Casoola Casino Review: Bonuses, RTP and Complaints
This online casino is operated by Genesis Global Limited. Although Casoola only appeared on the gambling market in early 2020, you needn't think that Casoola is not yet fully developed. The casino holds an MGA license however, there are lots of customer complaints about payouts.
I had a negative experience at Casoola as I lost a significant amount of money without enjoying the gameplay.
I was frustrated with Casoola's live streaming service, as the video quality was poor and it often lagged.
Casoola customer service was terrible and unresponsive, leading to a negative experience.
I really don't know how these scammers obtained a license to operate in the UK. I recently played and tried to withdraw 50 pounds, but after 5 days, it was still pending. I contacted customer support, and they informed me that the payment to the card I used to deposit had failed (I had previously withdrawn to this card, and my account was fully verified). They then asked me to send a copy of the card for verification and select another payment option. When I did that and supplied a duplicate of my card along with my username, I received a reply saying that they were still unable to authenticate and locate my account and that they only needed my full name, address, zip code, birthdate, and username. How is it possible for a business to be unable to locate a customer with full name, username, email address, and bank information?) They simply wait for players to restart their withdrawals. I can't believe how greedy those folks are and how badly the gambling industry has been perverted. I'll never play again since that will make me never gamble again. Only to let you know that there is life out there and that you are not just accumulating money but also curses; one day, you will pay, but not in cash.
When using a bonus, there isn't a big list of banned games, there aren't any fees for deposits or withdrawals, and rewards happen quickly. I'd suggest this casino to anyone without reservation.
It’s a community widget, visit community tab for full experience
The website comes in a cool comic style and with the slogan "Reels of Steel". The games lobby is also well filled: it's not just the international classics that are at the start.
In any case, there is no lack of security at Casoola. The online casino has licenses from Malta and Great Britain, so security is actually not an issue. It's also a secure website. The data is also all transmitted securely and reliably encrypted.
Casoola is pretty famous around the Canadian and European players.
At Casoola there is a welcome package for new Canadian customers. You can get up to 1500 CAD and 200 free spins here. The bonus is earned in four deposit steps:
Deposit: 100% up to 300 CAD + 200 free spins
Deposit: 50% up to 400 CAD with bonus code WCASOOLA2
Deposit: 25% up to 400 CAD with bonus code WCASOOLA3
Deposit: 25% up to C 400 CAD with bonus code WCASOOLA4
The 200 free spins for Reactoonz will gradually be added to your account. You will receive 20 pieces immediately after the qualifying deposit. The remaining 180 free spins will be spread over the next nine days. You will receive 20 free spins per day.
The wagering requirements
If you want to clear the bonus, you have to pay attention to the wagering requirements. The following list shows which of these are:
The minimum deposit is 10 CAD
The bonus amount must be wagered a total of 40 times
Winnings from free spins must be wagered a total of 40 times
Maximum win on free spins is capped at 100 CAD
Casoola existing customer bonus
At Casoola you can look forward to some offers for existing customers. These include the reboot weekend and the "Mutant Monthly Bonus". There is also a VIP area. However, you have to wait for a VIP manager to invite you.
The range of games at Casoola
There are plenty of slot machines at Casoola. These come from different areas. Well-known providers such as NetEnt, Play’n GO or Microgaming are available. Like other amusement arcades from this group of companies, Casoola also shines with a really good selection of games.
With the slots you will find a very well-established selection of well-known games. These are both newer games and classics from this segment. Book of Dead is there as well as Starburst, Reactoonz, Bonanza or Royal Seven XXL.
There are the different Jackpot games available. If you want to win astronomical amounts of money in a jackpot game, we can recommend Divine Fortune and Tiki Fruits.
Casoola Live Casino with Bonus
Casoola is even a live casino with a bonus. As a new player, we can take away 100% up to 100 CAD as an alternative to the slot’s bonus.
Casoola has also made a name for itself as one of the best providers of table games such as roulette, baccarat, poker and blackjack. These can be played against others in real time in the Casoola Live Casino. A welcome innovation compared to older online casinos from Genesis Global Limited is that you can easily find the games of your favourite game provider using a practical search function.
There is no separate application for download at Casoola. You can use a web app by using the Casoola mobile site on your iPhone, tablet or Android smartphone. The application is visually almost identical to the desktop side, so that you should find your way around quickly.
The advantage of a web app is obvious. You don't have to download an app from the App Store and install it first. Regular updates are no longer necessary. We think that's practical.
Casoola payment methods
Casoola is spoiled for choice when it comes to deposit options. You will definitely find the payment service provider of your choice here. Whether eWallet, credit card or Paysafecard, in our list you will find all the payment methods offered and the associated limits.
When it comes to deposit methods, it is noticeable that the maximum limit is € 5,000. If you prove yourself to be a loyal player, you can negotiate a higher limit with the support. Incidentally, this also applies to the withdrawal methods.
If you want to withdraw your winnings, this is usually done using the method you used to deposit. This approach supports the fight against money laundering. Deposits are free of charge, but withdrawals are subject to a 2% fee and a minimum of 1 CAD.
Live chat is part of the support. However, this live chat can only be used if you have an account and are logged in. In addition to the chat, you can also use other support options. This includes two email addresses and a phone number. A free number is available for the customers. There is also an FAQ area. This is also divided into various main categories such as security, bonuses or technical questions.
The casino has a great reputation because of MGA license. Also, there are many games and Live casino available here. There is no cashback for the players and this is a bit upsetting, but overall, it is a good brand.
- over 2000 machines
- Thematic focus
- Top performance
- New payment methods
- little sorting functions
- no cashback
25% up to C 400 CAD
25% up to 400 CAD
50% up to 400 CAD
100% up to 300 CAD + 200
Big Time Gaming, Evolution Gaming, Gamomat, iSoftbet, Microgaming, NetEnt, Play'n GO, Pragmatic Play, Quickspin, Red Tiger Gaming, Push Gaming, Yggdrasil Gaming
Android, iPad, iPhone, Windows, Mac
AUD, BRL, CAD, EUR, GBP, NOK, USD
The welcome bonus consists of a total of 4 deposit steps to unlock. You do not need a bonus code for the 1st deposit step, this is activated by the deposit. The deposit steps 2 - 4 each require an individual bonus code.
Yes, there is. Casoola offers you a free hotline. You can also contact support via live chat or email.
The license of the Malta Gaming Authority is an EU license and thus one of the most coveted licenses in the iGaming industry. It is linked to strict requirements and guarantees the security of an online gambling hall.
Unfortunately, you can no longer pay into online casinos with PayPal. We recommend using the ecoPayz e-wallet. However, Casoola basically offers a wide range of payment providers.
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