Mr.Play Casino Review: Bonuses, RTP and Complaints
While not the most visually impressive online casino we've tested, Mr.Play Casino follows a more traditional design approach that prioritizes functionality over aesthetics.
A Terrible Experience. Terrible is the only word to describe my experience with this site. From March 6 to October 26, I made 34 deposits totaling 1296EUR, but I haven't won anything. The live support is useless, and the games are disappointing with very rare bonus opportunities. It's like winning a jackpot on another site when you finally get a bonus. I've been playing for 8 months without any winnings. This site should be reported!
Unauthorized withdrawal of £130 I usually consider this casino my go-to option. The site is excellent. However, on February 15th, I attempted to withdraw £130. As I clicked on the withdrawal button, the site crashed. When I logged back in, the £130 had disappeared. There was no record of the withdrawal or the amount in my account. It feels like a complete theft. I have contacted live chat and support, but nothing is being done. In fact, support is ignoring my emails. It's unbelievable that this is allowed by the UKGC. I used to love Mr. Play, but this is the worst thing that can happen to a player. I feel scammed.
Slot machines from reputable developers. So far, I haven't had any negative interactions with the support representatives. Complaints and issues were always resolved fairly swiftly. Free spins on a variety of slots, especially new ones, are occasionally offered. Birthday free spins (20 wager required; prior deposit necessary) are given annually. Within a week or so, payouts appeared on the account. depending on the payout method, though.
The worst casino, which should never be suggested here. You are compelled to accept the bonus, and you cannot cancel it. Profits are also nonexistent.
The website is slow to load and feels like it will collapse at any moment, but other from that, it is usually decent but nothing really noteworthy.
It’s a community widget, visit community tab for full experience
The header menu conveniently displays most of the important sections, and a more detailed menu can be found in the top right corner, allowing for easy navigation with just a single click.
In terms of stability, we encountered no issues during our extensive eight-hour review of Mr.Play Casino. Throughout our browsing, the site remained stable without freezing or crashing. Page loading was swift, and transitioning between different sections was almost instantaneous. While some games may take a bit of time to load, this is typical and not a cause for concern. Overall, the site's buttons are responsive, and navigating through the various pages is a seamless experience.
Bonuses and Promotions
While not ground-breaking, Mr. Play Casino offers a welcome bonus that provides a decent cash boost and a batch of free spins for new players. However, the casino falls short when it comes to ongoing promotions for existing customers, as there are only a few limited-time promos available, primarily consisting of two prize contests. On a positive note, the operator does feature a rewarding loyalty program that offers enticing perks to active players.
VIP and Loyalty Programs
As mentioned earlier, Mr. Play Casino features a loyalty program with multiple tiers, offering increasingly generous rewards based on your loyalty status. By wagering and earning points, you can progress through the program's levels and unlock various benefits. These perks include bonus money, free spins, additional games, monthly rebates, higher deposit and withdrawal limits, and personalized account management.
New players who sign up at Mr. Play Casino can take advantage of a welcome bonus that includes both a deposit bonus and a bundle of free spins.
Upon making their first deposit of 10 CAD or more, first-time depositors are eligible for a 100% match bonus of up to 200 CAD. Additionally, 20 free spins are instantly credited. Over the next two days, an additional 40 free spins can be obtained each day by making deposits of 20 CAD or more, resulting in a total of 100 free spins.
The bonus carries a 35x wagering requirement, which is standard in the industry.
It's important to note that Mr. Play Casino has imposed certain restrictions on the bonus, including:
Winnings from free spins are capped at 500 CAD.
The wagering requirements must be met within 21 days of the bonus being credited.
Free spins must be used within 24 hours.
The maximum allowed stake when playing with bonus funds is 4 CAD (or 0.50 CAD per line).
Overall, while the terms and conditions of the welcome offer are relatively player-friendly, the value offered by Mr. Play's sign-up bonus is average at best, providing limited rewards for your investment.
Mr. Play Casino stands out when it comes to its impressive collection of games. With over 1,000 casino games, they partner with renowned software providers such as Microgaming, NetEnt, Play'n GO, Evolution Gaming, and Pragmatic Play, among others.
The game selection covers a wide range of genres, including slots, table games, and live casino. They even offer niche options like scratch cards and instant games.
Mr. Play Casino offers an extensive array of slot games, with a mix of classic titles and modern video slots. You'll find popular classics like Ultra Joker, Divine Diamonds, Fruit Lines, and Super Wild Blaster. The collection also includes visually stunning and feature-rich video slots like El Paso Gold, Viking Smash, What the FOX!, Jack and the Beanstalk, and Alchemy Ways.
