Casino Planet Review: Bonuses, RTP and Complaints
Casino Planet's customer service was unresponsive when I tried to contact them about an issue with my account.
Casino Planet's customer service was unhelpful and unresponsive, leading to a negative experience.
Deposited more over £150; the largest win was little under ten pounds; and received one bonus round that paid out exactly 8p. The website will take your money like taxes and give you nothing in return; you've never had such awful luck at any other casino; it's a complete scam with the lowest payout of any casino. Avoid at all costs!
I then played one slot after opening an account. 389 spins completed, nearly 400 pounds spent, and no feature hits. I asked customer service for my rtp, and they gave it to me: 48% return over about 400 spins. I found it hard to believe. Since I've been playing slots for more than 15 years, this is without a doubt the worst percentage I've ever witnessed. Although I am aware that slot machines are a game of chance, I have never before seen such a poor return.
Can’t even believe I’m writing this after nearly 4 weeks of DAILY conversations with the live chat team and all the 24/72 hours I waited. I hate this casino and will not see my money for sure!!!
It’s a community widget, visit community tab for full experience
Casino Planet's website looks very modern and has a colourful design. You will not only find a lot of games here, but you also have the opportunity to win a fat bonus when you register.
The online casino belongs to the Genesis Global Group. Overall, you get a few free spins and bonus amounts on your first four deposits. In this article we would like to introduce you to Casino Planet's online services in detail and provide you with valuable tips.
So far, Casino Planet has not really been able to assert itself against its competition, as the provider with the new online casino is still brand new on the market. The range of games is very varied and, thanks to the large selection of games, there is a high probability that you will find your favourite game.
At the beginning we already mentioned that you can get a really attractive bonus at Casino Planet. Overall, the current welcome offer is a real kick starter for the provider, because it attracts many new customers.
Casino Planet Bonuses and Promotions
After you have registered at Casino Planet, you can start right away, because after all you will receive an amount of C$1,500 Bonus + 200 Free Spins, extended to the first 4 deposits and 200 free spins. However, the free spins are only awarded on selected slots. You will receive the first 20 free spins immediately, the rest in installments.
Free Spins Bonus
So 20 free spins are credited every further day, so you have to wait another 9 days to get a total of 200 free spins. The free spins are then always valid for 72 hours, after which they expire!
With this bonus, Casino Planet is one of the providers with the largest welcome package on the online gambling market.
In addition, there are also numerous tournaments and various competitions. There are, among other things, ranking competitions in which you can take part and really clear up again. There you compete against other players and can assert yourself.
A 100% bonus applies to the first deposit, match bonus up to C$300. No bonus code is required here. In addition, you get 200 free spins for the popular slot Book of Dead!
For the second deposit you will unfortunately have to be satisfied with a lower percentage. Here you get a 50% bonus. Enter the promo code to receive a 50% match bonus up to C$400. However, when making the second deposit, you have to note that you have to enter the code WCP2 in order to benefit from the bonus.
If you deposit for the third time, you will only get a 25% bonus on your deposit. The value date is also limited to C$400. Simply enter the code WCP3 when making a deposit.
The same applies to the fourth and last deposit bonus as to the third deposit, the only difference being that you now have to enter the code WCP4 in order to receive the extra money.
Forth Deposit: 25% match bonus up to C$400.
Of course, Casino Planet's bonus programs are also subject to certain bonus conditions, as is the case with other online gambling providers. The welcome bonus is only valid for new players and is only intended for those who create a gaming account at Casino Planet and deposit money there. In order to benefit from the new customer bonus, you have to deposit a minimum amount of C$10.
Only then will you get the free spins and the 100%, 50% or 25% bonus on your deposit amounts. Please also note that only one welcome offer is available to you. You cannot take advantage of 2 bonus offers at the same time. Each bonus code is only valid once. At the beginning, i.e. before the first deposit, you can determine whether you want to top up your starting balance with the bonus or not.
You have to convert the new customer bonus a total of 40 times before you can cash it out. This also applies to money from free spins that you receive. The operator of Casino Planet also has the right at any time to change the games for which the free spins have been selected. You can withdraw a maximum of C$100 from the winnings from the free spins.
Very important: If you deposit money with Skrill or Neteller, the welcome bonus for new players is not valid! This means all 4 bonuses that are actually available on the first 4 deposits.
In addition, you only have a maximum of 14 days to meet the wagering requirements. If you have not made a 40-fold turnover from the bonus money by then, both the winnings and the bonus amounts will be removed from your account at Casino Planet.
The online casino also requires that you do not bet too high with a bonus. For slots and video slots, for example, the limit of C$ 5 per bet applies. In other games you can bet a maximum of C$30 per spin. If the online casino realizes that you are not complying with this condition, the winnings you make with it can be removed.
Deposit and Withdrawal in Casino Planet
There are a number of payment service providers available to you at Casino Planet, with whom you can deposit and withdraw money. You can choose from many different providers for the deposit. Please note, however, that you will not be able to use the new customer bonus if you deposit money with Skrill or Neteller.
You have to deposit at least C$10 and you can top up your account with a maximum of C$5000 per day.
Payouts are generally capped at C$2300 per day. That is the limit, you cannot withdraw more on the same day. Of course, the payment orders are processed immediately, but depending on the payment service provider, it takes between 5 minutes and 72 hours to complete the transaction, i.e. until the credit is credited to your account.
