Captain Cooks Casino Review: Bonuses, RTP and Complaints

At Captain Cooks Casino you will only find a little over 200 casino games, all from the same software manufacturer, Microgaming. Since Microgaming games are very popular, the selection of well-known and popular slots is quite interesting and you can play slot machines such as the progressive jackpots Mega Moolah or Treasure Nile and also slots such as Bridesmaid, Game of Thrones or Tomb Raider.

We couldn't find any signs in the test that the software is not legal. The size of the progressive jackpot games is live, which suggests that the games are not being used illegally.

Live casino

The live casino in Captain Cooks Online Casino is operated by Evolution Gaming and by clicking on the menu item "Live Casino" and then on one of the eight games offered there (Live Baccarat, Live Blackjack, Live Casino, Live Caribbean Stud Poker, Live Casino Hold 'em, Live Roulette, Live Three Card Poker and Live Ultimate Texas Hold'em), you get to the respective live table.

Choices are limited and could be better, however the games work well and some of the most popular live casino options are available here.

You can get a 100 ways to win for the first deposit – it includes the 100 free spins.

Captain Cooks Casino offers a sign-up bonus on your first deposit of 5 CAD and then additional bonuses until your fifth deposit. Directly below the offer you will see some of the bonus conditions, which we consider questionable as they are not clearly formulated and state that the bonus is only valid if you download the casino software.

The bonus is a deposit bonus that is broken down as follows:

1^st Deposit: with a deposit of 5 CAD or more you get 100 chances as a 25 CAD instant bonus (to make 100 bets of 0.25 CAD on progressive jackpots).

2^nd DEPOSIT - 100% Match Bonus (up to 100 CAD)

3^rd DEPOSIT - 50% Match Bonus (up to 150 CAD)

4^th DEPOSIT - 25% Match Bonus (up to 125 CAD)

5^th DEPOSIT - 100% Match Bonus (up to 100 CAD)

Under the bonus it is stated that you have to download the casino software in order to take advantage of it. The wagering requirement for the first deposit bonus is 60x, which we consider unfair. For the second to fifth deposit, the bonus must be converted 30 times before it can be paid out. In addition, the whole bonus is only valid for 7 days, which makes the bad bonus conditions even more disadvantageous.

Captain Cooks Casino does not offer a mobile casino app and there is no information on mobile gaming on the website. We asked about the mobile options in live chat and the answer was that players can simply play via the mobile web browser on their device without downloading any software.

Since the casino works on the one hand with downloadable software and on the other hand also directly on the website via instant play, we asked whether all games are available on the go. The answer here was that "all important games, such as Mega Moolah" can be played mobile and also in the online version of the desktop casino. However, there is no list.

When testing the games in the instant play version on the mobile phone, the website was very slow and some games got stuck, which forced us to restart the browser frequently.

The Captain Cooks Casino only has one website in Canada. The deposit and withdrawal methods should, according to the request in the live chat, apply to Canada in dollars.

By clicking on the "Banking" button in the menu under the website and trying to play a game without account credit, you will be taken to the page on which you can use the payment methods VISA, MasterCard, Neteller, Skrill, ecoPayz, Paysafecard, UPayCard, AstroPay Card and Bitcoin can choose.

The withdrawal methods are only listed as "Wire Transfer" or "Other Methods".

A deposit amount of 5 CAD, 10 CAD or 50 CAD is specified for the payment methods. The lack of details and clear conditions leads us to give few points here.

By clicking on the menu item “Data Protection Policy”, you will see information on the processing of your personal data. Under “Responsible Gaming” you will find general information on this topic and the fact that you can set your own deposit limits at Captain Cooks Casino. We rate this aspect as positive, of course. You also have the option of voluntary self-exclusion from the casino.

The topic of fair play has its own menu item and here you can read that the casino uses a random number generator and that the results of the independent auditors of eCOGRA are published on the website, which is or was the case (last review was 7 months ago) .

As soon as you are registered at Captain Cook Casino, you will see the "Help" button at the bottom of the website. Clicking on it opens a “Support Center” dialog in which you can see that there is live chat around the clock, 7 days a week. The email address support@crhelpdesk.com is also given here. There is no information about the name of the company, no postal address or telephone number.

However, our request for the casino license to the support email received no response until the review was created, which is a negative point. The FAQ section is positive, where you can find answers to numerous questions, such as about the game history, registration, payment transactions, the loyalty program and the casino games. However, this department is not complete either, as the contact information is missing.