You can try out the games in demo mode before playing with real money, allowing you to get a feel for them.
For those who enjoy the immersive experience of a live casino, Mr. Play Casino delivers with a robust live dealer section primarily powered by Evolution Gaming. You'll find all the beloved live casino games, including various roulette, poker, blackjack, and baccarat variants, each with its own table limits.
The live casino also offers exciting game shows such as Dream Catcher, Monopoly, Mega Ball, and Lightning Dice. If you're in the mood for something different, you can try out unique games like Side Bet City, Namaste Roulette, 32 Cards, and Andar Bahar.
Banking and Payment Methods
Mr. Play Casino provides a decent range of banking options for Canadian users. You can conveniently deposit and withdraw funds using PaySafeCard, Interac, Visa, MasterCard, ecoPayz, and MuchBetter.
Most of these methods are available for both deposits and withdrawals, except for PaySafeCard, which is exclusively for deposits
The minimum deposit amount is 10 CAD, which also qualifies you for the sign-up offer. There is no maximum deposit limit unless you set one for your account.
Mr. Play Casino does not charge any deposit fees, although your processing bank may impose some.
As mentioned earlier in our Mr. Play casino review, all deposit methods can be used for withdrawals, except for PaySafeCard.
Once you submit a withdrawal request, it typically takes around 48 hours for the casino's finance team to review and approve it. After approval, the funds should reach your bank account within the next two days, depending on the chosen withdrawal method.
The minimum withdrawal amount is 10 CAD, which is relatively low. However, the maximum limit is set at 7,000 CAD per month, which may be restrictive for high rollers.
The operator charges a 1 CAD processing fee for each withdrawal, regardless of the withdrawal amount.
It's worth noting that withdrawals are reversible, as confirmed by the customer support team.
Mr. Play promotes responsible gambling and offers various resources and tools to assist individuals facing gambling-related issues. The Responsible Gambling page provides information on the potential risks associated with gambling and offers tips for making informed decisions while playing.
Users can set daily, weekly, and monthly deposit limits to maintain control over their spending and ensure they do not exceed their budget. If needed, the self-exclusion program allows players to temporarily or permanently restrict access to the site.
Mr. Play Casino offers 24/7 customer support to address any concerns. The live chat service is available daily from 08:00 am CET to 00:00 am CET. Alternatively, you can reach out for assistance via email at email@example.com. Additionally, the FAQ section on the website covers a wide range of topics and may provide answers to common queries.
Interestingly, we haven't received any user complaints about Mr. Play Casino thus far. However, it's worth noting that we have come across some accusations on other platforms regarding unpaid winnings. It's important to acknowledge that there can be valid reasons for delayed or withheld payments, so we will give Mr. Play Casino the benefit of the doubt. Nevertheless, we advise you to exercise caution until we gather more feedback and can confirm that Mr. Play Casino operates with integrity and does not engage in any unfair practices towards players.
- Wide Range of Games
- Mobile Compatibility
- Live Casino Options
- Loyalty Program
- Limited Promotions
- Potential Payment Issues
40 spins on Starburst
40 spins on Book of Dead
20 spins on Starburst + 100% bonus
Mr. Play Casino
1x2 Gaming, Big Time Gaming, Blueprint Gaming, Elk Studios, Evolution Gaming, Ezugi, GameART, Gamomat, Habanero, Inspired Gaming, iSoftbet, Lightning Box Games, NetEnt, NextGen Gaming, Nolimit City, Oryx Gaming, Play'n GO, Playson, Pragmatic Play, Quickfire, Quickspin, Rabcat, Realistic Games, Red Rake Gaming, SYNOT Games, Thunderkick, Tom Horn Gaming, Booongo Gaming, Betsoft, Playtech, Ainsworth Gaming Technology, Iron Dog Studios, Light & Wonder
Android, iPad, iPhone, Windows, Mac
AUD, BRL, CAD, EUR, GBP, NOK, USD
Yes, Mr.Play Casino holds a license from the Malta Gaming Authority, ensuring that it operates in compliance with industry standards and regulations.
Mr.Play Casino accepts various payment methods, including credit/debit cards, e-wallets, bank transfers, and prepaid cards. Specific options may vary depending on your location.
Yes, the casino games at Mr.Play Casino are provided by reputable software developers and undergo regular audits to ensure fairness and randomness in the outcomes.
Yes, Mr.Play Casino offers customer support services. Players can reach out to the support team via live chat or email for assistance with any queries or concerns. The support team is available during specific hours, typically from 08:00 am CET to 00:00 am CET.
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