For the sake of clarity, we are now listing the payment providers you can use to deposit money at Casino Planet:
• Instant Banking
• Mastercard and VISA (credit card)
• Jeton (e-wallets)
• RAPID (online)
• Bank Transfer
However, not all payment providers are available to you for the payout. You can have your money transferred to your bank account with VISA, Mastercard, Neteller, ecoPayz, Jeton, MiFinity, RAPID, MuchBetter, and by bank transfer.
Game offer in Casino Planet
Casino Planet now has around 2000 games in its game portfolio. Here you will of course find many well-known manufacturers who are available to play with numerous well-known slots. Unfortunately, only 500 of them are optimized for mobile devices.
But at least that is a considerable number. There are also casino providers who have only optimized 100 games for smartphone and tablet. Still, it would be nice if you could play all the slots on your mobile phone.
Slots and Jackpots
The 500 games are available to you everywhere. Whether at home, on the way to university, work or to friends. You can always play Casino Planet games. Well-known game manufacturers such as NetEnt, Play'n Go and Red Tiger are waiting for you here. At Casino Planet there are also other developers who are less well known, such as Yggdrasil or Push Gaming. But maybe you've heard of these software developers anyway.
In any case, you will find the right game for you here and will have a lot of fun while gambling. In addition to the classic slots and jackpot games, you will find attractive jackpots every day at Casino Planet (demo mode available) as well as card and table games such as blackjack, baccarat and roulette.
A live casino is always a great thing. The live dealer at Casino Planet is particularly attractive. There is an incredibly large selection here in different areas such as baccarat, roulette, poker and blackjack. A total of over 80 different titles are available to you. The dominant developers who offer the games are NetEnt and Evolution Gaming. This means that Casino Planet has the best game developers in the market on board when it comes to live casinos.
Casino Planet website and mobile app
The Casino Planet website runs very reliably and smoothly on the desktop. There are no dropouts or stutters in the games. The smooth game play is particularly impressive in the live casino. But be aware that a smooth game also requires a good device and a stable internet connection.
Casino Planet's website is optimized for mobile devices. So you don't have to download an extra app from the Google Play or Apple Store to be able to play the games on your mobile phone or tablet. Simply call up the website via your browser on your smartphone, log in and start playing.
Fewer and fewer casino providers are still relying on extra applications, instead the method is becoming more and more popular on the market that the websites are further optimized so that you can play directly via the domain and do not need an app.
One of the reasons for this is that such an app would require a lot of storage space for the countless games. That is why most online casinos now do without such apps and allow access to the portfolio of their games via subpages that have been optimized for smartphones and tablets.
Casino Planet Screenshots
Before you use Casino Planet's support, you should check the FAQ section to see if your question has not already been answered there. Here you will find the most frequently asked questions and the appropriate answers.
The customer service at Casino Planet is really excellent. Here the provider simply did everything right. After all, you can even talk to an employee on the phone if you have a problem. The number is 08001816153. All channels for contacting support are available 24 hours a day, 7 days a week. You can choose between email, phone and live chat. You will get a serious, friendly, and quick answer at any time.
Despite some obvious shortcomings, Casino Planet is a decent casino that deserves your attention. Also, this casino is licensed by MGA so it protects the players.
- Attractive welcome bonus
- Live casino bonus
- Huge range of games
- Reliable customer service
- Many payment providers
- Wagering requirements could be better
- Not all games optimized for smartphones
Casino Planet Casino
Big Time Gaming, Evolution Gaming, Gamomat, iSoftbet, Microgaming, NetEnt, Play'n GO, Pragmatic Play, Quickspin, Red Tiger Gaming, Push Gaming, Yggdrasil Gaming
Android, iPad, iPhone, Windows, Mac
CAD, DKK, EUR, GBP, NOK, USD
Yes, because the online casino has been checked by 3 licensors and the licenses have all been awarded. There are also no cases of fraud or the like. Overall, the Casino Planet makes a very solid and safe impression on us.
No, you can still play some of the games on your smartphone. To do this, simply open the website on your mobile phone or tablet and select the appropriate game. Please note that this is a new online casino and that only 500 games have been optimized for mobile devices so far.
Customer service is available around the clock. This is of course great and also reflects the quality and seriousness of the casino provider.
No, unfortunately that is not possible. To be able to play, you have to register and deposit money.
You will automatically receive the new customer bonus after your registration and your first deposit, unless you deposit with Skrill or Neteller, then the bonus is unfortunately not available to you. You can activate the deposit bonuses 2 to 4 with a bonus code. There is also an extra bonus for live casinos, which you can get on request from customer support. However, you have to choose between the live casino bonus and the normal welcome bonus and you cannot use both.
Review of New Slots Released This Week 14.11.2023 – 21.11.2023
Parkernancy I can already imagine myself playing 5 Frozen Char...
Review of New Slots Released This Week 21.11.2023 – 27.11.2023
Edwardyoung You all are so negative. I love seeing Christmas e...
Significant Wins This Week 21.11.2023 – 29.11.2023
PhillipsKenneth Honestly, I'm shocked by these wins. How is this e...
Checking RTP at Casinos from the Ranking: 7Sultans, Casombie, Vavada, and Others.
JenniferKimberly How disappointing for 7Sultans and LuckLand; I use...
RTP Verification at Casinos from the Ranking: CasinoEuro, Lilibet, Oxi Casino, and Others.
thompsonKevin Lowering to 84%... they've completely lost their m...