In the world of online casinos, every player hopes for luck, excitement and fair play. But what if, instead of the joy of winning, you are faced with tricky conditions that leave you without your honestly earned money? This is exactly the problem our user encountered when he tried to withdraw his winnings from Stay Casino and Slotozen casinos. These two casinos appear to belong to the same group, where such practices are the norm. After receiving a complaint about Stay Casino and complaint about Slotozen – we began our investigation and now​, what we managed to find out.

Player's Story: Introduction to the Problem

Our user, an experienced player who regularly plays at online casinos, decided to take advantage of the promotion at Stay Casino. He deposited $45 into his account and received a $13.50 bonus. The amount is small, but in gambling everything can be decided in an instant, and so it happened - the player was lucky to win $545. Naturally, he decided to withdraw his money, but instead he was faced with an unexpected and extremely unpleasant situation. The casino suddenly canceled his withdrawal request, citing a rule he wasn't even aware of.

The essence of the problem is that the casino stated that the player can withdraw no more than 10 times the bonus amount, that is, only $135. Imagine the disappointment of a person who honestly won his money, but cannot receive it! Moreover, this rule was not explicitly stated when making a deposit or activating the bonus.

Moreover, the casino requested re-verification of the account, despite the fact that the player had been using their services for many years without problems. This situation isn't just embarrassing but it shows how casinos can cleverly hide information, leaving players feeling cheated.

But this was only the first blow. Soon, a similar situation was repeated by another casino of the same group - Slotozen. The player deposited $30 and received a $15 bonus. And again, he was lucky. This time he won $722. However, the joy was short-lived: when he tried to withdraw money, history repeated itself. The casino again cited the 10x bonus limit rule and only allowed him to withdraw $150.

The player was shocked. He had previously withdrawn large sums using similar bonuses and had not encountered such problems. The whole situation seemed completely illogical and unfair. He contacted support, but all he heard in response were references to hidden conditions, which, as often happens, were not clearly stated and understood.

The answer that came via e-mail did not reveal anything new. Only once again the casino waved the player away.

Analysis of bonus conditions: How casinos hide important information

The player has repeatedly used bonuses and previously successfully withdrawn winnings from the same casinos without encountering restrictions. However, this time, when he took advantage of the bonuses again, the conditions suddenly changed. Important rules that had not previously applied suddenly began to limit his ability to withdraw funds. This raises serious questions about the transparency and integrity of casino operations.

Previously, the player had already withdrawn money after using bonuses at Stay Casino and Slotozen, without encountering such restrictions. It came as a shock to him that after playing for a long time, the rules suddenly began to apply differently. The casino, without advance notice of the changes, used hidden conditions to void most of his winnings. This is a prime example of how unscrupulous operators can change conditions unexpectedly, harming their players.

Stay casino group and dishonest fraud:

Stay Casino and Slotozen are not the only casinos owned by this group of companies. It also includes Richard Casino and Wanted Win. This group of casinos uses hidden terms and conditions that come into effect suddenly and without warning. This is not just an isolated incident - it is a general strategy aimed at reducing payouts to players.

In addition, these casinos also did not perform the best in our RTP checks , where in a number of popular slots the indicator was reduced to 94% instead of the standard 96%, which works in the casino’s favor.

• Check RTP in Stay Casino

• Checking RTP in Slotozen

As a result, the casino not only misleads players with hidden conditions, but also reduces their chances of winning.

We have decided to add Stay Casino, Slotozen, Richard Casino and Wanted Win to our blacklist . This means that we no longer recommend these casinos and strongly advise players to avoid them. Our website contains a list of verified casinos that work honestly and openly with players, and for which we are responsible.

Why is it important to choose trusted casinos?

The story of our user clearly shows how important it is to choose proven and reliable casinos. The player has repeatedly experienced that the rules changed without warning, and the conditions became stricter than expected. As a result, he lost a significant portion of his winnings, despite years of experience and trust in these casinos. This highlights how important it is to only play at casinos that offer transparent and clear terms and conditions, and where players can be confident that their winnings will be paid out fairly.

On our website you will find a list of verified casinos that have passed strict tests for honesty and transparency. We carefully select our platforms so you can play safely and know your money and winnings are safe. We are also responsible for this list and recommend it to all our users.

Conclusion

The situation our user found himself in is a prime example of how unscrupulous casinos can use hidden conditions to limit payouts to players. Stay Casino, Slotozen, Richard Casino and Wanted Win have shown that even those platforms that seem reliable cannot always be trusted. We have blacklisted these casinos and strongly recommend avoiding them.

Remember that your safety and fair play should always come first. Choose only trusted casinos from our list of trusted casinos and enjoy the game without unnecessary risks.