Captain Cooks Casino Review: Bonuses, RTP and Complaints

The certificate from eCOGRA is issued to the Captain Cooks Casino but does not give the name of a company that operates the casino. In the KHANAWAKE certificate, the license holder is "Fresh Horizons Ltd", with a valid license until May 2019.
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Introduction
The only 200+ casino games are all provided by the software manufacturer Microgaming, so you won't find a large selection. The live casino is available and operated by Evolution Gaming but offers fewer than 10 live tables.
The customer support is represented by the live chat and the 24/7, which is to be rated positively. This answers questions quickly and in a friendly manner, although not the most important question about the casino license. In addition, it is a chat operator for several casinos at once who does not know which website the inquirer is on at all. The payment methods are not clearly explained in detail.
The general terms and conditions state that the Captain Cooks Casino is represented for the processing of all deposits and withdrawals through contracts of the payment service providers on behalf of "Bulex Enterprise Limited" in Cyprus, which is a "payment branch" of "Fresh Horizons Ltd". So we have to assume that this "payment branch" has a valid casino license that has been certified by KHANAWAKE. Overall, we find this vague and therefore warn you against playing for real money at Captain Cooks Casino.
Casino games at Captain Cooks
At Captain Cooks Casino you will only find a little over 200 casino games, all from the same software manufacturer, Microgaming. Since Microgaming games are very popular, the selection of well-known and popular slots is quite interesting and you can play slot machines such as the progressive jackpots Mega Moolah or Treasure Nile and also slots such as Bridesmaid, Game of Thrones or Tomb Raider.
We couldn't find any signs in the test that the software is not legal. The size of the progressive jackpot games is live, which suggests that the games are not being used illegally.
Live casino
The live casino in Captain Cooks Online Casino is operated by Evolution Gaming and by clicking on the menu item "Live Casino" and then on one of the eight games offered there (Live Baccarat, Live Blackjack, Live Casino, Live Caribbean Stud Poker, Live Casino Hold 'em, Live Roulette, Live Three Card Poker and Live Ultimate Texas Hold'em), you get to the respective live table.
Choices are limited and could be better, however the games work well and some of the most popular live casino options are available here.
Bonuses and promotions
You can get a 100 ways to win for the first deposit – it includes the 100 free spins.
Captain Cooks Casino offers a sign-up bonus on your first deposit of 5 CAD and then additional bonuses until your fifth deposit. Directly below the offer you will see some of the bonus conditions, which we consider questionable as they are not clearly formulated and state that the bonus is only valid if you download the casino software.
The bonus is a deposit bonus that is broken down as follows:
1st Deposit: with a deposit of 5 CAD or more you get 100 chances as a 25 CAD instant bonus (to make 100 bets of 0.25 CAD on progressive jackpots).
2nd DEPOSIT - 100% Match Bonus (up to 100 CAD)
3rd DEPOSIT - 50% Match Bonus (up to 150 CAD)
4th DEPOSIT - 25% Match Bonus (up to 125 CAD)
5th DEPOSIT - 100% Match Bonus (up to 100 CAD)
Under the bonus it is stated that you have to download the casino software in order to take advantage of it. The wagering requirement for the first deposit bonus is 60x, which we consider unfair. For the second to fifth deposit, the bonus must be converted 30 times before it can be paid out. In addition, the whole bonus is only valid for 7 days, which makes the bad bonus conditions even more disadvantageous.
Mobile casino app
Captain Cooks Casino does not offer a mobile casino app and there is no information on mobile gaming on the website. We asked about the mobile options in live chat and the answer was that players can simply play via the mobile web browser on their device without downloading any software.
Since the casino works on the one hand with downloadable software and on the other hand also directly on the website via instant play, we asked whether all games are available on the go. The answer here was that "all important games, such as Mega Moolah" can be played mobile and also in the online version of the desktop casino. However, there is no list.
When testing the games in the instant play version on the mobile phone, the website was very slow and some games got stuck, which forced us to restart the browser frequently.
