Rich Casino Review: Bonuses, RTP and Complaints
I have been a member of this site for many years, but my recent experience ensures I will never play here again. I cashed out 400 euros, but it never arrived. Despite numerous emails, all I get is the same reply without any real answers or resolution. It's been over a month since I first inquired, and the lack of urgency or concern from the site is unacceptable. I hope to warn others about this issue to prevent it from happening to anyone else.
I experienced technical issues with the website that caused me to lose money on a bet. When I reached out to customer service, they were unresponsive and did not offer any solutions.
The wagering requirements for the bonuses were too high.
The games have low volatility during bonuses, and I've never received more than 20x on any bonus over 1000s of spins on more than 50 different games. I've made many deposits with this site (over 1200 euros), but I've never even reached my RTP on the games that I normally play on other sites. Even by gambling laws, I shouldn't be on a net loss of 1200 euros over many deposits and playing many games. The games frequently stall (as if refreshing to transfer you to a different machine), preventing you from receiving the RTP at the bare minimum. Indeed, this website is a hoax! You not even attempt to convince me that the RTP is determined by the provider; rather, casinos are free to select their RTP.
I regret having to give this site one star instead of zero. Rich Casino is insignificant in comparison to other sports websites; it makes false promises about welcome bonuses and demands additional money before providing them.
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The Rich Casino is especially ideal for fans of slot games, as the range is simply huge in this area. Players who are looking for classics or other types of entertainment, such as sports betting or e-sports, are not necessarily at the Rich Casino for You landed best provider. The decision for or against this casino is therefore always a bit dependent on which types of entertainment are preferred. The generous welcome bonus, the easily accessible customer service and the free initial registration invite you to simply test this provider once and let yourself be inspired by the colourful slot offer.
The casino is currently owned by the Engage Entertainment Group. In the experience reports, customer ratings and test results that can be read on the Internet around the Rich Casino, customers and testers particularly mention the extensive range of games that includes many classic games, the TopGame software that the casino uses and the very high welcome bonus for new customers highlighted positively.
The Rich Casino is currently offering a 750% welcome bonus + 110 cash Free Spins with a deposit on the first five deposits as a starting gift for all new customers. There is no need to enter a bonus code to receive the bonus. However, new customers must actively click on the bonus in the registration process in order to show their interest in it:
1ST DEPOSIT: 200% BONUS + 30 FREE SPINS
2ND DEPOSIT: 250% BONUS + 50 FREE SPINS
3RD DEPOSIT: 300% BONUS + 30 FREE SPINS
So that the deposit bonus can be brought to the first payout, the value of the bonus and the total amount of the deposit must be converted at least 35 times in advance. From time to time, Rich Casino also offers a no deposit welcome bonus in addition to the welcome bonus with a deposit. So, it can be worthwhile to look specifically for such campaigns on the provider's website. In addition to the welcome bonus, Rich Casino also offers regular customer bonuses and the inclusion in a loyalty program for regular players.
Free spins at rich casino
On your registration, you will get 25 Free spins free with no deposit needed.
Number of games available
The Rich Casino is particularly well positioned in the area of slot games and offers a rich selection of colorful machines, all of which have a specific theme. The games come from experienced and internationally known game developers, so that playing is possible at the highest quality level. With the table games, the game selection is quite manageable. However, blackjack and roulette lovers can try different game variants. Blackjack offers the options of one-hand and multi-hand mode, while Roulette offers the variants Crystale, Swipe, Roulette Black Diamond, Roulette Titanium and Electronic Roulette. The Rich Casino also offers a live casino. In this classics, such as roulette and baccarat, can be played with real dealers and sometimes even in 3D versions.
Quality of the games offered
Rich Casino's range of games comes from internationally known and very successful software manufacturers such as Microgaming, Pragmatic Play, Rival Gaming, EGT, Parlay Entertainment and Betsoft Gaming. The quality of the games offered is therefore impeccable: disruptions and delays are as good as impossible, the picture and sound quality is excellent. The Rich Casino currently offers customers around 200 different game options, mainly slot games.
Experience with the rich casino app or with the mobile website
The online casino Rich Casino offers a web app for mobile use. This can be opened via the browser window. A native application for tablets and smartphones is not yet available. This is not a problem, as customers do not have to download any software by using the mobile site and can still access the full range of Rich Casino offers from anywhere.
Deposit and withdrawal
Rich Casino offers many different deposit and withdrawal methods. These include credit cards (Visa and Mastercard), bank transfer, Paysafecard, Skrill, Neteller, entropay, Bitcoin, EcoPayz, iDeal, POLi, QIWI and Webmoney for deposits and bank transfers, checks, Neteller, Skrill, Bitcoin, eChecks and EcoPayz for withdrawals. There is currently no cooperation with PayPal. It is important to note that payment orders always have a processing time of around 72 hours and are only processed on weekdays. Before making their first payouts, new customers must prove their identity by means of a valid official identification document.
Rich Casino Screenshots
Support for customers
Rich Casino's free live chat is available day and night. Customers can also send emails to the provider with their questions. The processing time is of course a little longer here. The questions are answered by customer service representatives. Rich Casino does not currently offer a hotline. In the case of not very topical concerns / serious problems, it is usually worthwhile to look for help in the FAQ area. "Standard questions" are answered here in an easily understandable and compact manner.
Users of the online casino Rich Casino do not have to worry about the protection of their personal data, especially when processing payments. Rich Casino works exclusively with modern encryption technology to transfer data. The SSL certificate used by Rich Casino is 128-bit encryption that prevents unauthorized third parties from spying on sensitive data. The online casino has seals and security awards from McAfee and Norton and has been audited and tested by PCi.
Finally, the editors can recommend the Rich Casino with a clear conscience. Although the fact that the online casino does not have a European gaming license may initially generate suspicion among many interested new customers, the many positive testimonials and test results on the Internet speak a different language. The online casino has also been on the market since 2009. However, Curacao license is a definite minus.
- Very generous bonus offer
- Customer data security at a very high level
- It is possible to try out the slots without registering
- Large selection of games with state-of-the-art graphics
- Personalized VIP program
- No PayPal option
- No telephone support
Rich Casino Casino
Habanero, IGT, Microgaming, Pragmatic Play, Betsoft
Android, iPad, iPhone, Windows, Mac
AUD, BRL, CAD, EUR, GBP, USD
No you don't have to. You can save your storage space because everything works without a download. So there is no such thing as a Rich Casino app.
On the first deposit there is a matchup bonus along with free spins. There is also a matchup bonus on the second, third and fourth deposit.
The company follows the regulations and licensing standards set by the authorities in Costa Rica.
Yes, gambling domains track winnings. Slot machines and others.
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