Mr.Play Casino Review: Bonuses, RTP and Complaints

While not ground-breaking, Mr. Play Casino offers a welcome bonus that provides a decent cash boost and a batch of free spins for new players. However, the casino falls short when it comes to ongoing promotions for existing customers, as there are only a few limited-time promos available, primarily consisting of two prize contests. On a positive note, the operator does feature a rewarding loyalty program that offers enticing perks to active players.

As mentioned earlier, Mr. Play Casino features a loyalty program with multiple tiers, offering increasingly generous rewards based on your loyalty status. By wagering and earning points, you can progress through the program's levels and unlock various benefits. These perks include bonus money, free spins, additional games, monthly rebates, higher deposit and withdrawal limits, and personalized account management.

New players who sign up at Mr. Play Casino can take advantage of a welcome bonus that includes both a deposit bonus and a bundle of free spins.

Upon making their first deposit of 10 CAD or more, first-time depositors are eligible for a 100% match bonus of up to 200 CAD. Additionally, 20 free spins are instantly credited. Over the next two days, an additional 40 free spins can be obtained each day by making deposits of 20 CAD or more, resulting in a total of 100 free spins.

The bonus carries a 35x wagering requirement, which is standard in the industry.

It's important to note that Mr. Play Casino has imposed certain restrictions on the bonus, including:

Winnings from free spins are capped at 500 CAD.

The wagering requirements must be met within 21 days of the bonus being credited.

Free spins must be used within 24 hours.

The maximum allowed stake when playing with bonus funds is 4 CAD (or 0.50 CAD per line).

Overall, while the terms and conditions of the welcome offer are relatively player-friendly, the value offered by Mr. Play's sign-up bonus is average at best, providing limited rewards for your investment.

Mr. Play Casino stands out when it comes to its impressive collection of games. With over 1,000 casino games, they partner with renowned software providers such as Microgaming, NetEnt, Play'n GO, Evolution Gaming, and Pragmatic Play, among others.

The game selection covers a wide range of genres, including slots, table games, and live casino. They even offer niche options like scratch cards and instant games.

Mr. Play Casino offers an extensive array of slot games, with a mix of classic titles and modern video slots. You'll find popular classics like Ultra Joker, Divine Diamonds, Fruit Lines, and Super Wild Blaster. The collection also includes visually stunning and feature-rich video slots like El Paso Gold, Viking Smash, What the FOX!, Jack and the Beanstalk, and Alchemy Ways.

You can try out the games in demo mode before playing with real money, allowing you to get a feel for them.

For those who enjoy the immersive experience of a live casino, Mr. Play Casino delivers with a robust live dealer section primarily powered by Evolution Gaming. You'll find all the beloved live casino games, including various roulette, poker, blackjack, and baccarat variants, each with its own table limits.

The live casino also offers exciting game shows such as Dream Catcher, Monopoly, Mega Ball, and Lightning Dice. If you're in the mood for something different, you can try out unique games like Side Bet City, Namaste Roulette, 32 Cards, and Andar Bahar.

Mr. Play Casino provides a decent range of banking options for Canadian users. You can conveniently deposit and withdraw funds using PaySafeCard, Interac, Visa, MasterCard, ecoPayz, and MuchBetter.

Most of these methods are available for both deposits and withdrawals, except for PaySafeCard, which is exclusively for deposits

The minimum deposit amount is 10 CAD, which also qualifies you for the sign-up offer. There is no maximum deposit limit unless you set one for your account.

Mr. Play Casino does not charge any deposit fees, although your processing bank may impose some.

As mentioned earlier in our Mr. Play casino review, all deposit methods can be used for withdrawals, except for PaySafeCard.

Once you submit a withdrawal request, it typically takes around 48 hours for the casino's finance team to review and approve it. After approval, the funds should reach your bank account within the next two days, depending on the chosen withdrawal method.

The minimum withdrawal amount is 10 CAD, which is relatively low. However, the maximum limit is set at 7,000 CAD per month, which may be restrictive for high rollers.

The operator charges a 1 CAD processing fee for each withdrawal, regardless of the withdrawal amount.

It's worth noting that withdrawals are reversible, as confirmed by the customer support team.

Mr. Play promotes responsible gambling and offers various resources and tools to assist individuals facing gambling-related issues. The Responsible Gambling page provides information on the potential risks associated with gambling and offers tips for making informed decisions while playing.

Users can set daily, weekly, and monthly deposit limits to maintain control over their spending and ensure they do not exceed their budget. If needed, the self-exclusion program allows players to temporarily or permanently restrict access to the site.

Mr. Play Casino offers 24/7 customer support to address any concerns. The live chat service is available daily from 08:00 am CET to 00:00 am CET. Alternatively, you can reach out for assistance via email at care@mrplay.com. Additionally, the FAQ section on the website covers a wide range of topics and may provide answers to common queries.