Payments in Captain Cooks Casino
The Captain Cooks Casino only has one website in Canada. The deposit and withdrawal methods should, according to the request in the live chat, apply to Canada in dollars.
By clicking on the "Banking" button in the menu under the website and trying to play a game without account credit, you will be taken to the page on which you can use the payment methods VISA, MasterCard, Neteller, Skrill, ecoPayz, Paysafecard, UPayCard, AstroPay Card and Bitcoin can choose.
The withdrawal methods are only listed as "Wire Transfer" or "Other Methods".
A deposit amount of 5 CAD, 10 CAD or 50 CAD is specified for the payment methods. The lack of details and clear conditions leads us to give few points here.
Security and fairness
By clicking on the menu item “Data Protection Policy”, you will see information on the processing of your personal data. Under “Responsible Gaming” you will find general information on this topic and the fact that you can set your own deposit limits at Captain Cooks Casino. We rate this aspect as positive, of course. You also have the option of voluntary self-exclusion from the casino.
The topic of fair play has its own menu item and here you can read that the casino uses a random number generator and that the results of the independent auditors of eCOGRA are published on the website, which is or was the case (last review was 7 months ago) .
Captain Cooks Screenshots
Customer Support
As soon as you are registered at Captain Cook Casino, you will see the "Help" button at the bottom of the website. Clicking on it opens a “Support Center” dialog in which you can see that there is live chat around the clock, 7 days a week. The email address support@crhelpdesk.com is also given here. There is no information about the name of the company, no postal address or telephone number.
However, our request for the casino license to the support email received no response until the review was created, which is a negative point. The FAQ section is positive, where you can find answers to numerous questions, such as about the game history, registration, payment transactions, the loyalty program and the casino games. However, this department is not complete either, as the contact information is missing.
Captain Cooks casino is powered by Microgaming software, which guarantees the highest quality of games. Captain Cooks Casino is very responsible about the issue of security and therefore uses only the best protection methods. All customer data is protected with 128-bit encryption, which provides the most secure and reliable way to transfer information from a player to a casino. However, the bonuses and their terms are rediculous here.
- Reliable customer service
- 1 A software
- Play one hour for free
- Huge game selection
- Established and trustworthy casino
- Little game selection
- Just a software maker
- Unfair bonus conditions
with a deposit of CAD 5 or more you get 100 chances as a CAD 25 instant bonus (to make 100 bets of CAD 0.25 on progressive jackpots).
Captain Cooks Casino
2003
Microgaming
Android, iPad, iPhone, Windows, Mac













Chat, E-mail
CAD, EUR, GBP, USD
FAQ
Captain Cooks Casino is licensed by the Kahnawake Gaming Commission and their games are regularly audited by eCogra, which makes them a safe and trustworthy option.
You can use a nice range of banking methods at Captain Cooks, including Visa, MasterCard, ecoPayz, NETELLER, MuchBetter, and Skrill.
To get your welcome bonus from Captain Cooks Casino, you need to make a deposit of just €5 and you’ll receive 100 free spins for one of their progressive slots.
Captain Cooks features a live casino section by Evolution Gaming, one of the top studios in this niche, offering a great range of live table games like roulette, blackjack, baccarat, and more.
Captain Cooks is home to several of the most popular progressive slots like Mega Moolah and Treasure Nile.
I appreciate the promotions and bonuses available on Captain Cooks, which allow me to earn extra money on my bets.
Captain Cooks provided a terrible experience, and I do not recommend using their services.
Avoid Captain Cooks and all of the businesses that are part of the company. If you've kept your end of the bargain and they've conned you, they say you're no longer eligible for the promotion for no apparent reason. Avoid like the plague anything with thieves in it.
Their website is passable, not particularly attractive, and a little disorganized, but I have never experienced any problems with payments, which is what matters most to me when dealing with online casinos.
The casino support works in English and is rather stereotyped, they like to send you email to them. Previously, the casino had to be downloaded and unpacked on a pc; it did not play in the mobile version. The deposit is made quickly, but the withdrawal of funds is quite long, even for a Skrill. Dreary verification.