid Caxino.
This site is a scam. Nothing makes sense. Whenever I increase my stake, I never win, not even once. My payout rate on all slots is around 10%, far below the advertised 93%. After wagering over £1000, I expect to see some sort of average. Certain games don't pay out wins or bonuses at all. Live chat claims it's the game makers' fault, not the site's, but every game plays differently from other sites.
There are many games to pick from and several promos, yet occasionally winning free spins might be challenging. The UI is simple to use, and the gaming is fluid.
I am a Canadian casino patron, and since Rootz Limited and the CEO of the casino have not responded to my emails, I will now take legal action to enforce the ADR through the Maltese superior court.
The proprietor of this casino and of Rootz Limited have not paid since refusing to pay out when I got a legally binding adr award over a year ago.
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Caxino specifically caters to casual players with limited funds, as they offer a welcome bonus that can be claimed with a minimum deposit of just 1 CAD. The registration process is streamlined and can be completed within a few minutes. Intrigued? Read on to discover if there are any potential concerns you should be aware of.
100% Match Deposit Bonus up to 200 CAD + 100 free spins
The welcome bonus at Caxino consists of a 100% match deposit bonus up to 200 CAD, accompanied by 100 free spins. These free spins are distributed in batches of 10 over a period of 10 consecutive days. To qualify for the bonus, a minimum deposit of 1 CAD is required. It's worth noting that it's rare to find a casino with such a low deposit requirement.
The wagering requirements for slots are set at 35x, while table games have a higher requirement of 70x. These conditions seem quite reasonable to us.
Please bear in mind that the bonus offers may have changed by the time you read this review. In any case, we strongly advise carefully reviewing the Terms and Conditions before hastily claiming any bonuses.
In addition to the welcome bonus, Caxino offers reload bonuses and cashback bonuses for existing players.
Existing players can also take advantage of Caxino's bonus game called Spinbox. With each deposit, your progress bar fills up, allowing you to level up and receive more free spins.
When compared to other recently launched casinos we've reviewed, Caxino's game selection may appear modest. However, the available games predominantly feature popular Megaways slots and video slots, which are currently in high demand. Additionally, there is a variety of enjoyable table games on offer. Some of these games can be played in fun mode, even without an account, allowing you to test their performance on your mobile device and explore their bonus features without risking your own funds.
While it's common for both new and established online casinos to offer a wide array of slot games with diverse themes, Caxino stands out by organizing its slots based on specific themes. Upon visiting the slots page, you'll notice titles categorized into different sections. Some categories focus on technical aspects, with high-volatility slots featured prominently, while others prioritize aesthetic appeal.
For instance, there is a dedicated "classic slots" section that showcases traditional fruit machines such as Fruiti, Super 7 Stars, and Hot Spin Deluxe. Just below that, you'll find a collection of Egyptian-themed games like Ancient Egypt Classic, Treasures of Egypt, and John Hunter and the Book of Tut. This thoughtful categorization adds a unique touch to Caxino's slot offerings.
Live Dealer Games
Caxino's live gaming section offers a broader selection compared to its regular table games. Blackjack enthusiasts can enjoy a variety of options including Power Blackjack, Free Bet Blackjack, Blackjack Party, Blackjack Diamond VIP, and many more. Roulette fans have choices like Lightning Roulette, Immersive Roulette, Double Ball Roulette, French Roulette Gold, and Suomalainen Roulette, among others. The baccarat and poker sections are also well-stocked. At the top of the page, you'll find a "popular" section that includes a diverse range of games such as Crazy Time, Mega Ball, Monopoly Live, Craps, and Dream Catcher, among others.
Upon joining Caxino, you'll quickly become familiar with the games providers as the promotions on the site are often tied to specific companies. For example, you might participate in the Pragmatic Play Double Drops or a Yggdrasil promotion during the Christmas season. As is customary for new online casinos, the providers featured on the site are well-known and reputable. You'll encounter respected companies like Red Tiger (Piggy Riches, Gonzo's Quest), Nolimit City (Book of Shadows, Tombstone), Push Gaming (Razor Shark), Quickspin (Wild Cauldron), Relax (Money Train), and Microgaming (Book of Oz).
Deposits and Withdrawals
Caxino offers various payment methods to facilitate deposits and withdrawals, including Visa, MasterCard, Skrill, Neteller, paysafecard, MuchBetter, and Trustly. The minimum deposit amount is set at 10 CAD, while the minimum withdrawal amount is 20 CAD. It's important to note that dormant accounts are subject to a 5 CAD administrative fee. If your account remains inactive for 12 months and you still have a balance, you will be charged the corresponding fee.
In order to be eligible for a withdrawal, you are required to wager the deposited amount at least once. If you request a withdrawal before meeting this turnover requirement, a fee of 5% will be applied (with a minimum charge of 10 CAD).
Caxino Casino Customer Support
Our review of Caxino Casino confirms that the site's FAQ section is quite comprehensive. However, if you require further assistance, there are multiple ways to get in touch with their customer support team. The most prominent method is the live chat feature, conveniently accessible through the site's main menu, and it is available 24/7. For those who prefer more detailed conversations and don't mind waiting, an email address is provided on the customer support page, which can be accessed through the site's bottom menu.
Caxino Casino License
Caxino Casino is operated by Rootz Limited, a company incorporated under the laws of Malta with the registration number C 83903. Rootz Limited is regulated by the Malta Gaming Authority and holds the license number MGA/B2C/599/2018. This ensures that the casino operates in compliance with the established regulations and standards set forth by the licensing authority.
In our humble assessment, Caxino presents itself as a fairly typical online casino. While the low minimum deposit is noteworthy, we were unable to identify any other significant advantages that set it apart from other options in the market. We intend to revisit Caxino at a later date to see if any notable changes have been made, and we will adjust our rating accordingly if necessary.
- Low minimum deposit requirement
- A wide range of slot games
- Live dealer games
- 24/7 customer support
- The overall casino experience is considered average
- Higher wagering requirements
- Lack of specific information regarding ongoing bonuses and promotions
100% up to 200 CAD + 100 Free Spins
1x2 Gaming, Big Time Gaming, Elk Studios, Evolution Gaming, Foxium, Gamomat, Inspired Gaming, iSoftbet, Kalamba Games, Leander Games, Lightning Box Games, NetEnt, Nolimit City, Oryx Gaming, Play'n GO, Pragmatic Play, Quickspin, Red Rake Gaming, Red Tiger Gaming, Thunderkick, Push Gaming, Just For The Win, Relax Gaming, Stakelogic, Hacksaw Gaming, Yggdrasil Gaming, Booming Games, Golden Hero Games, Ainsworth Gaming Technology, Iron Dog Studios
Android, iPad, iPhone, Windows, Mac
CAD, EUR, NOK, USD
Caxino Casino provides customer support through their live chat feature, which is accessible via the site's main menu. They also offer support via email, with the email address provided on the customer support page.
Yes, Caxino Casino is operated by Rootz Limited, which is incorporated under the laws of Malta and regulated by the Malta Gaming Authority. They hold the license number MGA/B2C/599/2018, ensuring compliance with regulatory standards.
The minimum deposit amount at Caxino Casino is 10 CAD, allowing players to start playing with a relatively small investment.
While specific information about ongoing promotions may not be readily available, Caxino Casino occasionally offers bonuses and promotions tied to specific games or providers. It is recommended to check the site's promotions page or contact customer support for the latest information on available bonuses.
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