QueenVegas Casino Review: Bonuses, RTP and Complaints
QueenVegas Casino operates under a Maltese license. During our research we found that under the number MGA / CL1 / 1078/2015. The Queen Vegas Casino has only been represented in online casinos since 2016.
I wish QueenVegas was available in my country. The games and bonuses look great.
After creating an account and depositing 1000 DKK, my account was suspended without any reason provided. I wasn't even able to play a single game before the suspension. After waiting, my account was reopened, but now they are withholding my 1000 DKK, demanding that I bet/play for 10,000 DKK. The whole situation remains unclear, and the lack of communication is frustrating.
I had trouble withdrawing my funds from the platform, with long waiting periods and unclear processes.
The payout rates were lower than other online casinos I have played at.
Only the principle and winnings from the site can be withdrawn using the same method that was used to make the deposit. Only they lack a system to monitor which sums need to be withdrawn using which method within your account. If you made some deposits with a card and some with, let's say, PayPal, everything gets lost in the wash. They always advise you which methods to retreat to during the support and lockout procedure that results from this. Only sometimes do they get it wrong themselves, and the cycle continues. The staff is courteous but completely ignorant of this ridiculous mechanism that no other website utilizes, and it's just terribly designed. Save a lot of time by sticking to one financing source or switching to another.
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Nevertheless, the casino works seriously, so that the business practices and the range of games are not fraudulent. The company is licensed in Malta, where it is also based. It is part of the online casino with Merkur games and also has PayPal at its side as a reputable payment service provider. In addition to slots, there are also numerous other classic casino games to choose from, as the Queen Vegas Casino experience shows. The casino's betting bonus is also impressive. For example, players receive a 100 percent welcome bonus with their first deposit and new registration.
After a radical change and a new direction, it is now a modern online casino that offers over 1,200 casino games from many developers on its website. At the live tables there are even three different studios with their dealers and croupiers waiting for players at the tables
After another relaunch in 2018, it now seems that calm has returned and the focus is on the essentials, namely, to offer its players an excellent casino experience. After observing this for a few months, it was time to pay a longer visit to the casino and put it through its paces.
The entire casino is held in a soft cream-colored light brown. It's not exactly modern, but it still makes a surprisingly friendly impression. There are no nervous banners or animations at all. Instead, you are greeted by Mary Chip in the large header. The comic mascot looks like a mixture of Indian and revue dancer.
Immediately below is a horizontal menu that takes you to the main areas such as bonus, casino, payouts, promotions and support. Immediately afterwards you come to a block that announces the bonus for new customers. We will go into the complete bonus offer a little later. This is followed by a block with slot machines. That gives a first overview. It can be seen at first glance that many of the well-known and large game developers are represented here.
At the bottom of the page, various promotions and offers are pointed out before the mandatory paragraph comes in which the casino tries to explain why it is the best option since the internet gambling was around, but since you can read it like this at every casino, we skip it gallant this paragraph. At the bottom of the page, we find a few informative links and the information about the license with the obligatory note that gaming can be addictive.
Casino games at QueenVegas Casino
The casino games are divided into the following categories: Popular Games, Roulette Games, Slot Machines, Video Poker, Live Casino, Jackpot Games and other games. These can be selected in a menu, which is located in a sidebar on the left. In total, we were able to count over 1,200 games in our QueenVegas casino test.
About 1,000 of these are slot machines. But here we come to a big problem on the side. There is no filter or search function. All games are shown in with thumbnails. If the slot isn't running for the most popular games, or it's a jackpot slot, you can scroll your fingers spasm. And you have to be very careful that you don't accidentally overlook the thumbnail, that's just not good enough these days - but since there is still a lot of space in the sidebar, we can only hope that this oversight can be made with the search function will soon be repealed.
As a provider, we have found games from NetEnt, Pragmatic Play, Play’n Go, Yggdrasil, Thunderkick, of course Microgaming and a few other studios. On a positive note, new games are added to the portfolio very quickly. It's only a bit of a problem with finding it, because there is also no “New Games” tab. It's easier with the other categories, as the range is simply significantly smaller. So there are about 20 video poker games.
That is about 20 more than in most other new online casinos, where these once popular machines are no longer offered. The roulette and card game tabs are a bit disorganized, however. Not only the digitized classics are represented here, but also the tables from the live casino. In principle, this is not wrong, but a bit unusual and also confusing, since the live dealers are listed separately. Most games at QueenVegas can be tried in fun mode with play money. You don't have to register for this.
Jackpot Slots at QueenVegas Casino
In the slot machines with the progressive jackpots, all of the developers mentioned above are represented with their Sars. So, the million hunters get their money's worth, because in addition to the superstar of the jackpot scene, Mega Moolah, you will also find the NetEnt Star Mega Fortune or Hall of Gods and many other machines that regularly pay out in the 5 and 6-digit range. We could count over 30 progressive jackpot machines.
