Sometimes dreams of big wins at online casinos can turn into real disappointment. We recently received a complaint from one of our users who encountered a serious problem when trying to withdraw his winnings from Betsolino Casino. The player, inspired by the high ratings and positive reviews on the Casino Guru website (the site has been added to our blacklist), registered at this casino and started playing, confident that he would be lucky.

However, the reality turned out to be far from so rosy. When it came time to withdraw his money, he encountered unexpected and protracted obstacles that still remain unresolved. In this article, we will take a closer look at how one of our users ended up in the predicament he described in his complaint against Betsolino Casino and why it is important to choose trusted casinos.

2. Player history: Betsolino does not pay out winnings!

On June 28, 2024, our user decided to try his hand at the new Betsolino casino. The choice fell on this casino after he saw its high ratings on the Casino Guru website, where the casino was presented as a reliable and safe place to play. The user started by making deposits using cryptocurrency, which initially did not cause any problems. But he soon decided to switch to bank transfer, believing it would give him greater security and ease when withdrawing funds.

Everything went well until the player managed to win €700. Joyful and confident in his luck, he submitted a request to withdraw his winnings. To do this, he uploaded all the necessary documents for account verification, which, it would seem, should have speeded up the process. Two days later, without receiving any email confirmation, the player contacted support via chat to see if his profile had been successfully verified. The answer was positive, and he was promised that the money would be transferred within 72 hours.

But this is where difficulties began. Three days passed, then several more, but the money never arrived in the account. The player again contacted the support service, where he was once again promised that his withdrawal request would be processed in the near future, but as before, nothing happened. It seemed like every time he contacted the casino, he was given standard responses about delays in processing payouts, apologizing, and assurances that the money would be sent out shortly. However, the days turned into weeks, and then excuses began to be made that the reason for the delay was the “vacation” of employees.

The user began to suspect something was wrong and decided to more carefully study the reviews of other players. On the Casino Guru website, he found many complaints from people who faced the same problems - no one could get their money, and the casino continued to feed them promises. This made the player even more worried. Despite the negative reviews, Betsolino's rating on Casino Guru remained high, which only increased mistrust.

In an attempt to achieve justice and get his money, the player decided to continue making deposits, hoping that perhaps further activity would speed up the withdrawal process. As a result, he was able to win another €400, bringing his total outstanding funds to €1,100. But, as before, all attempts to withdraw this money remained unsuccessful - the payment status continued to remain in the “pending” state without any signs of movement.

The player is naturally disappointed and worried, as he sees that his money is effectively blocked and the casino is not fulfilling its obligations. Every day the hope that he will receive his winnings is fading, and the situation is looking more and more hopeless.

Thus, this user's story shows how important it is to choose a casino carefully and not just rely on ratings and reviews on third-party sites, which can be misleading.

3. Refusal of the Betsolino casino to fulfill its obligations

As the days turned into weeks, our player began to realize that something was clearly wrong with Betsolino. Despite all his efforts, he never received the promised funds. To speed up the process and attract the attention of the casino, he left a complaint on our website. But, unfortunately, the casino did not get in touch even here and did not react in any way. This only confirmed the player’s fears: he was faced with a real deception.

We, for our part, have made a lot of efforts to resolve this situation. We contacted casino representatives, sent requests and did everything possible to return the money to the player. However, despite all our attempts, the result was zero. Betsolino showed complete indifference to its obligations and ignored any attempts to resolve the problem.

This incident left us with no choice but to add Betsolino to our casino blacklist. We believe that such behavior is completely unacceptable. A casino that refuses to fulfill its obligations to players fundamentally violates the principles of fair play and trust. This is not just a delay in payment - it is a direct scam aimed at deceiving people who entrusted the casino with their money.

This casino behavior undermines the entire online gambling industry and seriously damages the trust between players and platforms. It is important to understand that such actions should not go unpunished. We will continue to protect the interests of players and ensure that such fraudulent casinos cannot continue to deceive people.

4. Casino Guru is once again promoting scammers!

The most disturbing aspect of this story is how easily the player's trust was betrayed thanks to the casino's high rating on the Casino Guru website. This site positions itself as a reliable source of information about casinos, providing users with ratings based on supposedly thorough analysis. However, as practice has shown, reality can differ greatly from advertising promises.

The player, guided by the recommendations of Casino Guru, chose Betsolino as a safe place to play. He believed that if a casino ranks high in the rankings, this indicates its reliability and honesty. But within a few weeks of his registration, he realized that he had fallen into a trap. Despite many complaints from other users who, like him, could not receive their winnings, Casino Guru continued to maintain a high rating for this casino and did not respond in any way to complaints and reviews from players.

The problem is that sites like Casino Guru often make money through referral programs, referring new players to the casino. This raises serious questions regarding the objectivity and independence of the ratings provided. The player realized that a high rating on such platforms could be nothing more than a marketing gimmick that misleads users and does not reflect the real situation. We previously wrote about the problem with Casino Guru and added the site to the blacklist, because thousands of players had already been deceived by high ratings and promises of honesty.

5. Deception of players and lack of license at Betsolino casino

As it turned out during our investigation, the Betsolino casino operates without any license, which in itself already raises serious concerns. A license is not just a formality; it ensures that the casino operates within the law and adheres to fair gaming standards. However, Betsolino's lack of a license means that this casino is not subject to any regulators and is not responsible to players.

Moreover, the lack of a license provides casinos with the opportunity to engage in dubious and even fraudulent activities without fear of being held accountable. Players who have entrusted their money to such a platform are essentially left without protection, and in the event of a conflict, they cannot count on a fair solution. This makes the situation even more alarming and shows how dangerous it is to gamble at unlicensed casinos.

We strongly recommend avoiding any contact with Betsolino and other similar casinos that operate outside the legal framework. This is not just a warning - it is an attempt to protect you from possible losses and disappointments.

6. Why is it important to choose trusted casinos?

This whole story is a clear example of why it is so important to choose only proven and licensed casinos to play. Online gambling can be fun and rewarding, but only if you play on a platform that is trustworthy. Unfortunately, there are many casinos on the Internet like Betsolino that manipulate players and delay payments or refuse to make them at all.

On our website, CasinosInCanada, we have created a list of Trusted Casinos - where we carefully review each casino before recommending it to players. Checking RTP, payments, licenses - all this is studied repeatedly. We take responsibility for every recommendation we make, and you can be sure that the casinos on our list operate honestly and reliably. Even in case of problems, we guarantee payments from our side. You should only play where you can be sure of the safety of your funds and the fairness of the game.

7. Conclusion

If you, like our user, have encountered problems in an online casino, do not remain silent. Share your stories on our website, leave reviews, talk about your experience. Your feedback will help other players avoid similar situations and protect their money. We urge all players to be vigilant and choose only trusted casinos. Together we can make online gambling safer and fairer.