Live Casino from QueenVegas
As already mentioned, you can find the live tables in the other categories. At QueenVegas, there should be nothing left to be desired when it comes to live dealers. You can find tables from three providers here. The dealers and croupiers from Evolution Gaming are of course also involved. The undisputed number 1 in the industry is represented here with its full range. Of course, Evolution Gaming's own productions such as Dream Catcher or Lightning Roulette are also represented.
Those who have had enough of evolution can also sit down at the gaming table with the men and women from NetEnt. Please note that you can use the icons to access the lobby of the respective game and then select your table there. However, NetEnt only offers various roulette and blackjack tables. Third in the league is Xpro Gaming. The provider may not be very well known but has been offering live casino experience since 2005. Xpro Gaming offers roulette, blackjack and baccarat
Bonuses at QueenVegas Casino
Whoever registers at the casino will of course also receive a welcome gift. Up to a deposit of 100 CAD, you receive the amount as megaspins as a bonus. So, if you transfer 25 dollars to your player account with your first deposit, you will also find 25 megaspins on the bonus account. These are spins on selected machines with a value of 1 dollar. However, you cannot use the megaspins on all slots. For example, the jackpot machines are excluded. But that also makes sense, because it would be unfair to win millions with free games.
The deposit and the winnings from the Megaspins must be played through 30 times. The minimum deposit to claim the welcome bonus is 20 CAD. In general, bonus amounts, for example if they are granted without a deposit, must be played through 60 times in order to be qualified for a payout. Not all games are fully counted towards wager.
Deposits and withdrawals to the customer
Deposit: If you want to make real winnings, you can't avoid making a deposit at Queen Vegas any more than in any of the other online casinos that we present to you on our website. The good thing is that you don't have to risk a lot.
The royal world is open to you from as little as 10 CAD deposit amount, and you have the chance to quickly secure a few big winnings. Once the registration has been completed, you can already log in. At the top right of the Queen Vegas Casino website, you will find your account details and the option to make payments to Queen Vegas.
We were particularly impressed by the fact that you are offered a large number of methods. You are literally spoiled for choice here, although of course it does not necessarily have to stay with the aforementioned 10 CAD. Depending on the means of payment, bookings of up to 20,000 CAD are possible - the ideal opportunity for high rollers to really work out again.
The customer service
Queen Vegas Support Of course, we have also dealt intensively with the service at Queen Vegas Online. The biggest plus point is that you have a well-structured FAQ page, thanks to which you rarely have to contact the Queen Vegas support team.
Should a conversation be necessary, you can rely on reliable and professional support around the clock. However, the operators point out that this only applies to the English-speaking team.
We think that in terms of service, Queen Vegas is in no way inferior to its many and sometimes older colleagues. Especially the night owls among us are taken care of - although, as I said, it is rarely necessary to personally contact customer service. Should you still need it, it is of course good to know how the trained employees can be reached. That’s exactly what we’re looking at in detail now.
Queen Vegas Casino belongs to the Skrill on Net casino group and is actually operated by this company. In general, we can only say good things about this group and this casino in particular. The casino software is quite diverse, recently the casino has added many providers, and it has become a pleasure to play there. Now there are nyx, nextgen, WMS, netent, skillonnet. So what to play in this casino you will find without any problems, we can not imagine that someone would not like the choice of games in this casino. The support service is round-the-clock, and does its job very well. Withdrawals usually take no more than 2 days, the only negative is that payments are not processed on weekends.
- over 2000 machines
- the best game makers
- lots of jackpot slots
- Trustly, ecopayz, Muchbetter
- Thematic focus
- Pure online casino with no bookmaker offer
- Small bonus balance
100 Free Spins
Aristocrat, Bally, Barcrest, Big Time Gaming, Blueprint Gaming, EGT, Evolution Gaming, Gamomat, Kalamba Games, Microgaming, NetEnt, Play'n GO, Red Tiger Gaming, Thunderkick, Wazdan, WMS, Push Gaming, Relax Gaming, Stakelogic, Yggdrasil Gaming
Android, iPad, iPhone, Windows, Mac
AUD, CAD, EUR, GBP, NOK, SEK, USD
Either you need a bonus code or you redeem a bonus with a deposit, as with the Queen Vegas bonus.
No, because the value of the free spins always remains in the possession of the casino.
Only then, when you have mastered the required turnover, can you apply for a payout without harm.
Then the bonus and the winnings generated with the bonus will be deleted from your account.
Contact Queen Vegas Casino customer support.
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